Samsung Unveils ‘no questions asked’ Warranty for Galaxy Note 3 in Nigeria

Samsung Electronics, the world’s largest manufacturer of mobile handsets, has announced that the new Samsung Galaxy Note 3 will feature Samsung Premium, an advanced version of the company’s original 24-month accidental damage from handling (ADH) warranty, in sync with its thrust on providing innovative, consumer-oriented service.

Under Samsung Premium, consumers will receive a replacement device in the event of screen or liquid damage to their Galaxy Note 3, at no extra charge.

Speaking at the South Africa unveiling of the Galaxy Note 3 and Galaxy Gear in Cape Town, Mr. Emmanouil Revmatas, director of Hand Held Products at Samsung Electronics West Africa, described the premium service as part of Samsung’s efforts at providing its consumers with a worry-free life.

“With the original ADH warranty, our consumers got to take their Samsung Galaxy S4 for no-money and no-questions asked repairs for screen and liquid damage, not once but twice during the first two years of the life of their device. For the Galaxy Note 3, we have upgraded the service. With the Samsung Premium warranty, instead of two repair claims, users of the device will now get two instant phone replacements over the 24-month warranty period, at no extra charge.

This is a world first from Samsung. It represents our commitment to anticipating the needs of our consumers and providing them with superior service towards making their lives worry-free,” he said.

Unlike the original ADH warranty, Samsung Premium enables users of the Galaxy Note 3 to carry over their unused incidents when they buy a new, premium Samsung device within the warranty period. The service also boasts a dedicated VIP call centre to address consumers’ queries concerning the device.

Samsung will also be offering a trade in and upgrade programme for consumers who purchase the Galaxy Note 3, guaranteeing the future value of the device by up to 25%, to be used on the purchase of consumers’ next premium Samsung Galaxy device. Customers who purchase the Galaxy Note 3 will be able to get 25% back within 12 months, to be used as a discount on their next premium purchase.

Premium Samsung devices are those of the Galaxy S lineage as well as the Note device series.  Samsung Premium will be available on the Galaxy Note 3 and all future releases in Samsung’s premium categories.

According to Revmatas, the Galaxy Note 3 and Galaxy Gear are already available for purchase at Samsung stores and accredited dealers across Nigeria.

“Customers that purchase the Galaxy Note 3 from Samsung stores and accredited dealers in Nigeria can register for the service by downloading and installing the Samsung Premium application from the Samsung Apps Store or Google Play on their devices.

In the event of damage, registered customers will be able to take their device to an authorized Samsung Service Centre for replacement. Consumers can also track details such as their warranty start date and claims status using the app,” Revmatas explained.

Samsung Electronics Co., Limited is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, Samsung is transforming the worlds of televisions, smartphones, personal computers, printers, cameras, home appliances, LTE systems, medical devices, semiconductors and LED solutions.

The company employs 236,000 people across 79 countries with annual sales of $187.8 billion.