Samsung Expands Care Services in Nigeria with Ojuelegba Centre

Samsung Electronics West Africa has stepped up its market expansion drive in Nigeria, with the opening of a new, full-fledged Samsung service centre in the country.

Strategically located in the heart of Lagos at Ojuelegba Road, Yaba, Samsung’s Smart Care Service Centre provides consumers with instant access to service, repairs and enquiries on Samsung’s full range of audio-visual, mobile and computing devices in a standalone location.

The customer service centre is the latest in the series of Samsung’s roll out of new, modern service centres all over Nigeria and brings the total number of the company’s customer service outlets in the country to 33, with 13 centres in Lagos alone.

Speaking at the launch of the service centre on Wednesday, Mr. Brovo Kim, managing director, Samsung Electronics West Africa, reiterated the company’s commitment to providing its customers with sound, convenient and impeccable after-sales service infrastructure.

“Given the overwhelming support that we have received from our customers, we have embarked on a plan to roll out customer service centres in strategic locations across Nigeria. Today, we are happy to deliver to our customers our Yaba service centre, which has been designed to meet the latest global standards. We have always applied a customer-centric approach to our business – with us, the customer comes first. Our customers in Yaba and its surrounding communities can now enjoy peace of mind and rest assured that a service centre that can handle both major and minor repairs for their mobile and computing devices, as well as their home appliances, is just around the corner,” Kim said.

Boasting a broad range of services alongside a state-of-the-art interior, the new Samsung service centre provides consumers with a premium service experience, showcasing Samsung’s technology leadership in the industry.

The centre is manned by highly-trained engineers and also holds genuine Samsung spare parts for a range of Samsung mobile handsets, television sets, microwave ovens, air conditioning units and refrigerators, among other appliances.

 In addition to conducting immediate face-to-face repair work, the centre also boasts a product display area for customers to view and experience the latest range of products in Samsung’s stable.

On his part, Mr. Raymond Olatokun, Samsung Electronics’ West Africa’s Service Manager, said,  “Since our customers are our first and foremost concern, we are always looking for the best ways to serve them wherever they are.  With that in mind, we have inaugurated our 33rd Smart Care Service Centre in Nigeria, demonstrating our commitment to widen our service coverage in the country and also ensure customer satisfaction. We look forward to the opening of more centres in the country in the near future,” he said.

Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere.

Through relentless innovation and discovery, Samsung is transforming the worlds of televisions, smartphones, personal computers, printers, cameras, home appliances, LTE systems, medical devices, semiconductors and LED solutions.

The company employs 236,000 people across 79 countries with annual sales of $187.8 billion.