E-Business
Signal Alliance Introduces CRM Solutions for Power Sector
In a bid to enhance the experience of customers in the power sector in Nigeria, Signal Alliance, one of the leading systems Integration companies in the country has introduced two Customer Relationship Management (CRM) CRM solutions for Power Sector: Microsoft Dynamics and SAP CRM.
The solutions, which have been specially recommended for the players in the reformed sector as the best CRM solutions for Power Sector in Nigeria, are meant to help the GENCOs and DISCOs, improve on their customer relationship and at the same time ensure positive bottom-line.
In a white paper presented by Signal Alliance, the company streamlined the challenges in the present-day power sector under the new private owners and how the solutions have been designed to help the sector surmount the challenges of satisfying their customers, while making profit through seamless productivity.
According to the white paper, “the need to create the right relationship between the electricity providers and their customers and the need for the power infrastructure owners to deliver quality service formed the basis of the CRM solutions”.
As explained in the white paper, Microsoft Dynamics, an integrated Software Solution that will simplify complex management of electricity through; managing power usage intelligently, delivering power and analysis based on Customer demands, improve asset utilization, increase power availability, while the SAP CRM is meant for the Utilities Industry to help the companies retain customers loyalty. Reference was made to situations where there is power outage and nobody explains anything to anybody because of the communication breach.
Also a case where a power transformer blows up and it will takes days before it is attended to were attributed to the lack of proper relationship structure between the owners and the direct users, justifying the need for specific CRM solutions for Power Sector.
According to Mr. Maro Ologe, Signal Alliance head, MS Dynamics, “We have broadly explored the Customer Relationship Management (CRM) practices in the electricity distribution sector in Nigeria, identified some of the existing challenges and came up with how they can be improved with the use of CRM solutions for Power Sector and gain better service design”.
The white paper also shed light on the history of the power sector from inception, the challenges and added that these solutions draw strength from state of the sector, and give a better understanding of the key actors and their roles, giving a few specific recommendations that are outlined using the short, medium and long-term lenses.
To move from the identification of challenges and potential solutions to implementation of some of the recommendations on the ground, a series of concerted efforts are required by a number of key stakeholder groups,
With the CRM solutions for Power Sector – Microsoft Dynamics and the SAP CRM – the power sector would be able to achieve A new way of thinking: a change in paradigm, change in the messages sent and received and Change in the overall culture.
The competencies required for an effective CRM process according to the publication would be: Reliability, Responsiveness, Accessibility, safety, Courtesy, Consideration, Communication, Recognizing the customer and competence on the part the providers.
The CRM solutions for Power Sector tends to provide answers to the numerous questions on the minds of the customers, which can be put in perspective through the provision of a 24 hours dedicated call centres, a stakeholders interactive platforms, offering online services, such as downloading of necessary forms, usage and payment history information, options for online application and bill payment, load shedding forecasting, maintenance notification platforms.
Nigeria Data Protection Commission (NDPC) has signed a Memorandum of Understanding with Mastercard to enhance data protection in Nigeria.
Dr. Vincent Olatunji, commissioner, NDPC and Derek Ho,deputy chief privacy officer, Mastercard
The agreement was sealed during a workshop where 150 Data Protection Officers (DPOs) were trained on Data Protection Impact Assessments (DPIAs).
Dr. Vincent Olatunji, commissioner, NDPC, said the event kicks off activities for the 8th NADPA conference, highlighting government efforts to train more certified DPOs.
Olatunji also disclosed the Federal Government’s commitment to increasing the number of certified DPOs with the required skills to manage data protection.
He noted that Nigeria’s digital-savvy youth are key to driving this agenda.
“Human capital is really key to us, and the ecosystem we are regulating is very special. It is still new, still emerging, and we need all we can to build the capacity of officers.
“We want to build the capacity of our people so we can be able to deliver on our mandate and fully deepen privacy in Nigeria.
“We are targeting to build the capacity of 250,000 DPOs annually, and we are working with partners like Mastercard to achieve that,” he said.
Derek Ho,deputy chief privacy officer, Mastercard, also stressed the need for collaboration to build trust in the digital economy and urged participants to embrace training as data protection keeps evolving.
Central Securities Clearing System PLC (CSCS) has announced the launch of *7270#, its Unstructured Supplementary Service Data (USSD) code service, set to go live on May 8th, 2025.
The USSD code service is an innovative solution designed to enhance the ease and accessibility of investment services for all users.
Also, this service leverages the network capabilities of MTN Nigeria to bring unparalleled convenience to investors.
Driven by a relentless commitment to innovation, CSCS aims to revolutionize information access within the Nigerian capital market through this USSD code service.
As the Central Securities Depository (CSD), CSCS focuses on enhancing investor experiences and providing deeper market insights with unparalleled convenience.
The CSCS USSD code service offers seamless access to essential market information directly from mobile phones, eliminating the need for internet connectivity or specialized trading platforms.
Investors can now effortlessly retrieve Clearing House Number (CHN), check Direct Cash Settlement (DCS) status, view stock positions, account balances, and account status confirmations.
Haruna Jalo-Waziri, managing director/chief executive officer of CSCS, said ” We are excited to launch the *7270# USSD code service, a significant step in leveraging mobile technology to democratize access to account and portfolio information.
“This service empowers every investor, regardless of their location or resources, to stay informed about their investments. At CSCS, we believe that financial inclusivity is key to driving economic growth.
“Our partnership with MTN Nigeria on this project represents a significant leap toward a more inclusive financial landscape, leveraging the spread of the MTN network.
“This collaboration enhances the investing experience, reinforcing our shared commitment to empowering individuals with the tools they need to manage their financial futures effectively.” he added.
The CSCS USSD code service will initially be available to MTN users only. However, CSCS plans to expand this service to other networks soon.
This innovative service offers investors streamlined and secure access to critical market information at their fingertips.
Aisha Umar Mumuni, chief digital officer of MTN Nigeria, said, “This collaboration with CSCS on the *7270# USSD service underscores MTN’s commitment to harnessing the power of mobile technology to simplify complex processes for our users.
“By making critical investment information available at the touch of a button, we are helping to democratize access to the capital markets and, in the process, enhance investor engagement and market transparency,” she said.
CSCS continues to lead the way in technological advancements, reinforcing its position as a pivotal player in the Nigerian capital market ecosystem.
This initiative underscores our dedication to enhancing market efficiency and empowering investors with the tools they need for informed decision-making.
The need to maximise local digital assets, amid dwindling Oil revenues and a struggling economy, has been reiterated by the Chief Executive Officer of Quomodo Systems Africa, Oluwole Asalu, who maintained this measure remains the path to prosperity.
Asalu, while addressing the press in Lagos, recently asserted that global shift towards digital economies, presents a pivotal opportunity for Nigeria at this time to mobilise sufficient resources towards effective governance.
He emphasised harnessing the burgeoning local digital economy to expedite national diversification goals, while break away from overdependence on oil output.
Asalu, boasted further that Nigeria’s tech-savvy, youthful population and increasing recognition from global tech giants already position its digital sector as a driver of inclusive growth and job creation.
“Nigeria’s overreliance on oil is no longer tenable. As global markets shift towards renewable energy, the urgency to diversify has never been greater. Technology stands out as the most promising avenue, not merely as a sector, but as an enabler of growth across all facets of the economy,” he explained.
According to him, Nigeria’s tech talent remains the new oil, a renewable resource with the potential for significant returns, if strategically harnessed.
Like India’s successes in information technology services, Asalu want Nigeria to tap into lucrative outsourcing industry to draw foreign investment.
“Foreign investment in Nigeria’s tech sector is rising. Programmes like Digital Explorers have led European firms such as Telesoft to establish operations in Nigeria. Tech giants like Microsoft and Facebook have followed suit, injecting capital and creating jobs,” he stated.
He again pointed to the emergence of three unicorns within Nigeria’s tech ecosystem as a breakthrough and sign of maturity.
“Nigeria’s tech ecosystem is already showing signs of maturity, with three unicorns emerging from its soil. These success stories, powered by local innovation, underscore the viability of a home-grown, world-class tech sector,” he affirmed.
He however emphasized urgent need to close existing gap in skills and infrastructure, in addition to embracing governance and collaboration to fully harness digital potential cum future.
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