3 results
- 27 May 2020
Chatbot Uptake to Remain Robust as Firms Seek Competitive Edge in Nigeria
By Olajide Osho-Thomas Nigerian firms that offer extensive customer support on their platforms are eagerly snapping up chatbot solutions to improve Customer Experience (CX) and drive down costs. This…
- 15 Apr 2020
Nigeria Represents Huge Potential Market for RCS
By Olajide Osho-Thomas The most popular communications channel in many parts of the world – the Short Message Service (SMS) – is rapidly evolving into a technology that businesses can leverage to…
- 25 Jun 2020
Infobip Deploys Cloud Contact Centre Solution at Ikeja Electric
Infobip’s reputation as the leading provider of cloud communication solutions, as well as its extensive track record as the service provider of choice to many of the world’s top brands, has been…