30 results
- 24 Jul 2023
Rise of the Machines – Chatbots Slated to Dominate Customer Service Channels by 2027
By George Muhia, Industry Lead – Africa Digital Natives at Infobip A survey conducted by Gartner has found that chatbots will become the primary customer service channel for about a quarter of the…
- 16 Mar 2017
6 Reasons Why Your Business Needs Chatbots
A chatbot is a newbie in the tech town. It is a computer program developed to interact with human beings via the internet. The software is designed in such a way that it automatically replies to…
- 27 May 2020
Chatbot Uptake to Remain Robust as Firms Seek Competitive Edge in Nigeria
By Olajide Osho-Thomas Nigerian firms that offer extensive customer support on their platforms are eagerly snapping up chatbot solutions to improve Customer Experience (CX) and drive down costs. This…
- 10 Feb 2017
Assessing The Impact Of Chatbot Technology
Technology has consistently thrown up a lot of new lexicons and terminologies given to new tech innovations and solutions. One that is currently trending is the Chatbot. Recently, I had a chat with…
- 19 Dec 2016
UPS Launches Chatbot, Accelerates on Path Toward Use of Artificial Intelligence
UPS said it has launched a beta version of a chatbot, an artificial-intelligence-enabled platform that mimics human conversation to help users easily find UPS® locations, get shipping rates and track…
- 22 Feb 2024
Breaking……MTN Nigeria Unveils Africa’s First AI Powered Chatbot
MTN Nigeria, in alignment with our core belief that everyone deserves the benefits of a modern, connected life, has successfully integrated OpenAI on the MTN Zigi Chatbot. This heralds a…
- 27 Feb 2023
Snapchat to Launches chatbot powered by OpenAI's ChatGPT
Snapchat has launched My AI, a new Chatbot running the latest version of OpenAI’s GPT technology. Snapchat subscribers can now access My AI, an experimental feature, as part of their $3.99-a-month…
- 19 Jul 2024
Salesforce Unveils Einstein Service Agent an Autonomous AI Agent which would Revolutionise Chatbot Experiences
Salesforce on Friday announced Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes conventional chatbots obsolete with its ability to understand and take action on a broad…
- 18 May 2022
UBA Upgrades Chatbot Features as Leo Launches Service on Google Business Chat, Instagram
United Bank for Africa (UBA) Plc, Africa’s Global Bank, has announced the expansion of the services of Leo, its Artificial Intelligence chatbot to Google Business Chat and Instagram. Leo - UBA's…
- 20 Jul 2025
UBA’s LEO Becomes Africa’s First Chatbot to Enable Cross-Border Payments
United Bank for Africa (UBA) Plc, Africa’s Global Bank, has announced that its Artificial Intelligence chatbot, LEO is now enabled to carry out cross-border payment transactions. Oliver Alawuba,…
- 14 Feb 2021
AURA Builds World’s First WhatsApp Security Chatbot in Partnership with Tracker
AURA, South Africa’s leading security and medical response platform has launched the world’s first WhatsApp security chatbot in partnership with Tracker, one of the country's most trusted names in…
- 23 Jan 2020
9mobile Introduces ‘Enin’ Chatbot to Serve Customers Better
9mobile, has launched the first Artificial-Intelligence chatbot solution named Enin to offer personal digital customer assistance to customers on its services. Enin, a stylised name from the number…
- 26 Aug 2021
Zenith Bank Launches Intelligent Chatbot, ZIVA
Zenith Bank Plc, has introduced an Artificial Intelligence (AI) powered Chatbot on WhatsApp named ZIVA (Zenith Intelligent Virtual Assistant), which enables customers to perform financial…
- 28 Oct 2025
Moniepoint Unveils Nigeria's First Informal Economy AI Chatbot, As FG Lauds Fintech Giant for Powering Business Growth Across the Country
Moniepoint Inc, Africa's leading business payments and personal banking servicing platform, has launched "M", Nigeria’s first artificial intelligence-powered chatbot dedicated to demystifying the…
- 1 May 2024
US Newspapers Sue OpenAI, Microsoft Over AI Chatbots
Eight US newspapers sued OpenAI and Microsoft in a New York federal court Tuesday for violating their copyright to train the technology behind the ChatGPT and Copilot chatbots. The newspapers, which…
- 19 Aug 2020
Ikeja Electric Launches WhatsApp Chatbot
Ikeja Electric, Nigeria’s largest power distribution company, has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service.…
- 28 Sept 2021
UBA’s LEO Hits 3m User Mark, Remains Smartest Banking Chatbot
United Bank for Africa (UBA) Plc, Pan African financial institution, has in the last three years won the hearts of its customers with LEO, its artificial intelligence chat bot, which has proven to be…
- 25 Sept 2025
How AI-Powered Chatbots can Boost West Africa’s Fragmented Public Service Delivery
By Olatayo Ladipo-Ajai, Regional Manager West Africa at Infobip Nigeria The public sector in West Africa, much like in other parts of the world, is grappling with deep-rooted challenges. From rigid…
- 24 Jul 2023
Heirs Insurance Group Launches Mobile App, Chatbot, USSD Channels
Insurance companies, Heirs General Insurance (HGI) and Heirs Life Assurance (HLA), subsidiaries of Heirs Holdings, launched multiple digital channels, making insurance transactions easier for…
- 7 Jun 2019
MTN Group launches Africa’s first artificial intelligence service for Mobile Money
MTN Group has announced the launch of Africa’s first Mobile Money (MoMo) artificial intelligence service also known as ‘chatbot’. The chatbot went live in Ivory Coast in May and will be rolled out…
- 7 Jun 2019
MTN Group Launches First MM Artificial Intelligence Service
MTN Group has launched Africa's first Mobile Money (MM) artificial intelligence service or 'chatbot'. In a statement the company confirmed that the chatbot went live in Ivory Coast in May and will be…
- 16 Oct 2023
Four Privacy Risks in Using ChatGPT for Businesses
Today, many people rely on neural network-based language models like ChatGPT for their jobs. A Kaspersky survey in Russia revealed that 11% of respondents have utilised chatbots, with nearly 30%…
- 12 Aug 2022
Zamtel Launches WhatsApp Airtime Purchase
Zamtel, in partnership with Gupshup, the global leader in conversational engagement, today announced the launch of an intelligent chatbot that will allow customers to buy airtime via WhatsApp. Zamtel…
- 12 Jan 2017
Sage Reveals 6 Tech Trends SMES Should Watch Out for in ‘17
Sage, the market leader in Cloud accounting software, has predicted that chatbots, collective intelligence and blockchain are some of the big technology trends that will change the way entrepreneurs…
- 14 Jan 2024
UBA's Leo Celebrates 6th Year of Impact with New Offerings
United Bank for Africa (UBA) Plc, Africa’s Global Bank, is celebrating the 6th year of operation of Leo, its flagship artificial intelligent Digital Assistant and Chatbot and has announced new…
- 31 Dec 2018
NSE Launches X-Bot to Enhance Market Participation
The Nigerian Stock Exchange, NSE, has launched the X-Bot, an artificial intelligence (AI)-powered Chatbot that responds directly and automatically to enquiries through Facebook Messenger. The X-Bot…
- 24 Nov 2020
MTN Nigeria Introduces ‘Zigi’ A New Digital Online Assistant
MTN Nigeria is set to launch ‘Zigi,’ an online assistant chatbot designed to enhance customers’ digital interactions with the brand, and provide speedy and secure marketing, sales and technical…
- 16 Oct 2025
OpenAI to Ease ChatGPT Restrictions, Introduce Adult Content for Verified Users — Altman
OpenAI Chief Executive Officer, Sam Altman, has announced a major policy shift for the company’s flagship chatbot, ChatGPT, revealing plans to relax content restrictions and introduce adult-oriented…
- 30 May 2023
How Scammers are Using Fake ChatGPT Apps to Fleece Users Out of Thousands of Dollars - Sophos Reports
Sophos, a global leader in innovating and delivering cybersecurity as a service, on Tuesday announced that it had uncovered multiple apps masquerading as legitimate, ChatGPT-based chatbots to…
- 14 Aug 2025
Airtel Nigeria Launches ‘Airtel Assist’ on WhatsApp
Airtel Nigeria has taken another bold step in its digital transformation and quality of service drive with the launch of Airtel Assist, a WhatsApp-based self-service chatbot designed to offer…