2 results
- 22 May 2024
Unleashing the Power of Conversational Banking to Redefine Customer Engagement
By Dean Baker, Squad Lead, BFSI - Infobip Conversational banking, sometimes called chat banking, refers to the use of Artificial Intelligence (AI) and chat technology to help customers conduct…
- 11 Apr 2024
Banks Must Embrace NextGen Solutions to Meet Customers’ Demands
By Dean Baker, Squad Lead, BFSI from Infobip South African banks have weathered rough seas during the past year, with many of their customers coming under severe pressure from a stagnant economy,…