9 results
- 12 Jan 2025
Holiday shoppers spend a record $1.2T online, Salesforce data shows
Salesforce, the world’s #1 AI CRM, today revealed new data showing holiday retail sales surged to a record $1.2 trillion globally and $282 billion in the United States, but high returns could dampen…
- 19 Jul 2024
Salesforce Unveils Einstein Service Agent an Autonomous AI Agent which would Revolutionise Chatbot Experiences
Salesforce on Friday announced Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad…
- 12 Apr 2024
New Salesforce-WhatsApp Integration brings Marketing and Service Conversations together
Salesforce, the #1 AI CRM, announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service requests into dynamic, two-way…
- 14 May 2024
The Future of Enterprise AI isn’t about More Data – It’s About The Right Data
Artificial intelligence promises to transform every aspect of business operations, yet a lot of companies lack clarity on how to get from pilot to full production and value realisation. In today’s…
- 25 Sept 2024
AI for All: Salesforce provides free AI training to help anyone succeed in an AI world
Salesforce, the #1 AI CRM, announced plans to expand access to skilling opportunities with free AI training for anyone. The company will offer its premium AI courses and AI certifications free of…
- 8 Mar 2017
Sage Unveils Next Gen Cloud Solutions for Africa, Middle East
The market and technology leader for integrated accounting, payroll & HR, and payment systems, Sage, has announced new products and features that will take Africa and Middle East’s business…
- 11 Oct 2024
Together, Agents and Humans Will Drive Customer Success
By Linda Saunders, Director Solutions Engineering, Africa Salesforce AI is advancing rapidly, capturing the attention of CEOs, CTOs, and CIOs with its proven ability to boost productivity, enhance…
- 9 Apr 2016
Interactive Intelligence Launches Customer Engagement Cloud Service
Interactive Intelligence Group Inc., a global leader of cloud services for customer engagement, communications and collaboration, has launched a new customer engagement cloud service for businesses…
- 2 Feb 2023
4 Methods for Meeting Customers at their Pain Points Instead of Just Selling
Every business is founded to solve a customer problem, and the vast majority of products and services are designed to alleviate a specific customer pain point. But it is still important to let each…