Telecom
Samsung Opens Premium Service Centre in Lekki

Samsung Electronics West Africa has stepped up its nationwide market expansion drive in Nigeria, with the opening of a new, premium service centre in the country.
Strategically located in the heart of Lekki, Lagos, Samsung’s new Customer Service Plaza provides consumers with instant access to service, repairs and enquires on Samsung’s full range of audio-visual, mobile and computing devices in a standalone location.
Aimed at enriching consumer brand experience, the centre serves as a training facility for Samsung device users as well as provides visitors with holistic lifestyle consulting services, including on-the-spot software upgrades and information on how to make the best use of Samsung’s smart ecosystem by utilizing accessories, content and service offerings that are available from the company.
The Lekki Customer Service Plaza is the latest in the series of Samsung’s roll out of premium, ultra-modern service centres all over Nigeria and brings the total number of the company’s customer service outlets in the country to 29, with 11 centres in Lagos alone.
Mr. Brovo Kim, managing director, Samsung Electronics West Africa, reiterated the company’s commitment to providing its customers with sound, convenient and impeccable after-sales service infrastructure.
“Given the overwhelming support that we have received from our customers, we have embarked on a plan to roll out new brand shops and customer service centres in strategic locations across Nigeria. Today, we are happy to deliver to our customers our Lekki service centre, which has been designed to meet the latest global standards,” Kim said.
He added: “We have always applied a customer-centric approach to our business – with us, the customer comes first. Our customers in Lekki and its surrounding communities can now enjoy peace of mind and rest assured that a service centre that can handle both major and minor repairs for their mobile and computing devices, as well as their consumer electronics and home appliances, is just around the corner”.
Featuring a broad range of services alongside a state-of-the-art interior, the new Samsung Customer Service Plaza provides consumers with a premium service experience, showcasing Samsung’s unassailable leadership in technology innovation.
The centre is manned by highly-trained engineers and also holds genuine spare parts for Samsung’s range of mobile devices, curved and ultra-high definition televisions, microwave ovens, air conditioning units and refrigerators, among other appliances.
In addition to conducting immediate face-to-face repair work, the centre boasts a sales zone and display area for customers to view, experience and buy the latest range of premium products in Samsung’s stable.
The centre is also equipped with a children’s play area and a specialized concept section that showcases new product innovations.
Mr. Raymond Olatokun, Samsung Electronics’ West Africa’s Head of Service, described the opening of the new service centre as an avenue for Samsung to provide its customers with end-to-end solutions, from product purchase to delivering on their service expectations.
“Since our customers are our first and foremost interest, we are always looking for the best ways to serve them wherever they are. With that in mind, we have inaugurated our newest premium Customer Service Plaza, demonstrating our commitment to widen our service coverage in the country and also ensure customer satisfaction. We look forward to the opening of more centres in the country in the near future,” he said.
In addition to being open every day of the week, except Sunday and offering walk-in services, customers also have the option of phoning in service requests through Samsung’s Smart Care call centres.
Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere.
Through relentless innovation and discovery, Samsung is transforming the worlds of televisions, smartphones, personal computers, printers, cameras, home appliances, LTE systems, medical devices, semiconductors and LED solutions.
The company employs 236,000 people across 79 countries with annual sales of US$187.8 billion.
Telecom
Airtel Launches AI Spam Alert in Nigeria

Airtel, one of Africa’s leading telecommunications providers, has launched a groundbreaking Artificial Intelligence (AI)-driven Spam Alert Service in Nigeria, aimed at tackling the growing issues of spam messages and fraud.
Speaking at the launch event held in Lagos, Dinesh Balsingh, Managing Director of Airtel Nigeria, revealed that the innovative service will be rolled out across Airtel’s 14-country footprint.
Notably, Airtel subscribers in Nigeria can access the service at no additional cost.
The AI-powered solution detects and alerts users in real-time about suspected spam SMS, safeguarding them from potential fraud and cyber threats.
Highlighting the company’s commitment to technology-driven customer solutions, Balsingh said, “this is a game changer for the telecoms industry in Africa and as we move forward, we will continue to address customer challenges through proactive tech-driven solutions.”
The service is built on a proprietary dual-layer protection system that analyses over 250 parameters, including sender behavior, SMS frequency, and target location patterns.
Capable of filtering over 1.5 billion messages within two milliseconds, it also features a centralised database of blacklisted URLs to warn users about suspicious links.
“With the launch of this AI-powered Spam Alert Service, Airtel Africa has reaffirmed its commitment to delivering innovative solutions that enhance customer experience, safety, and digital inclusion across the continent.
“As Airtel continues to expand its footprint, it is expected that this pioneering solution will set a new standard for the telecoms industry in Africa.
“Also, as the digital landscape continues to evolve, Airtel Africa remains at the forefront, pushing boundaries and shaping the future of telecommunications in Africa,” said Balsingh.
He emphasised that as Airtel continues to expand, the pioneering solution will set new benchmarks for Africa’s telecom industry.
The initiative has received commendation from key stakeholders, including Dr. Bosun Tijani, minister of Communications, Innovation, and Digital Economy.
Dr. Tijani lauded Airtel’s efforts in boosting Nigeria’s technology ecosystem, particularly through solutions that enhance online security and foster digital inclusion.
Similarly, Dr. Aminu Maida, executive vice chairman of the Nigerian Communications Commission, hailed the service as a major step in addressing the security challenges faced by telecom subscribers.
As the digital landscape evolves, Airtel Africa continues to push the boundaries of innovation, shaping the future of telecommunications across the continent.
Telecom
NCC, ALTON, LASIMRA Engage to Strengthen Telecom Infrastructure in Lagos

The Lagos State Infrastructure Maintenance & Regulatory Agency (LASIMRA) recently embarked on a historic working visit to the Nigerian Communications Commission (NCC) Headquarters in Abuja.
The LASIMRA delegation was led by its Chief Executive Officer, Prince Oyekanmi Elegushi, alongside members of the senior management team.
The delegation was warmly received by the Executive Vice Chairman of the NCC, Dr. Aminu Maida, and the Commission’s management team. The visit marked a significant milestone in strengthening collaboration between LASIMRA and NCC towards improving the telecommunications sector in Lagos State.
The meeting was further enriched by the presence of representatives from the Association of Licensed Telecommunications Operators of Nigeria (ALTON), including the Chairman, Engr. Gbenga Adebayo, and the Publicity Secretary, Mr. Damian Udeh.
Discussions focused on addressing critical issues affecting the industry, with particular emphasis on the security and protection of telecom infrastructure.
LASIMRA reiterated the need for effective oversight and safeguarding of these essential assets under the jurisdiction of the Lagos State Government.
A key highlight of the meeting was the Tower Enumeration Project—a comprehensive audit initiative aimed at identifying all distressing communication infrastructure across Lagos.
LASIMRA also raised concerns about damages to public infrastructure caused by some operators during fibre deployment and reaffirmed its commitment to enforcing appropriate penalties to preserve public assets.
The parties agreed on the importance of a unified strategy involving NCC, LASIMRA and other stakeholders to bring order to the sector, improve connectivity, and ensure widespread access to high-quality telecommunications services across Lagos.
LASIMRA expresses its sincere appreciation to the NCC for its support and collaboration. Together, we remain committed to building a more connected, secure, and digitally inclusive Lagos.
Telecom
NANS Issues Fresh Protest Notice over Telecom Tariff Hike

National Association of Nigerian Students (NANS) has condemned the recent increase in tariffs by telecommunications companies in Nigeria, threatening to embark on a nationwide protest to compel a reversal.
In a statement jointly signed on Thursday in Abuja by Comrade Anzaku Shedrack Ovye, national secretary-general, NANS and Comrade Samson Ajasa Adeyemi, the student body gave the Federal Government and telecommunications companies a 72-hour ultimatum to reverse the tariff increase.
The students warned that upon the expiration of the ultimatum, students across the country would be mobilized for a series of street protests nationwide to ensure a reversal.
They argued that the arbitrary action of telecommunications companies has further exacerbated the financial burden on millions of Nigerians, particularly students and youths, who are among the dominant end-users of their services.
The statement read in part:
“This decision, which has led to a significant rise in the cost of calls, data, and other communication services, is both unjustifiable and insensitive, given the prevailing economic challenges faced by the populace.
“NANS views this development as a blatant disregard for the welfare of Nigerian citizens and an affront to the principles of affordability and accessibility that should govern the telecommunications sector.
“This administration is committed to promoting the welfare of Nigerian students; hence, it will vehemently oppose any tendency that does not align with this vision.
“NANS is deeply concerned about the adverse impact this tariff hike will have on students, many of whom rely heavily on affordable telecommunications services for academic research, virtual learning, and staying connected with their families.
“Therefore, it is worrisome to comprehend the justifications for these increments, as NANS considers this action a direct threat to the security of Nigerian students and an attempt to further impede their ability to navigate their academic endeavors, maintain familial connections, and secure legitimate personal incomes, particularly for independent students responsible for their upkeep.
“We hereby issue a 72-hour ultimatum to telecommunications companies, the Honourable Minister for Innovation, Digital and Blue Economy, Dr. Bosun Tijani, and the Nigerian Communications Commission to reverse this tariff increase and provide a clear roadmap for ensuring affordable telecommunications services for all Nigerians.
“Failure to comply with this ultimatum will leave NANS with no choice but to mobilize students across the nation for a series of peaceful protests to demand justice, accountability, and a comprehensive audit of activities in the telecommunications sector,” NANS stated.
The leadership of NANS maintained that as student representatives, they would not stand idly by while the rights and welfare of Nigerian students, which they have vowed to protect, are trampled upon by greed, “corporate capitalism,” and regulatory complicity.
NANS also called on the Federal Government to intervene promptly and decisively to address this issue.
Additionally, they urged telecommunications companies to prioritize the interests of their customers over profit margins and to engage in meaningful dialogue with stakeholders to find sustainable solutions rather than inflict further hardship on Nigerians who are already struggling economically.
“As the voice of Nigerian students, NANS remains committed to advocating for policies and actions that promote equity, fairness, and the overall well-being of all Nigerians.
“We will continue to hold all parties and duty-bearers accountable to ensure that the rights of students and citizens are protected,” the statement added.
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