E-Business
Service Providers/Mobile Manufacturers’ Partnership, Transformational- Accenture
The emergence and growth of digital technologies is one that has had a fast move in the world and has been quickly bought over by individuals, firms, industries and governments.
Also, the advent of digital technology has brought about new ways to communicate, interact and transact business.
An Accenture 2015 Digital Consumer Survey, however reveals that consumers find smart devices increasingly relevant to their lives, and are inspired by the possibilities of the connected world.
Another Accenture research also goes to show that large enterprises believe that digital technologies are a good potential for business transformation.
Knowing that communication is key not only for inter-personal communication but business as well, digital technology has changed the face of business communication with the ubiquitous nature of the internet, instant messaging, teleconferencing and even telecommuting have become possible.
In Nigeria, there has been a proliferation of digital activities with the high penetration of smartphones and tablets.
Studies show that strong global and indigenous mobile manufacturers in Nigeria are now giving in-depth attention to the smartphones and tablet divisions as against the computer.
In the Nigerian market, the activities of service providers are regulated by the Nigerian Communications Commission (NCC).
This high penetration of mobile devices is attributable to the laudable benefits it brings to end users; individuals and businesses alike.
It has helped individuals build a large network of people, create new ways for interaction and has aided communication by taking away the barrier of space and time.
For organisations, they have learnt new ways to conduct business, reduce employee work load, collaborate with other organisations and outsource jobs irrespective of location.
These are just a few of the advantages digital technology has brought to Nigeria and the world at large.
Holistically, digital technologies are now mainstays in the business world with some organisations even having the role of a “Chief Digital Officer”.
Thus mobile manufactures and Service Providers (SP) have become indispensable in our daily lives.
With the functionality digital technology plays in our world, conferences are held round the globe to discuss issues pertaining to this industry.
The challenges they face, successes recorded and the way forward. It is also an opportunity to make business deals and network. From the 2nd to the 5th of March, 2015; Barcelona Spain, played host to this year’s World Mobile Congress (WMC), which has become a Mecca to anyone interested in things relating to the internet.
Mobile manufacturers also use these events as an avenue to launch their flagship products. South-Korean conglomerate Samsung, launched its Samsung S6 and S6 Edge at the 2015 WMC.
Jim Bailey, group managing director Accenture Digital –Mobility at the 2015 WMC said, “insurance and financial services industry now want to connect everything to the internet, because they see it as an ‘insurable’ opportunity”.
With the potential of digital technology to transform business and thus the economy at large,a unique partnership with mobile telephony manufacturers (MTMs) and service providers should be considered.
Though it may seem like the functions of mobile manufacturers and service providers are clearly different in the business of digital technologies, a collaboration with both parties can transform not just individual lives but the face of business.
Mobile manufacturers should continually design, manufacture and sell wireless technological equipment that allow for seamless business transactions and interactions.
And on the other hand, service providers should ensure that information is efficiently and effectively transmitted.
The benefits of this partnership are innumerable with some including the ability to create new revenue opportunities, increase product and service development speed, an increase in customer engagement and also help create new markets for business.
However, these two key players in the world of digital technology are poised with some short comings.
The issue of security is one that cannot be over flogged in the digital ecosystem.
In recent times, there have been problems of authorization and authentication; with intruders gaining access to secured networks and information (hacking).
Nonetheless, there are a range of security measures and applications available to individuals and firms.
Organisations like the Centre for Internet Security help combat insecurity in the digital world.
In an Accenture global consumer survey, it was discovered that consumers believe that the use of a single service provider to manage communication and entertainment products and services aids security. Tom Loozen, managing director and global Communications Industry lead, Accenture said, “Consumers’ preferences for a single, trusted provider also place SP networks in the spotlight”. He further goes to say that “this can be a distinct advantage for SPs, because they can combine their expertise in building and managing IP networks with their increased capabilities to develop and deliver new, customer-focused services that incorporate data analytics for highly personalized services. As a result, SPs are positioned to do well in the digital ecosystem.”
However, in Nigeria this is not the case as individuals and organisations use different SPs on their different devices.
Businesses may stand on the fact that the use of different SPs makes it easier to connect with their customers.
Also connected to this is the issue of signals in different areas in Nigeria. Due to the terrain of the country, the networks provided by some SPs may or may not work in some locations.
Thus it may be wise to employ the services of more than one SP in order to be within reach at all times.
Conclusively, organisations must see digital security holistically, treating them as an extension of wider organisation security on an ongoing basis.”
Another hindrance to the advancement of digital technology in business is the complexity associated with using them. People who possess technological devices consider using and managing them a herculean task.
However, Loozen posited that “SPs who establish themselves as ‘trusted providers,’ enabling customers’ products to function effectively within this ecosystem are not only providing a valuable service, but helping drive digital for mass adoption.”
Closely associated with this is the fact that organisations have difficulties in building technological partnership due to the pervasive nature of digital technology. Thus the partnership between mobile manufacturers and service providers will help bridge this gap, and hence remove the difficulties inherent in creating the right partnership in the digital ecosystem.
Loozen also added that “consumers are considering service providers as their facilitators for the digital goals they aim to achieve and as such have an important role to play in the move to the digital age”.
The Nigerian digital ecosystem is a constantly growing field with mobile technology being at the forefront.
NCC as at 2014, put the total number of smartphones in the country at 12 million. This buttresses the point that Nigeria is a viable ground for software engineers, applications developers and technological gurus to invest in, in order to meet the ever evolving needs of digital Nigeria.
Digital technologies have been instrumental in transforming business and industries round the globe and thus mobile manufacturers and service providers who have a key role to play should endeavour to make this trend void of all technicalities and difficulties in order to get the buy-in of organisations in order to make this global village a better place.
E-Business
NIMC Trains 388 Personnel to Boost NIN Enrolment
National Identity Management Commission (NIMC) has kicked off a three-day training program for 388 personnel aimed at enhancing the National Identification Number (NIN) enrolment process across the country.
The training, tagged “Refresher Training of Trainers on NIN Integration to the National Social Register: Technical and hands-on devices and field operations and procedures”, is in collaboration with the National Social Safety-Net Coordinating Office.
The training is also to equip personnel with the necessary skills to efficiently handle the complexities of enrolment processes
In her address at the event held in Port Harcourt on Monday, Abisoye Coker-Odusote, director-general and chief executive officer, NIMC, noted that the initiative aligns with the commission’s overarching goal of achieving secured and great success for the Renewed Hope social initiatives.
Represented by Adedapo Adedoyin, her technical advisor on ICT, the NIMC DG said the event is a pivotal initiative that marks a significant step forward in our mission to enhance and modernize the National Identification Number enrolment process across Nigeria.
She stated, “Today, I am pleased to announce the launch of a comprehensive training program aimed at refreshing the technical and operational skills of the National Social Safety-Net Coordinating Office State Operations Coordinating Unit and NIMC staff.
“This initiative focuses on practical and field-based exercises, ensuring that our teams are well-equipped to handle the complexities of enrolment processes with precision and efficiency.
“This initiative aligns with our overarching goal of achieving secured and great success for the Renewed Hope social initiatives. Through verified digital identification, we aim to improve the lives of Nigerians by providing them with access to essential services and opportunities that require a reliable and secure identity verification system”.
Coker-Odusote explained that the training program will be conducted in two batches, encompassing four states: Kwara, Nasarawa, Kano, and Rivers. A total of 388 attendees will participate in this initiative, including 225 NASSCO State Operations Coordinating Unit representatives, 35 NIMC facilitators, and 128 State support staff.
She added, “The sessions are meticulously designed to foster knowledge sharing and hands-on experience with NIMC’s enrolment device and software, ensuring that our personnel are adept at using these tools to their full potential.
“By empowering our teams with enhanced skills and practical experience, we are setting the stage for more efficient and accurate NIN enrolment processes across the nation”.
Coker-Odusote further said the training program “is a crucial step toward achieving the World Bank’s Identification for Development Initiative target of enrolling 180 million Nigerians with secure digital IDs.
“By bolstering our technical and operational capabilities, we are ensuring that NIMC is well-positioned to meet and exceed this target, thereby contributing to the global vision of inclusive and accessible digital identification for all”.
The NIMC boss8 called for collaboration between all stakeholders saying, “As we embark on this journey, I urge all participants to embrace this opportunity for growth and development.
“Together, we can build a robust and efficient National Identification System that will serve as the cornerstone for Nigeria’s social and economic progress.”
E-Business
Kaspersky Discovers New Scam Scheme Targeting Businesses on Social Media
Kaspersky experts have uncovered a new phishing scam targeting businesses that promote their pages on Facebook. Scammers send emails allegedly on behalf of Meta for Business – Facebook’s platform for businesses – claiming the recipient’s page contains prohibited content.
The email suggests users provide explanations in order for their account and page to be unblocked. The goal of the attackers is likely to get access to users’ business accounts.
Kaspersky’s anonymised data shows that such emails started reaching users on 14 December 2024, with complaints coming from organisations all over the world, including the Middle East, Turkiye and Africa.
By examining the “From” field in the email it can be seen that the domain does not belong to Facebook. According to Kaspersky data the emails that this campaign used were sent from different domains.
The link in the email redirects users to Facebook Messenger. On Messenger, the account posing as Facebook’s support team appears legitimate, creating a false sense of trust.
There is an indication that this is a fan page, but it is easy to miss in a situation of high stress after being accused of spreading illegitimate content.
This scheme stands out for its sophistication. Unlike earlier scams that accused users of copyright violations and directed them to respond via email, this approach simulates internal communication on the Facebook platform itself.
“In 2025, we anticipate a rise in attacks leveraging social engineering and user trust in major platforms. Scams like this are becoming more sophisticated as attackers strive to mimic official services closely.
“Users must remain vigilant, verify the authenticity of messages, and avoid clicking on suspicious links. We strongly advise users not to engage with suspicious accounts and to activate additional security measures, such as two-factor authentication.
“If you receive such an email, report the incident to Facebook’s support team and update your passwords immediately if any information has been compromised,” comments Andrey Kovtun, Email Threats Protection Group Manager at Kaspersky.
E-Business
Lagos, NIPOST Partner to Transform e-Commerce Delivery
Lagos State government and the Nigerian Postal Service (NIPOST) are joining forces to revolutionise e-commerce logistics in Nigeria’s economic capital.
The collaboration aims to enhance last-mile delivery and optimise connectivity within Lagos and beyond.
During a courtesy visit to governor Babajide Sanwo-Olu, Ms. Tola Odeyemi, postmaster-general and CEO of NIPOST, highlighted the strategic importance of Lagos in driving innovation in the e-commerce sector.
“As the e-commerce landscape continues to evolve, Lagos leads the charge in this growth. Through enhanced postal and logistics services, we seek to empower small businesses and individuals engaging in this expanding sector,” Odeyemi said.
She underscored her commitment to fostering partnerships that would align NIPOST with the demands of a modern economy, identifying Lagos as a pivotal partner.
Lagos is central to achieving our vision of efficient and future-ready postal services, she added.
Odeyemi applauded Lagos state for its vibrant programmes that drew global attention during the December festivities, stating that such initiatives could drive further economic growth and diaspora engagement.
She pledged enhanced postal and logistics support to drive e-commerce growth and empower small businesses in Nigeria., highlighting NIPOST’s readiness to collaborate with Lagos State to enhance last-mile delivery, foster innovation, and improve public service delivery.
Lagos, as Nigeria’s economic hub, is a critical partner in our vision to make NIPOST’s services more efficient and relevant in today’s world, Odeyemi stated.
She commended Lagos State for its strides in infrastructure and governance, underscoring the importance of strategic partnerships to optimize connectivity within Lagos and nationwide.
Governor Sanwo-Olu challenged NIPOST to rethink its approach and embrace technology as a transformative tool for business facilitation.
“For NIPOST to remain relevant, you must challenge the status quo, revamp your services, and adopt innovative strategies that address today’s needs and anticipate future demands,” the governor advised.
He also pledged Lagos state’s support in upgrading NIPOST’s infrastructure to improve service delivery and create an enabling environment for seamless e-commerce operations.
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