Skye Bank Interacts with Customers Through “Open House”

Skye Bank Plc has initiated an interactive forum tagged “Open House” to introduce e-banking services to its customers. The first round of forum was held at four different branch locations of the bank in Lagos. The forum created an avenue for customers of the bank to express their concerns and a desire to know more about e-payments, internet banking, mobile banking and the many other ways an ATM card can be used for transactions. According to Ope Wemi-Jones, Customer Experience Manager of Skye Bank, the “Open House” was designed to bring the cash – lite experience closer to customers at the branches. Apart from educating them, it gives room for practical engagement with them. It is also a good feedback channel. We learnt what the customers want and how they want it. This will help us to implement new ways of offering better service”. At the “Open House” sessions held in Lagos at the four locations over 1,000 customers attended, and the consensus was that they benefited greatly as the bank did a good job of explaining most of the processes, equipment and anti-fraud measures involved in the use of non-cash payment facilities. These include pass words, ATM pin numbers, how to use POS machines, debit cards, internet banking, among others. The bank also demonstrated the facilities it has put in place to assist customers to use e-payment options at the bank. The management of Skye Bank says that it is committed to helping the majority of its customers to better understand how e-banking works and for them to actually enjoy the convenience and security of using this modern means of banking by holding more “Open House” sessions nation-wide. Open House sessions are open to both customers of Skye bank and other banks who wish to learn more about e-banking services.