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E-Financial

Signal Alliance Fetes Customers

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Mr. Collins Onuegbu, Group Managing Director, Signal Alliance Limited
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ignal Alliance, a frontline systems integration company in Nigeria, has rounded up the company’s first Customer Week. The week-long customer recognition and reward activity, which is an initiative aimed at identifying with and rewarding the customers of the company, included management visits to client’s sites and a gala dinner.

The exercise brought together representatives from about 20 corporate customers of Signal Alliance.

Collins Onuegbu, Chief Executive of Signal Alliance reiterated the commitment of the company in providing world-class solutions and systems. “Even though we pride ourselves as IT solutions experts of repute, we are aware that if you (customers) did not give us the opportunity to prove it, no one would have recognized our expertise.”

A cross-section of the customers, satisfied with the quality of service and customer relationship of the IT specialist firm, used the opportunity to request the organization to expand its products chain to cover other challenging areas of the business.

The customers, who are drawn from various sectors of the economy, expressed their attraction to the company’s speed of response and professionalism, saying that the company should replicate its quality service and strong customer relations in emerging areas of the IT industry.

Jide Ogunbanjo head regional operations, Lagos and South West for Galaxy Backbone Plc stated that as a customer, his company has enjoyed good relationship with Signal Alliance. “I would say they should keep up the good work; there is always room for improvement. I have seen their capability in many areas and i think they should just continue to be the company we have known them to be. Consistency is very important in this industry,” said Ogunbanjo.

Okey Njemanze, head, IT operations, Enterprise Bank Limited, said: “Having related with Signal Alliance, I can say without mincing words that they are proactive; before you think about it, Signal Alliance is ready there.”

He however tasked Signal Alliance to continuously spread their business focus. “They are good at it right now, and if they can put in the same effort and the same experience we’ve always known them for, and the same relationship to other parts of IT, they will still excel and you know everybody is looking for those who can help build their business.”

Njemanze explained that their business, being a service business, depends a lot on technology to render services to customers. “Those who are banking with us want a 24/7 access and if you see someone who will help you to ensure that service is on for 24/7, you will always want to have a relationship with them. So if they tell me today that they are moving to another area and I know they will excel there, I’ll follow them,” Njenanze enthused.

Onuegbu, noted that the most important thing for the company is to understand the mandate of its customers. “Every business has their mandate or what they want to achieve. So long as we align with them and help them achieve that, it will always be in business.”

Signal Alliance, which is a multi-award winning IT solutions provider for the financial, manufacturing and public sectors of the economy, has been around for more than a decade.        

 


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E-Financial

Smartcash PSB Launches Access to Instant Motor Insurance via Leadway Assurance

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In continuation of its mission to make financial services simpler, faster, and more accessible, SmartCash Payment Service Bank, a subsidiary of Airtel Nigeria, has announced a strategic partnership with Leadway Assurance to offer Smartcash users an effortless access to Leadway’s mobile-friendly motor insurance service.

Starting from ₦15,000, this new offering provides a convenient and affordable way for motorists to stay protected and compliant with national insurance requirements. With this collaboration, new and existing Smartcash customers can now acquire or renew two types of Leadway Assurance motor insurance: the Third-Party Insurance and AutoBase Comprehensive Insurance, directly on the Smartcash app or by dialling *939#.

While the third-party motor insurance plan offers the legally required minimum cover, protecting motorists from liability for damages or injuries caused to others, the AutoBase Comprehensive Insurance plan extends that protection to cover the user’s own vehicle in the event of accidents.

Commenting on this partnership, Chief Executive Officer, Smartcash PSB, Tunde Kuponiyi highlighted the importance of the collaboration in driving convenient and inclusive insurance access for Nigerians.

“At Smartcash, our goal has always been to bring inclusive financial solutions closer to everyday Nigerians. By partnering with Leadway Assurance, we’re making it easier for motorists to insure their vehicles without stress or delays. It’s insurance that moves at your speed,” he said.

He also noted that Smartcash users can complete the entire purchase process in under three minutes, from plan selection to payment with no physical paperwork or documentation required. Customers receive instant confirmation and their digital policy documents via email, making insurance more accessible than ever.

Also speaking on the partnership, Kike Fischer, Director, Sales, Retail and Partnership, Leadway Assurance, added: “At Leadway, innovation and exceptional service are at the core of our mission to deepen insurance penetration and inclusion.

“This collaboration with SmartCash enables us to deliver real-time protection to more Nigerians via a trusted, everyday platform. It marks a bold step in transforming how insurance is accessed and experienced across the country.”

The insurance integrated service is also fully inclusive, as it works across all types of mobile phones. Users without smartphones or internet access can access the same features via USSD, ensuring nationwide reach, especially in rural and underserved areas.

This partnership reinforces Smartcash’s commitment to delivering digital-first financial services that meet the real-world needs of Nigerians. By simplifying access to essential products like motor insurance, Smartcash continues to empower users with tools that protect, support, and uplift their daily lives.

 


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E-Financial

Fidelity Bank Refutes ₦5 Billion Bail Payment Claim, Labels Report “False”

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Fidelity Bank has dismissed allegations that its Managing Director, Nneka Onyeali-Ikpe, paid ₦5 billion to evade police detention amid an ongoing fraud investigation.

The bank described the report, published by Sahara Reporters, as “malicious” and aimed at misleading the public.

The controversy arose from a recorded conversation in which Onyeali-Ikpe allegedly referenced ₦5 billion in connection with her bail.

However, Fidelity Bank clarified that the amount referenced was a bail bond signed on self-recognizance—not a direct payment to the police.

Authorities later withdrew fraud charges against Onyeali-Ikpe, with the Attorney General of the Federation citing justice, fairness, and lack of evidence implicating her in the matter.

Fidelity Bank emphasized its commitment to strong corporate governance and adherence to ethical standards.


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E-Financial

CBN Suspends Dividend, Bonus Payments for Banks under Forbearance

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Central Bank of Nigeria (CBN) has suspended dividend payments to shareholders and bonuses to directors and senior management staff of banks currently benefiting from regulatory forbearance.

CBN Suspends Dividend, Bonus Payments for Banks under Forbearance

Forbearance refers to the temporary reduction or postponement of payments, such as for loans or mortgages, usually introduced to give temporary relief to individuals, and corporations, including financial institutions encumbered by financial straits.

The directive was contained in a circular dated June 13, signed by Olubukola Akinwunmi, director of Banking Supervision, CBN.

According to the CBN, the move is part of efforts to strengthen capital buffers, enhance balance sheet resilience and promote prudent internal capital retention within the banking sector during what it described as a transitional period.

The regulatory forbearance arrangement, which allows banks some relief in meeting credit exposure and Single Obligor Limit (SOL) requirements, is currently being reviewed by the central bank in terms of capital positions and provisioning adequacy.

As part of this review, the CBN directed affected banks to suspend dividend payments, defer bonuses, and refrain from making investments in foreign subsidiaries or launching new offshore ventures.

“This temporary suspension is until such a time as the regulatory forbearance is fully exited and the banks’ capital adequacy and provisioning levels are independently verified to be fully compliant with prevailing standards,” the CBN said.

The bank added that the measure is to ensure that internal resources are retained to meet existing and future obligations and support “the orderly restoration of sound prudential positions.”

The CBN also said it will continue to monitor developments and engage with institutions as necessary.

The move comes amid efforts to tighten supervision across the financial system following recent banking sector reforms and recapitalisation directives.

 


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