E-Business
Rising above the Noise: Differentiating Your Brand for Success
By Reuben Kalu
In the fiercely competitive landscape of business, standing out from the crowd is not just an option; it’s a necessity.
Reuben Kalu
In a world where consumers are bombarded with choices, companies must find ways to differentiate themselves or risk being lost in the noise.
This principle is succinctly captured in the book “Killer Differentiators,” where the authors emphasize the importance of carving out a unique identity in order to thrive in the marketplace.
One of the central tenets of this philosophy is encapsulated in the phrase “Differentiate or Sell Cheap.” In this article, we delve into the significance of this principle and explore how businesses can leverage it to achieve sustainable growth.
At its core, “Differentiate or Sell Cheap” underscores the idea that businesses must either offer something truly distinct to justify premium pricing or compete on price alone. In today’s hypercompetitive environment, merely offering a product or service is no longer sufficient. Consumers are seeking experiences, value, and emotional connections with brands. Therefore, companies must find ways to differentiate themselves in the minds of their target audience.
But why is differentiation so crucial? In a crowded marketplace, consumers are faced with an abundance of choices. Without a compelling reason to choose one brand over another, they are likely to default to the cheapest option. This commoditization erodes profit margins and makes it difficult for companies to sustainably grow their businesses.
However, by differentiating themselves, companies can create a unique value proposition that resonates with consumers, thereby reducing the emphasis on price as the primary decision-making factor.
So, what does it mean to differentiate? Differentiation can take many forms, ranging from product features and quality to customer service, brand personality, and overall customer experience. Essentially, it involves finding a distinctive aspect of your business that sets you apart from competitors and resonates with your target audience.
This could be a proprietary technology as seen with Arravo, a commitment to sustainability, a focus on craftsmanship, or even a quirky brand personality.
Take, for example, the case of Apple. Despite being in a market saturated with tech giants, Apple has managed to carve out a unique identity based on its design aesthetics, user-friendly interface, and ecosystem of products and services.
By differentiating itself as a premium brand focused on innovation and user experience,
Apple is able to command higher prices for its products compared to its competitors.
Of course, differentiation alone is not enough. Companies must also deliver on the promises implicit in their differentiation strategy.
This requires a relentless focus on quality, consistency, and customer satisfaction.
After all, a differentiated brand that fails to meet customer expectations will quickly lose credibility and relevance in the marketplace.
But what about the alternative option: selling cheap? While competing on price alone may seem like a viable strategy to attract budget-conscious consumers, it often leads to a race to the bottom, where profit margins are razor-thin, and sustainability is compromised.
Price wars can be detrimental to both individual businesses and the industry as a whole, fostering a culture of discounting and devaluing products and services.
Moreover, competing on price alone is inherently limiting. It positions a company as a commodity provider, where the only differentiator is price, making it difficult to build brand loyalty or command premium pricing. In contrast, differentiation allows companies to create meaningful connections with consumers, fostering loyalty and advocacy that transcends price considerations.
That being said, there are instances where selling cheap may be a strategic decision, particularly in highly price-sensitive markets or when entering new markets where brand recognition is low. However, even in these cases, companies should strive to differentiate themselves in other ways, whether through superior customer service, unique packaging, or value-added services.
Ultimately, the principle of “Differentiate or Sell Cheap” is about making a deliberate choice about how to position your brand in the marketplace.
It’s about recognizing that in order to thrive in today’s competitive landscape, businesses must offer something of value that resonates with consumers.
Whether that value comes from a unique product feature, exceptional customer service, or a compelling brand story, the key is to stand out in a meaningful way.
In conclusion, the principle of “Differentiate or Sell Cheap” is a powerful reminder of the importance of differentiation in today’s business world.
By finding ways to set themselves apart from competitors, companies can create sustainable growth opportunities and build lasting relationships with their customers.
Whether through innovation, quality, or customer experience, differentiation is the key to success in a crowded marketplace.
So, the next time you’re faced with the choice between standing out or competing on price alone, remember: Differentiate or Sell Cheap.
Nigerian Postal Service (NIPOST) has signed an international mail partnership with KLM Royal Dutch Airlines for improved delivery access to over 200 countries without middlemen.
Tolani Odeyemi, postmaster-general and chief executive officer of NIPOST, described the deal as a “major milestone” for the country’s logistics and postal sector.
In a statement on X on Monday, Odeyemi explained that the new agreement marks NIPOST’s first direct international airline partnership for several years.
“For a long time, NIPOST operated without any direct partnerships with international airlines, relying heavily on multiple third-party handlers,” the Postmaster-General stated. This often resulted in delays, higher costs, and uncertainty around the delivery of packages.”
She explained that under the new arrangement, KLM will directly handle all outbound international mail from Nigeria, eliminating the need for intermediaries.
“This translates to faster and more reliable delivery, reduced risk of loss or damage, lower handling charges, and access to over 200 countries through KLM’s global network,” the Postmaster-General stressed.
According to Odeyemi, NIPOST’s breakthrough came after it began settling long-standing debts owed to international carriers, a step she said was key to “rebuilding global trust” in Nigeria’s postal system.
She revealed that talks were also ongoing with Ethiopian Airlines to bolster regional and continental logistics, particularly on African and Eastern routes.
“Our goal is clear and unwavering: to connect Nigeria regionally and globally, efficiently, securely, and affordably,” Odeyemi asserted.
The NIPOST CEO described the development as a significant win for Nigerian businesses and small and medium-scale enterprises that rely on international shipping, stating, “You now benefit from quicker, more affordable international shipping, greater peace of mind with improved reliability, and new potential to reach and grow in global markets.”
Odeyemi commended the teams behind the scenes and pledged continued improvements in service delivery, adding that the deal signals a turning point for the agency.
The evolution of AI is not only affecting various industries, but it has also transformed cybercriminals’ tactics. One alarming trend is the use of AI to enhance phishing scams, refining them, targeting specific individuals, and making these attacks almost impossible to recognise.
Kaspersky reviews how AI is changing phishing techniques and why even the most cyber-aware employees may fall for these scams.
According to a recent Kaspersky study, the number of cyberattacks experienced by organisations in the last 12-months is reported to have increased by nearly half (48%) in the Middle East, Turkiye and Africa (META) region.
The most ubiquitous threat came from phishing attacks, with 51% of those questioned in the META region reporting this type of incident. With AI becoming a more prevalent enabler for cybercriminals, over half of the respondents in META (53%) anticipate significant growth in the number of phishing attacks. In this text, Kaspersky examine how AI is used in phishing and why experience alone is sometimes not enough to avoid becoming a victim.
Personalisation through AI
Previously, phishing attacks relied on a generic mass message sent to thousands, hoping some of the recipients would fall for the bait. AI has changed this into scripting highly personalised phishing emails in large numbers. Using publicly available information like that on social media, job boards, and companies’ websites, these AI-powered tools can generate emails tailored to an individual’s role, interests, and communication style.
For example, a CFO might receive a fraudulent email that mirrors the tone and formatting of their CEO’s messages, including accurate references to recent company events. This level of customisation makes it exceptionally challenging for employees to distinguish between legitimate and malicious communications.
Deepfake technology
AI has also introduced deepfakes into the phishing arsenal. These are increasingly being leveraged by cybercriminals to create fake but highly accurate audio and video messages, crafted to reflect the voice and appearance of the executives they seek to impersonate.
For example, in one reported case, attackers used a deepfake to impersonate multiple members of staff during a video conference, convincing the employee to transfer approximately $25.6 million. As deepfake technology continues to advance, it is expected that such attacks will become more frequent and harder to detect.
Bypassing traditional defenses
Cybercriminals can manipulate the script of traditional e-mail filtering systems with the use of AI. By analysing and mimicking legitimate email patterns, AI-generated phishing emails can bypass security software detection. Machine learning algorithms can test and refine phishing campaigns in real time, enhancing their success rates and making them increasingly sophisticated.
Why experience is not enough
Even experienced employees are falling victim to these advanced phishing attacks. The level of realism and personalisation that AI can achieve may override the skepticism that keeps experienced professionals cautious. Moreover, AI-generated attacks often exploit human psychology, such as urgency, fear, or authority, pressuring employees into acting without double-checking the authenticity of the request.
Combatting AI-hyped phishing
To defend against AI-driven phishing attacks, organisations must adopt a proactive and multi-layered approach that emphasises comprehensive cybersecurity. Regular, up-to-date AI-focused cybersecurity awareness training is critical for employees, helping them identify the subtle signs of phishing and other malicious tactics.
Kaspersky Automated Security Awareness Platform can help with such training. Alongside this, businesses should implement robust security tools, such as Kaspersky Next and Kaspersky Security for Mail Server, capable of detecting anomalies in emails, such as unusual writing patterns or suspicious metadata.
A zero-trust security model also plays a vital role in minimising the potential damage of a successful attack. By restricting access to sensitive data and systems, this approach ensures that even if attackers breach one layer of security, they cannot compromise the entire network. Together, these measures create a comprehensive defense strategy, combining advanced technology with vigilant human oversight.
At least 10 out of every 100 Nigerians have fallen victim to data breaches since 2004, according to a new report by global cybersecurity firm Surfshark, raising serious concerns about the country’s long-standing vulnerability to cyber threats.
Surfshark’s research is based on data gathered from 29,000 publicly available databases.
Each unique breached email address is treated as a separate user account, and breaches often include additional personal data such as passwords, phone numbers, IP addresses, and postal codes.
The data was anonymised before analysis, and countries with populations under one million were excluded from the study.
Findings of the report revealed that a staggering 23.2 million Nigerian user accounts have been compromised in the past two decades, an alarming figure in a country with an estimated population of over 230 million.
This includes 7.3 million unique email addresses and 13 million passwords leaked into the public domain.
“Cyberattacks remain a persistent and growing threat globally, and Nigeria is no exception,” Surfshark stated in its analysis.
Despite a significant 85 per cent drop in new data breaches in the first quarter of 2025, falling from the previous quarter’s numbers—Nigeria still recorded over 119,000 breached accounts during the period. This places the country 34th worldwide in total breach volume.
Even with the recent decline, the scale and depth of past breaches remain troubling.
According to the report, 56 percent of Nigerian users affected by breaches are at heightened risk of identity theft, extortion, and unauthorised access to their online accounts.
“In Q1 2025 alone, an estimated one Nigerian account was breached every minute,” Surfshark noted.
The global picture also shows a dramatic shift: the number of leaked accounts dropped 93 percent year-on-year—from nearly 974 million in Q1 2024 to just 68.3 million in Q1 2025.
Countries with the highest number of breaches include the United States (16.9 million), Russia (4.4 million), and India (4.2 million).
However, when adjusted for population, smaller nations like South Sudan, Spain, and Slovenia reported the highest breach density, with South Sudan recording 61 breached accounts per 1,000 residents.
Luís Costa, Surfshark’s research lead, warned that the downturn in breach numbers should not lead to a false sense of security.
“Cyberthreats are constantly evolving, and attackers are adapting their tactics. Strong security practices, frequent password updates, and enabling two-factor authentication remain essential,” Costa stated.
The report underscores the urgent need for improved cybersecurity infrastructure and public awareness in Nigeria, as millions remain exposed to potential exploitation due to past breaches.
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