E-Financial
Skye Bank Interacts with Customers Through “Open House”
Skye Bank Plc has initiated an interactive forum tagged “Open House” to introduce e-banking services to its customers. The first round of forum was held at four different branch locations of the bank in Lagos. The forum created an avenue for customers of the bank to express their concerns and a desire to know more about e-payments, internet banking, mobile banking and the many other ways an ATM card can be used for transactions. According to Ope Wemi-Jones, Customer Experience Manager of Skye Bank, the “Open House” was designed to bring the cash – lite experience closer to customers at the branches. Apart from educating them, it gives room for practical engagement with them. It is also a good feedback channel. We learnt what the customers want and how they want it. This will help us to implement new ways of offering better service”. At the “Open House” sessions held in Lagos at the four locations over 1,000 customers attended, and the consensus was that they benefited greatly as the bank did a good job of explaining most of the processes, equipment and anti-fraud measures involved in the use of non-cash payment facilities. These include pass words, ATM pin numbers, how to use POS machines, debit cards, internet banking, among others. The bank also demonstrated the facilities it has put in place to assist customers to use e-payment options at the bank. The management of Skye Bank says that it is committed to helping the majority of its customers to better understand how e-banking works and for them to actually enjoy the convenience and security of using this modern means of banking by holding more “Open House” sessions nation-wide. Open House sessions are open to both customers of Skye bank and other banks who wish to learn more about e-banking services.
E-Financial
CBN Launches New Website Today
Central Bank of Nigeria (CBN) will today launch its newly redesigned website, www.cbn.gov.ng.
Mrs Hakama Sidi Ali, acting director, Corporate Communications, CBN, , made this known in a statement on Sunday in Lagos.
“We are pleased to announce the launch of our newly redesigned website (www.cbn.gov.ng), which will be operational on Monday, December 2, 2024.
“The redesigned website introduces a variety of new content, which encompasses a broader spectrum of information regarding the bank’s mandate.
“Additionally, the website is responsive to mobile devices, facilitating navigation across various web browsers and devices.
“The bank is grateful for the feedback provided by the public, which served as a valuable guide for our redesign endeavours,” she said.
Sidi Ali said the CBN was committed to developing and enhancing the website to facilitate communication.
“Please follow our different social media channels linked on the website’s home page for more updates,” she said.
E-Financial
CBN to Penalize Banks for Failing to Address ATM Cash Shortages
Central Bank of Nigeria (CBN) has warned that it will impose severe penalties on banks failing to address the ongoing cash scarcity at automated teller machines (ATMs).
Olayemi Cardoso, the CBN governor, issued the warning during the annual Bankers’ Dinner hosted by the Chartered Institute of Bankers of Nigeria (CIBN) on Friday.
The cash crunch has drawn public attention, with some Nigerians taking to X on November 13 to express frustrations over empty ATMs and reliance on point-of-sale (POS) operators. Two days later, the CBN directed banks to prioritise ATM cash disbursements and cautioned that penalties would be imposed on those enabling currency hawking.
“We also recognise the ongoing challenges with cash availability at ATMs, which disproportionately affect ordinary Nigerians,” Cardoso said. “To address this, we are conducting spot checks across deposit money banks, and we will impose penalties on underperforming institutions.”
The CBN governor announced measures to empower customers, starting December 1, 2024. “Customers are encouraged to report any difficulties with withdrawing cash from bank branches or ATMs directly to the CBN through designated phone numbers and email addresses for their respective states.
Guidelines will be distributed widely to raise public awareness. We will also urge full regulatory compliance by all stakeholders, including mobile money operators and POS agents, to promote digital transaction channels and improve service delivery.”
Cardoso reiterated that financial institutions engaging in malpractices or sabotage would face severe consequences.
“The CBN will continue to maintain a robust cash offering to meet the country’s needs, particularly during high-demand periods such as the festive season and year-end.”
On foreign exchange (FX) matters, Cardoso highlighted Nigeria’s missed opportunity for N6.2 trillion in potential revenue due to a less flexible FX regime.
“These funds could have significantly contributed to critical investments in education, healthcare, and infrastructure development,” he said.
The governor added that the apex bank is committed to rebuilding Nigeria’s economic resilience through targeted reforms. These include prioritising domestic refining capacity, promoting non-oil exports, and advancing technological innovations in the financial sector.
E-Financial
CBN Governor Urges Nigerians to Stay and Rebuild Amid Economic Reforms
Mr. Olayemi Cardoso, Governor of the Central Bank of Nigeria (CBN) has urged Nigerians to reconsider leaving the country, popularly referred to as “Japa.”
He assured that the CBN is working toward creating an economy where everyone and every business can thrive.
Cardoso made this appeal in his keynote address at the 59th annual Bankers Dinner organized by the Chartered Institute of Bankers of Nigeria (CIBN) in Lagos.
“It is not a good idea to Japa at this stage,” he said, providing two key reasons for his stance. “One, those who may decide they are going to do that, they will sell and get rid of their assets. You’ll be doing it for cheap. Predators, who are outside looking for bargains, will come and take it and pocket it, put it in their pocket and wait for the turnaround and sell it away.”
Cardoso emphasized the importance of collective effort in rebuilding Nigeria. “Number two, you want to be part of the solution. You want to be part of the solution, and this is time that we need all hands on them. There are opportunities in the market today, which I must say, from my experience over the past year and also for the past six months, a lot of interest from the outside in what is going on in Nigeria.”
He pointed out that international investors see potential in the Nigerian market and urged citizens to take advantage of these opportunities. “In taking positions in certain assets, they see the opportunity, and we, who are here, should be part of the solution for the better things which will come.”
Acknowledging the hardship brought on by current economic reforms, Cardoso stressed that these measures are designed to address today’s challenges while securing a brighter future. “We are building an economy where every individual, every business, and every community can thrive,” he said.
He further highlighted the importance of collaboration in achieving this vision. “This vision will not be achieved by one institution alone. It requires all of us — banks, regulators, businesses, and citizens — to work together with steadfast resolve.”
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