E-Business
Resiliency is the Cornerstone of Future-Proofing Business Continuity
By Emmanuel Asika
2020 will forever be known as the year that dramatically changed the trajectory of both society and business. From customer and market behaviour to operational systems and processes, we have remained in flux, working to address these changes and challenges from the past two years.
The rise of the hybrid working environment reshaped how organisations, especially technology companies, manage workforces, respond to global cyberthreats, and acquire top talent. Soaring cost-of-living and unreliable supply chains also contribute to an overall backdrop of volatility.
As businesses strive to find a new status quo, leaders must do more to stay in-line with the rapid pace of change. To thrive, the technology industry must build resiliency in these two critical dimensions of operations to cope with the coming disruptions: managing security in the hybrid workplace and training the workforce to become more flexible.
Endpoint security: crucial for business resilience
As companies embrace the hybrid work model, they are exposed to more vulnerabilities than ever before, which means new measures are required to secure employee device endpoints from external threats. Firmware attacks, which can evade detection, have become a major concern for IT leaders. To make matters more challenging, these attacks are becoming increasingly difficult to remediate if left unmanaged.
Recent HP research projects have highlighted the scale of the problem. For instance, the ‘Blurred Lines & Blindspots’ report by HP Wolf Security found that working from home encourages staff to engage in riskier security behaviours, with 70% of those surveyed admitting to using their work device, or letting someone else use it, for personal tasks. Also, 69% said they used their personal laptop or printer/scanner for work activities since the pandemic started.
HP’s ‘Out of Sight & Out of Mind’ report discovered a trend of ‘shadow IT,’ where personal equipment is bought, installed, and used – often in the cloud – meaning security is circumvented. The study further highlighted that some 43% of respondents globally do not even have their PC or laptop checked and installed by their IT department.
Another HP study, ‘Rebellions & Rejections’, revealed that workers’ attitudes toward security and IT further compounded the issues. It showed that 37% of respondents said policies are too restrictive, with 54% of younger workers saying that they are more worried about meeting deadlines than protecting themselves and their business from data breaches.
Shockingly, 31% of workers aged 18-24 have tried, and in some cases successfully evaded security measures and procedures. This has left cybersecurity professionals in a difficult position, with 91% of IT teams feeling pressure to compromise safety for business continuity.
Unsurprisingly, this has become a boon for cybercriminals, with the Q1 2022 edition of the HP Wolf Security Threat Insights Report identifying a 27% increase in the volume of threats captured in the quarter.
Fostering a more resilient workforce
Over and above security, IT and senior managers must take responsibility to inspire, educate and train employees on the necessary business and personal skills to excel in the digitised environment.
There has been pressure on employees to learn new skills, thanks to changes in product development, marketing and sales in the hybrid world. In 2021, Gartner found that nearly six in 10 employees would need to develop new skill sets to do their jobs successfully.
HP for example, is adopting a hiring model that prioritises talent over industry experience. Our aim is to foster a culture of agility and inclusion by reconsidering traditional roles and approaches to all processes, including recruitment and training.
Building strength through resiliency
Considering the extreme changes experienced over the last two years, it is believed that businesses that focus on resiliency across these key organisational pillars will find themselves in a better position to meet the challenges of today and tomorrow. Despite ongoing changes, we should be responding enthusiastically to the many new opportunities to better connect in this new world.
Emmanuel Asika is Country Head, HP Nigeria
E-Business
NIMC Trains 388 Personnel to Boost NIN Enrolment
National Identity Management Commission (NIMC) has kicked off a three-day training program for 388 personnel aimed at enhancing the National Identification Number (NIN) enrolment process across the country.
The training, tagged “Refresher Training of Trainers on NIN Integration to the National Social Register: Technical and hands-on devices and field operations and procedures”, is in collaboration with the National Social Safety-Net Coordinating Office.
The training is also to equip personnel with the necessary skills to efficiently handle the complexities of enrolment processes
In her address at the event held in Port Harcourt on Monday, Abisoye Coker-Odusote, director-general and chief executive officer, NIMC, noted that the initiative aligns with the commission’s overarching goal of achieving secured and great success for the Renewed Hope social initiatives.
Represented by Adedapo Adedoyin, her technical advisor on ICT, the NIMC DG said the event is a pivotal initiative that marks a significant step forward in our mission to enhance and modernize the National Identification Number enrolment process across Nigeria.
She stated, “Today, I am pleased to announce the launch of a comprehensive training program aimed at refreshing the technical and operational skills of the National Social Safety-Net Coordinating Office State Operations Coordinating Unit and NIMC staff.
“This initiative focuses on practical and field-based exercises, ensuring that our teams are well-equipped to handle the complexities of enrolment processes with precision and efficiency.
“This initiative aligns with our overarching goal of achieving secured and great success for the Renewed Hope social initiatives. Through verified digital identification, we aim to improve the lives of Nigerians by providing them with access to essential services and opportunities that require a reliable and secure identity verification system”.
Coker-Odusote explained that the training program will be conducted in two batches, encompassing four states: Kwara, Nasarawa, Kano, and Rivers. A total of 388 attendees will participate in this initiative, including 225 NASSCO State Operations Coordinating Unit representatives, 35 NIMC facilitators, and 128 State support staff.
She added, “The sessions are meticulously designed to foster knowledge sharing and hands-on experience with NIMC’s enrolment device and software, ensuring that our personnel are adept at using these tools to their full potential.
“By empowering our teams with enhanced skills and practical experience, we are setting the stage for more efficient and accurate NIN enrolment processes across the nation”.
Coker-Odusote further said the training program “is a crucial step toward achieving the World Bank’s Identification for Development Initiative target of enrolling 180 million Nigerians with secure digital IDs.
“By bolstering our technical and operational capabilities, we are ensuring that NIMC is well-positioned to meet and exceed this target, thereby contributing to the global vision of inclusive and accessible digital identification for all”.
The NIMC boss8 called for collaboration between all stakeholders saying, “As we embark on this journey, I urge all participants to embrace this opportunity for growth and development.
“Together, we can build a robust and efficient National Identification System that will serve as the cornerstone for Nigeria’s social and economic progress.”
E-Business
Kaspersky Discovers New Scam Scheme Targeting Businesses on Social Media
Kaspersky experts have uncovered a new phishing scam targeting businesses that promote their pages on Facebook. Scammers send emails allegedly on behalf of Meta for Business – Facebook’s platform for businesses – claiming the recipient’s page contains prohibited content.
The email suggests users provide explanations in order for their account and page to be unblocked. The goal of the attackers is likely to get access to users’ business accounts.
Kaspersky’s anonymised data shows that such emails started reaching users on 14 December 2024, with complaints coming from organisations all over the world, including the Middle East, Turkiye and Africa.
By examining the “From” field in the email it can be seen that the domain does not belong to Facebook. According to Kaspersky data the emails that this campaign used were sent from different domains.
The link in the email redirects users to Facebook Messenger. On Messenger, the account posing as Facebook’s support team appears legitimate, creating a false sense of trust.
There is an indication that this is a fan page, but it is easy to miss in a situation of high stress after being accused of spreading illegitimate content.
This scheme stands out for its sophistication. Unlike earlier scams that accused users of copyright violations and directed them to respond via email, this approach simulates internal communication on the Facebook platform itself.
“In 2025, we anticipate a rise in attacks leveraging social engineering and user trust in major platforms. Scams like this are becoming more sophisticated as attackers strive to mimic official services closely.
“Users must remain vigilant, verify the authenticity of messages, and avoid clicking on suspicious links. We strongly advise users not to engage with suspicious accounts and to activate additional security measures, such as two-factor authentication.
“If you receive such an email, report the incident to Facebook’s support team and update your passwords immediately if any information has been compromised,” comments Andrey Kovtun, Email Threats Protection Group Manager at Kaspersky.
E-Business
Lagos, NIPOST Partner to Transform e-Commerce Delivery
Lagos State government and the Nigerian Postal Service (NIPOST) are joining forces to revolutionise e-commerce logistics in Nigeria’s economic capital.
The collaboration aims to enhance last-mile delivery and optimise connectivity within Lagos and beyond.
During a courtesy visit to governor Babajide Sanwo-Olu, Ms. Tola Odeyemi, postmaster-general and CEO of NIPOST, highlighted the strategic importance of Lagos in driving innovation in the e-commerce sector.
“As the e-commerce landscape continues to evolve, Lagos leads the charge in this growth. Through enhanced postal and logistics services, we seek to empower small businesses and individuals engaging in this expanding sector,” Odeyemi said.
She underscored her commitment to fostering partnerships that would align NIPOST with the demands of a modern economy, identifying Lagos as a pivotal partner.
Lagos is central to achieving our vision of efficient and future-ready postal services, she added.
Odeyemi applauded Lagos state for its vibrant programmes that drew global attention during the December festivities, stating that such initiatives could drive further economic growth and diaspora engagement.
She pledged enhanced postal and logistics support to drive e-commerce growth and empower small businesses in Nigeria., highlighting NIPOST’s readiness to collaborate with Lagos State to enhance last-mile delivery, foster innovation, and improve public service delivery.
Lagos, as Nigeria’s economic hub, is a critical partner in our vision to make NIPOST’s services more efficient and relevant in today’s world, Odeyemi stated.
She commended Lagos State for its strides in infrastructure and governance, underscoring the importance of strategic partnerships to optimize connectivity within Lagos and nationwide.
Governor Sanwo-Olu challenged NIPOST to rethink its approach and embrace technology as a transformative tool for business facilitation.
“For NIPOST to remain relevant, you must challenge the status quo, revamp your services, and adopt innovative strategies that address today’s needs and anticipate future demands,” the governor advised.
He also pledged Lagos state’s support in upgrading NIPOST’s infrastructure to improve service delivery and create an enabling environment for seamless e-commerce operations.
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