10 results
- 22 Feb 2016
Vodafone Group Selects Ericsson For Global Customer Experience Management
Ericsson Expert Analytics has been selected by Vodafone Group as a strategic solution for Customer Experience Management (CEM) across 22 countries. Ericsson Expert Analytics is a real-time,…
- 13 Aug 2018
Layer3 Set To Transform Customer Experience with CEM Solutions
Layer3, a leading ICT solutions firm, is transforming customer experience across various market segments by introducing cutting-edge technology Customer Experience Management solutions. This will no…
- 16 Dec 2016
Adobe, Oracle, Others Lead Customer Experience Management Market
The global customer experience management (CEM) market is estimated to grow from USD 5.06 Billion in 2016 to USD 13.18 Billion by 2021, at a CAGR of 21.1%. The major factors driving the CEM market…
- 29 Jun 2018
MTN to Boost Customers’ Experience with ‘CEM’
MTN Nigeria has launched the first phase of its Customer Experience Management (CEM) platform, as part of efforts to address challenges that impede customers’ experience on the its network. …
- 5 Jul 2018
MTN Redefines Customer Experience with CEM
In a bid to solve customer related issues, MTN in partnership with Nokia have unveiled revolutionary customer experience management system that would address challenges impeding customers experience…
- 21 Feb 2012
NSN Gives Love on Valentine Day
A new way of handling the world’s six billion mobile users was launched on St. Valentine’s Day at the Mobile World Congress 2012 which took place in Barcelona, Spain, reports Nigeria…
- 25 Sept 2018
iSON Technologies Collaborates AVAYA on Digital Transformation in Africa
iSON Technologies, in partnership with Avaya, recently hosted an exclusive customer experience management (CEM) event to address the needs of businesses in Nigeria in building connected experiences…
- 15 Jul 2016
Safaricom Stays Ahead in Kenya with Nokia’s CEM Technology
Safaricom, the largest integrated telecommunication service provider in East Africa, is improving services for more than 25 million subscribers in Kenya, thanks to Nokia's Customer Experience…
- 27 Nov 2018
Johnny Drille Thrills MTN High Value Customers in Lagos
MTN Nigeria recently played host to some of its high value customers at a specially organised forum in Victoria Island, Lagos. The High Value Customer Forum, which held at Oriental Hotel, is…
- 17 May 2017
Nokia Bolsters Software Offering with Increased Intelligence for Digital Customer Care
Nokia on Tuesday unveiled new machine learning capabilities and expertise to help service providers strengthen the digital customer experience. Designed to help service providers improve business…