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Sensory Surveillance and Smart Devices: Why we Should Care About the Cost of Convenience
By Andrew Bourne, Region Manager, Africa, Zoho Corporation
Today, most people and households boast a multitude of smart devices, which bring a large measure of convenience to our daily routine and also enhance our experience with the simple pleasures in life like music and movies. However, that convenience comes at a cost. By adopting these new technologies, we might be exposing ourselves to new forms of surveillance. Beyond the simple web tracking that we today perceive as a ‘necessary evil’ and have accustomed ourselves to, smart devices could result in a whole new range of surveillance forms which extract data about us through the multi-sensory techniques available in these devices.
Called sensory surveillance, it refers to the sensors embedded in smart devices, which allow companies to collect data about your vision, smell, hearing, tastes, and even mood—all without you knowing it. This has major implications for public data privacy and security. While the current concern is largely confined to the consumer space at the moment, it will become increasingly pertinent to the business space in the near future.
Surveillance everywhere
Most of us buy smart devices for the innovation and convenience they promise without giving much thought to how these gadgets handle data security and privacy. The camera in our smart doorbell or lock can, for instance, provide data about when we are home, when our mail is delivered, and even whether we have a dog. Most devices also have built-in microphones which record the sounds and conversations that take place in your home. While tech companies insist that these recordings are kept safe and that they have sufficient operational procedures in place to protect consumers, there are no perfect guarantees when it comes to technology and data storage.
Meanwhile, other products and services (such as our smart fridge or favourite streaming services) can pick up on our other sensory preferences like tastes and moods. A simple monitoring of, say, the movies we watch, the music we listen to, and the websites we visit provides data aggregators a trove of information that has huge potential as a monetizable asset. Besides, when combined with other sensory information like our eating habits for instance, this data paints a fairly clear picture of our mood and even helps companies predict how we feel and what we might eat based on what we’re watching. This type of early detection is a precious advantage for advertisers and marketers.
We might not notice how much data we’re giving up now because sensory surveillance might still be in its infancy, but it’s like being a frog in a pot that is slowly coming to a boil—the impact will prove more significant over time.
The business impact
It’s no secret that whatever happens on the consumer side will eventually show up on the business side as well. For instance, just as TVs send a screenshot of what you watch back to their servers, it’s likely that workplace projectors will do the same with employee data or other business information.
One way to always stay in the know is to set up a continuous assessment cycle and conduct periodic reviews of third-party tech vendor relationships to ensure that these companies are transparent about the data they collect and how securely they handle it. It’s also good practice to check whether the tech vendors that you work with hold certifications from renowned TIC (testing, inspection, and certification) companies for their confidentiality and data protection processes, not to mention verifying if the vendors comply with privacy regulations like the GDPR and PoPIA.
Choosing the right technology partners
Whether in our personal or business capacities, we all need to be aware of how pervasive technological surveillance is and the impact it can have on our lives online. In case of a business, having the right vendors—who treat user data like their own, stay accountable, and take a hard stance against surveillance in any form—is one of the critical drivers that ensure a privacy-first experience for your customers.
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Polaris Bank Wins Sectoral Award at the 2024 NEC A Employers’ Excellence Awards
Polaris Bank has achieved yet another milestone by emerging as the Sectoral Winner in the Banking and Other Financial Institutions Sector category at the 2024 NECA Annual Employers’ Excellence Awards.
The Bank received the sectoral recognition for its innovative HR practice at the NECA’s Excellence Awards, (the 4th edition) which held recently at the Balmoral Convention Centre, Ikeja.
The recognition is particularly significant as it marks the first award the Bank has received for its efforts in Human Resources Management, reaffirming Polaris Bank’s commitment to creating a people-oriented workplace culture.
The NECA Annual Employers’ Excellence Awards celebrate organizations that excel in key areas such as leadership and people management practices, sound human resource systems, effective corporate governance, responsible business conduct, technological innovation, Environmental, Social, and Governance (ESG) practices, and the elimination of child labour.
Speaking on the award, Polaris Bank’s Managing Director/CEO, Kayode Lawal, stated: ” Winning this prestigious award accentuates our deliberate approach to promoting an environment where employees can thrive, innovate, and contribute meaningfully to the Bank’s success.
“It also highlights Polaris Bank’s leadership commitment to evolving into an employer of choice and a great place to work. Congratulations to the entire Polaris Bank family for this outstanding achievement on a sectoral scale! This win is a testament to the hard work, dedication, and innovative spirit of every member of our team. It could not have been any BIGGER! ”
Polaris Bank was adjudged Nigeria’s Digital Bank of the Year in 2024, 2023, 2022 and 2021 in Business Day’s Banks and Other Financial Institutions (BAFI) Awards.
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Ina Alogwu Joins 9mobile as Chief Digital and Innovation Officer
9mobile has appointed Ina Alogwu as its new Chief Digital and Innovation Officer (CDIO), marking another significant step in the company’s business transformation agenda.
In his new role, Alogwu will be responsible for guiding the development and execution of 9mobile’s long-term strategy across the entire digital and technology ecosystem, including new technologies, digital platforms, and business models while nurturing a culture of innovation within the organization.
His appointment demonstrates 9mobile’s firm commitment to driving digital transformation and enhancing its innovative capabilities to better serve customers and stay ahead of market trends.
Alogwu is a visionary leader and seasoned strategist with nearly two decades of transformative experience in digital commerce, mobile payments, and technology ecosystems, making him an invaluable addition to 9mobile’s leadership team.
He has a proven ability to identify emerging trends and harness them to develop and execute groundbreaking digital products and strategies. His expertise spans product innovation, data strategy implementation, and agile business transformations, all of which have delivered significant and sustainable results across diverse industries and regions.
He joins 9mobile from ARM Holding Company, Nigeria, where he was the Group Director, Digital Transformation and spearheaded innovation initiatives, implemented a robust data strategy, and managed venture-building programmes that supported numerous African tech startups.
His very distinguished and diverse professional journey also includes an impactful tenure at Interswitch Limited, where he held roles such as Group Head, Verve Digital, and Group Head, Payment Processing. In these roles, he led the creation of groundbreaking payment platforms and digital solutions across West and East Africa.
Earlier in his career, Alogwu held roles at the Economic and Financial Crimes Commission (EFCC) as a Training Specialist and worked at Integrated Business Strategies as a Business Analyst.
Speaking about the appointment, 9mobile CEO Obafemi Banigbe expressed confidence in Alogwu’s ability to lead the company’s innovation efforts, saying, “Alogwu’s broad professional background makes him the perfect fit for our innovative and business transformation journey as he joins a team of recently appointed senior business leaders to drive this process and the next phase of our growth.
“His role is crucial for navigating today’s fast-paced digital environment. And he has been entrusted to lead the charge in harnessing new technologies, driving digital transformation, and ensuring the company remains adaptable to change, which is integral to fostering innovation and positioning 9mobile as a forward-thinking leader in its industry.”
The New CDIO said, “I’m delighted to join 9mobile and collaborate with the CEO and the leadership team on the innovative initiatives already in progress.
As we navigate the rapidly evolving digital landscape, I’m eager to leverage my expertise in digital strategy, technology, and innovation to drive 9mobile’s mission to deliver exceptional customer experiences and achieve our strategic objectives.”
Alogwu’s academic credentials further underline his readiness for this role. He holds an Executive Master’s in Digital Transformation and Innovation Leadership from IE Business School, Madrid, and a Postgraduate Diploma in Digital Business from Emeritus Institute, in collaboration with MIT and Columbia Business School.
He also completed the Senior Management Program at Lagos Business School, Pan-Atlantic University, and earned a BSc. in Geology & Mining from the University of Jos, Nigeria.
His education is further enriched by certifications in Product Management, Lean Six Sigma, and Strategic Innovation, equipping him with a robust foundation to drive innovation, lead digital transformation, and achieve business excellence in competitive landscapes.
His ability to combine academic knowledge with practical expertise has positioned him as a trailblazer in the digital commerce and technology sectors.
Beyond his technical expertise, Alogwu is adept at cultivating and managing strategic relationships with global multilateral organizations and financial institutions, leveraging these partnerships to unlock profitable opportunities. He has consistently demonstrated excellence in leading multicultural teams and navigating complex, multi-stakeholder environments to deliver transformative outcomes.
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NAICOM Signs Agreement with NDPC on Data Protection in Insurance Sector
The National Insurance Commission (NAICOM), has signed agreement with the Nigerian Data Protection Commission (NDPC) with the aim of enhancing data protection within the insurance sector.
According to NAICOM, the Memorandum of Understanding (MoU) has as its objectives training and capacity building in the area of providing training to enhance awareness and skills in data protection, establishing privacy clinics by setting up specialised clinics to address data protection concerns and provide guidance.
NAICOM said other objectives of the agreement include conducting compliance activities, regularly monitoring and enforcing compliance with data protection regulations, promoting awareness in the area of educating insurance companies on the importance of data protection and the benefits of adhering to best practices.
Developing data protection guidelines through creation of specialized guidelines for insurance institutions to ensure they are equipped to handle data protection responsibilities effectively.
NAICOM said the collaboration marked a significant milestone in safeguarding the personal data of insurance policyholders and promoting trust in the insurance sector.
The commission said to ensure the effective implementation of the agreement, an implementation committee would be established. The committee, the commission said, would comprise of representatives from the two agencies, as well as other key industry associations, including the Nigerian Insurers Association (NIA) and the Nigerian Council of Registered Insurance Brokers (NCRIB).
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