30 results
- 6 Aug 2019
Ecobank Appoints New Group Consumer Banking Head
Ecobank Transnational Incorporated, ETI, the Lomé-based parent company of the Ecobank Group, announce appointment of Nana Araba Abban as Group Consumer Banking Head with immediate effect. Nana will…
- 9 Nov 2020
Agusto & Co Unveils its 2020 Consumer Digital Banking Satisfaction Survey
Credit Rating Agency, Agusto & Co has launched the third edition of its consumer banking satisfaction index which dissects the level of customer satisfaction towards digital banking channels in…
- 9 Mar 2017
25% of Consumers Favor Smartphone Banking - study
Nearly one third (30 percent) of U.S. adults would feel comfortable using a voice-activated conversational interface (e.g., Siri from Apple or Alexa from Amazon) to pay a bill or transact other…
- 28 Oct 2020
Huge Consumer Loans Weigh Banks Down
A Central Bank of Nigeria (CBN), Survey Report has shown that banks experienced higher loan default rates on credit cards and overdrafts/ personal lending to household in the third quarter of the…
- 7 Mar 2014
UBA Deepens e-Banking Channels, Toasts Robust Banking Platform
United Bank for Africa (UBA), the leading African Bank that offers online/internet banking, consumer banking, business banking, investment banking, institutional banking, at the weekend, said that it…
- 5 Nov 2012
80% of Consumers Trust Mobile Banking- Survey
Verve Mobile, a leading U.S. mobile advertising company specializing in location-powered solutions, has found that consumer confidence in financial services offered through mobile devices has…
- 18 Mar 2014
Intel, First Bank Kick off Consumer Loan Offer
Intel Nigeria, FirstBank, and Slot Limited, have thrown their weight behind an initiative that offers the public the opportunity to purchase personal computers and tablets now and pay later. The…
- 14 Feb 2016
CAFON to Boycott Banking Services March 1, Accuses CBN of Aiding Exploitation
Consumer Advocacy Foundation of Nigeria (CAFON) has accused the Central Bank of Nigeria (CBN) of aiding banks to exploit bank customers and called on Nigerian to participate in No Banking Day, on…
- 28 Dec 2018
CBN Introduces Consumer Complaint Management System to Banks
The Central Bank of Nigeria (CBN) has announced the deployment of its Consumer Complaint Management System (CCMS) to ease the process of addressing issues. The bank made the disclosure in a circular…
- 29 Feb 2016
Nigerians to Boycott Banks Today over Excessive Charges
Nigerians are planning to shun banking activities today to protest exorbitant deductions by commercial banks in the country. Consumer Advocacy Foundation of Nigeria (CAFON), a not-for-profit group…
- 13 Nov 2016
Mobility Changing Banking Dynamics- Adedeji
As mobility is the future of electronic banking, Dr. Yinka Adedeji, divisional head, Consumer and Digital Banking of the United Bank for Africa (UBA) Plc., has disclosed the Bank’s unrelenting…
- 7 May 2014
CBN Recovers N13Bn Illegal Banks’ Deductions from Customers
Umma Aminu Dutse, director, Consumer Protection Department of Central Bank of Nigeria (CBN) said that the apex bank has recovered over N13 billion excessive illegal deductions made on consumers of…
- 15 Aug 2016
History as SunTrust- Branchless Bank Opens Shop
SunTrust Bank will formally open for business today as it seeks to reshape the Nigerian banking space and the way consumers interface with their banks. SunTrust Bank will operate the branchless…
- 12 Dec 2025
CBN, NCC to Launch Short Code for Swift Consumer Complaint Resolution
Central Bank of Nigeria (CBN) on Thursday announced plans to partner with the Nigerian Communications Commission (NCC) to develop an industry-wide short code for consumers to lodge complaints with…
- 1 Jul 2021
UBA Leads Peers in Stimulating Economic Growth in Africa through Consumer Lending
United Bank for Africa (UBA) Plc, Pan African financial Institution, has reiterated its support for SME business and businesses through consumer lending and have innovated with niche products that…
- 30 May 2022
Sterling Launches Imperium Platform for Solar Energy Consumers
Sterling Bank Plc, Nigeria's leading digital bank, has launched a new and innovative digital product, known as the Imperium Platform, in a bid to connect consumers and providers of renewable energy…
- 18 Mar 2016
CPC Probes Banks for Customer Abuses
Consumer Protection Council (CPC) has started investigating cases of consumer rights abuse by the banking and hospitality sectors of the economy, according to Mrs. Dupe Atoki, director general of the…
- 31 Jul 2013
CBN Recovers N9Bn Excess Charges from Banks
Central Bank of Nigeria (CBN), said, yesterday that its Consumer Protection Unit had assisted consumers to recover over N9 billion excess charges by commercial banks within the last one year. The…
- 28 Aug 2014
NATCOMMS Kicks Against ATM Charges, Blasts CBN
National Association of Telecom Subscribers (NATCOMS) yesterday, said that the new Central Bank of Nigeria (CBN) charges on Automated Teller Machine (ATM) withdrawals was punitive and unacceptable.…
- 24 Oct 2016
Digital Channels Now Account for 70% Financial Inflow to Banks- UBA
Digital channels are changing the face of banking with about 70% of deposits that come to the banks now done through such compared to 30% that comes through bank branches such as cheques and cash.…
- 22 Jan 2024
CBN Licenses Access Holdings to Establish Consumer Lending Subsidiary
Central Bank of Nigeria (CBN) has granted approval in principle to Access Holdings Plc, the parent company of Access Bank, to establish Oxygen X Finance Company Limited, a consumer lending…
- 10 Aug 2010
Hackers Concentrate on Business Account
Cybercriminals are increasingly looking at business rather than consumer accounts to hack as banks scramble to shore up their defences, Nigeria CommunicationsWeek can now reveal. Investigations by…
- 23 Nov 2023
Temenos Digital Leaders Summit Series Explores the Next Evolution of Banking in Africa
Changing consumer expectations, technological advancements, and regulatory reforms have seen digital transformation become an integral part of the modern banking industry. Global banking software…
- 25 Aug 2017
ATM Use Increases with Mobile Banking Use - Report
Raddon, a Fiserv company and provider of research, analysis and strategic guidance to FIs, has published a report on consumer use of mobile banking and its impact on other banking channels. The…
- 30 Jul 2024
Access Bank Revamps QuickBucks, Disburses N740Bn Digital Loans in 7 Years
Access Bank has revamped its digital loan platform ’QuickBucks’, to boost lending across Nigerian consumers. The bank said customers can access the bank’s digital loans for businesses, vehicle…
- 13 Aug 2019
CBN Asks Banks to Disclose all Loans Details to Customers
Central Bank of Nigeria (CBN) has issued new Consumer Protection Guidelines to improve the quality of banking and has directed commercial banks to provide a Key Fact Statement (KFS), giving a summary…
- 9 May 2024
Access Bank, Mastercard Join Forces to Expand Opportunities for Cross-Border Payments for African Businesses and Consumers
Access Bank Group, one of Nigeria's leading multinational bank has launched an innovative solution in collaboration with Mastercard to expand access to cross-border payments and remittances to and…
- 4 Nov 2019
Agusto & Co. Assigns ‘4 star’ Ratings to Two Banks in Nigeria
Agusto & Co Limited, leading Pan African credit rating agency in Nigeria for over 26 years has released its 2019 Consumer Digital Banking Satisfaction Index report which highlights customer's…
- 30 Jan 2023
Comercio Partners Projects How Interest Rate Hike will Impact SMEs, Consumers
Comercio Partners, an investment bank firm, has projected that the further increase in the Monetary Policy Rate or MPR, the benchmark interest rate of the Central Bank of Nigeria (CBN), to 17.5 per…
- 23 Nov 2012
CBN Recovers N6Bn Excess Bank Charges
Mallam Lamido Sanusi, governor of Central Bank of Nigeria (CBN) said that the apex bank has so far recovered N6 billion excess bank charges as part of the apex bank’s decision to strengthen consumer…