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Social Pressure Impact on Quality of Service Delivery

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Unstable power supply remains the major challenge on improving service delivery.  In spite of the fact that prize of diesel has stabilized since last year the burden is now on transporting it to base stations. Today, the road networks we have in the country is worst than it was few years ago, operators need to move diesel by road.

 

 This means that if an operator orders for diesel in Abuja, he will have to move it to farest part of the North by road. Same in West, for instance, if diesel is ordered in Lagos it has to moved to some parts of Ogun state or even Oyo by road.

 

For instance, Lagos to Ibadan is a journey of about one hour ten minutes when the road is good, but today one spends about three hours on the same road.  Operators are not operating outside the social framework of Nigeria.  The fact remains that those issues operators are faced with, two years ago has gone worst by the day, it is convenient to come out and say ‘we blame operators for every thing, ‘because operators have the least voice. 

 

More so, infrastructure that operators have built is now being attacked by contractors of government.  When Lekki/ Epe expressway were been constructed, many fibre cable were excavated at operators cost. This situation is still going on in many states as at today. Those are infrastructure that were built some three years ago not ten or fifteen years ago.  The rebuilding of these infrastructure is to be bowed by operators without recourse to the owners.  Dualisation, expansion and rehabilitation of roads is going on across on the country, operators have laid optic fibre  to improve network back bone across the country, those infrastructure are suffering major attack due to road works by contractors of government, without regard to valid ‘right of way’ for which operators paid several millions of naira to government.

 

The painful aspect of it is that there is no notice that there will be road works; all of a sudden network goes down, visit to site or location of failure, government contractors on site.  This result to starting the journey of recoil you don’t know many points of failure.  Because they are government contractors, operators can’t do anything, government has the power, and operators can only count their losses.  It is the consumer that suffers at the end of the day.

 

Telecom doesn’t work in the air, it works with physical infrastructure and you must lay the infrastructure for it to work.  If government refuses to allow operators lay infrastructure or make it difficult for them through high ‘right of way’ approval, one wonders how service quality won’t be poor.  It is ‘Ok’ for government to say service quality is very poor and can sanction operators from now till tomorrow; if those fundamentals are not addressed we cannot improve service quality.

 

In recent times, base station masts owned by telecommunication companies have come under public focus largely due to the activities of the National Environmental Standards and Regulations Enforcement Agency (Nesrea).

 

The agency has shut down many base stations in certain areas of the country based on alleged violation of environmental laws and regulations by the companies. The agency reportedly mandated telecom companies to submit Environmental Impact Assessment (EIA) reports of where their masts are located and because there had been alleged default, some base stations were therefore shut down.

 

Thus, the onslaught on telecoms mast by the agency strikes somewhat of a populist chord with the citizenry. But not everything that is popular is necessarily right or even legal. Other considerations must be taken into account in the overall interest of the people. This allows for a holistic problem-solving approach for which government, as the final arbiter of our social existence, is imbued with.

 

While government must ensure compliance with environmental standards and regulations, the same government is also saddled with the responsibility of ensuring that telecom companies offer services in an efficient and qualitative manner to guarantee value for money spent by consumers.

 

There is no gainsaying the fact that base station masts are an integral infrastructure in the deployment of telecoms service. Thus, the quality of service offered by the companies is invariably linked to the existence/maintenance of the masts. In other words, the issue of getting value for money is seriously jeopardized when telecom masts are often shut down or vandalized.

 

More so, when people talk about congestion, they are in different ways. The engineering is not something one can explain to one who does not have the background. Today, no network operator is working without the right ‘headroom’- this is the tolerance you have to coup with when there is upsurge in subscriber demand or capacity demand. Operators work with suitable ‘headroom’ what happens is that the demand for services sometimes prove wrong of the entire world known theories on projections for ‘headroom’ and others.

 

Mr. Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria (Alton), explained that the industry is embracing co-sharing of infrastructure. “Alton has championed the issue of co-sharing and we are glad that our members have embraced it to a very large extent. Presently, we have a number of roads where fibre infrastructure is being co-shared. Our concern is not that one operator will not allow the other to co-share infrastructure, but when you co-share and there is damage to that common infrastructure the impact is more”.

 

“We agree with the idea of co-sharing, we are supporting it, and encouraging our members to embrace it. After the infrastructure is co-shared, how to collectively protect the co-shared infrastructure that those brought together will not have colossal damage is an important issue”.

 

He noted that part of responsibilities of government is to provide enabling environment and to protect operators in the environment. He cited instance of Central Lagos area, where as an operator lands a diesel truck, he will have to pay for landing, when he discharges he will be forced to pay for discharging the truck. “When you are taking away the truck from site you have to as well pay for taking away the truck from the site. It is called dispatch money; otherwise you don’t come next time.

 

This happens in many other local governments in the country. All these are on the neck of service providers and should be addressed for quality of service to improve.

 

 

 

 

 


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Afreximbank and Ecobank Join Forces to Boost Trade and Compliance Across Africa

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African Export-Import Bank and Ecobank Group have embarked on a collaboration aimed at simplifying trade and compliance for businesses in Africa by integrating Ecobank’s Single Market Trade Hub and Afreximbank’s MANSA Digital Repository Platform.

With the collaboration, African businesses will benefit from seamless shared services across the two platforms, with users of the Single Market Trade Hub able to easily leverage MANSA’s comprehensive database for efficient know-thy-customer (KYC) and customer due diligence (CDD) checks while MANSA platform users would, in turn, be able to directly connect to the Single Market Trade Hub to explore trade opportunities to expand their businesses across Africa.

The Ecobank Single Market Trade Hub connects registered businesses across Africa on a single platform, helping them benefit from opportunities in the unified market of 1.4 billion people created by the African Continental Free Trade Agreement (AfCFTA).

It serves as a one-stop repository for the AfCFTA by providing small and medium-scale enterprises (SMEs) and corporates with insights about the agreement while its online match-making feature enables importers and exporters to upload their profiles and showcase goods and services they offer, or wish to source, with the aim of finding partners within Africa.

Once a match is found, connections are made via the platform and the transaction can be concluded leveraging on Ecobank’s trade and payment solutions in 35 African markets.

The MANSA Digital Repository Platform, or MANSA, is a one-stop-shop for due diligence matters on all African entities. As a centralised digital repository, MANSA seeks to eliminate information asymmetry and to increase intra-African trade and trade with the rest of the world.

It drives and promotes good governance culture among African SMEs and creates visibility for their businesses while also supporting African entities to expand, diversify and add value to their export products at both the local and international levels. Entities onboarded unto MANSA are allotted an Africa Entity Identifier (AEI) code which enables them to leverage other Afreximbank products and initiatives.

MANSA is also a key digital solution at the Africa Trade Gateway (ATG) marketplace which houses a suite of digital platforms designed as a single window to enable Afreximbank better deliver on its mandate, providing critical services to support and promote intra-African trade and the implementation of the AfCFTA. The platform enables African entities to accelerate their business activities at the ATG marketplace by working with verified information on trusted counterparties.

The new collaboration is, therefore, enabling Ecobank and Afreximbank to provide a central solution to the key challenge of KYC compliance and access to business across 35 countries in Africa. The improved interoperability is expected to further streamline cross-border trade and compliance in Africa, fostering greater financial and economic integration on the continent.

Afreximbank is a pan-African multilateral financial institution established to finance and promote intra- and extra-African trade.

Ecobank Group is a leading private pan-African banking group with unrivalled African expertise.


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Leadway Assurance Pledges Transformative Role to SMEs

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Leadway Assurance said it has chosen to go beyond risk underwriting to play the role of transformative partner for Small and Medium Enterprises (SMEs) in the country.

The underwriting firm played this role by empowering SMEs with practical strategies on how to navigate risks inherent in Yuletide season.

Leadway recently organized a webinar session for SMEs titled, “Driving Increased Sales During the Festive Season.”

Speaking on the reason for the session, the underwriting firm said it realized that as momentum into the 2024 festive season continued, businesses, especially small and medium enterprises (SMEs), face paradoxical realities of increased sales opportunities and consequent cocktails of business risks.

It said recognising the fact that with consumer spending and holiday making increasing businesses for SMEs, there were the possibilities of risk from these spikes in commercial activities such as – theft, accidents, burglaries, fire outbreaks, frauds, and system failures.

Against this backdrop Leadway said it has reaffirmed its position as a transformative partner to SMEs by empowering businesses with practical strategies for navigating the complexities of the season.

“This aligns with the brand’s mission to deliver robust risk management and business solutions to bolster economic growth, Head of the Retail Division at Leadway, Umashime Oguzor-Doghro said.

As connected to insurance, Oguzor-Doghro said: “Insurance was often seen as a reactive tool, but at Leadway, we position it as a strategic asset. With our competitive risk management solutions—spanning property, transit, and employee coverage, we enable businesses to operate with confidence, knowing they are protected from the unforeseen.

What sets us apart is our free advisory service, which ensures businesses are fully equipped before they even take up our insurance products.” he added.

In addition to risk management, Oguzor- Doghro said the webinar championed collaboration as a catalyst for success, adding that Leadway’s partnerships with event managers and SME stakeholders aim to ensure seamless operations during the festive season, reinforcing the company’s role as more than just an insurer but a reliable business ally.


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Mastercard, MTN, and Arifu Launch Digital Skills Program for African Small Businesses

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Mastercard Center for Inclusive Growth, MTN Group Fintech and Arifu have partnered to support about one million small businesses in Cote’ D’Ivoire and Uganda, to digitize their operations, increase the use of digital financial services and access digital marketplaces through the MoMo Coach chatbot.

This program, part of the Center’s global Mastercard Strive initiative, aims to enhance the resilience and growth of small businesses by providing essential digital skills. It is one of the ways Mastercard Strive has disseminated chatbot-ready business building content for small businesses in the region, which is currently also available in Kenya and Nigeria.

Small businesses in sub-Saharan Africa, especially those impacted by the pandemic, have faced significant barriers in adopting digital tools. As of December 2022, only 27.65% of businesses in sub-Saharan Africa had adopted digital tools to enhance their efficiency, showing a slight improvement from 19.44% in August 2020. A lack of relevant skills continues to limit their growth and access to essential financial services. MoMo Coach addresses these gaps by providing free, accessible upskilling content via popular messaging platforms.

Supported by the Mastercard Center for Inclusive Growth and delivered by Caribou Digital, this program equips small businesses with digital skills, enabling them to adopt digital tools, access capital, and engage more effectively in digital marketplaces. The program aligns with Mastercard Strive’s broader goal of reaching 18 million small businesses around the world to go digital, get capital, and access networks and know-how.

“Small businesses are vital to Africa’s growth and create opportunities for a more resilient and inclusive regional economy. We are delighted to catalyze a partnership between MTN Group Fintech and Arifu to equip almost one million small business owners with the digital skills and knowledge essential for thriving in an increasingly digital economy, setting them up for success.” said Subhashini Chandran, Senior Vice President of Social Impact for Asia Pacific, Europe, Middle East and Africa

The MoMo Coach solution, powered by Arifu’s Grasp Platform, uses mobile messaging to deliver micro-learning experiences. It is accessible across multiple channels, including WhatsApp, Telegram, Facebook Messenger, SMS and MoMo. This gives small business owners and entrepreneurs flexibility in accessing practical, actionable tips to unlock growth opportunities in the digital economy.

Serigne Dioum, CEO of MTN Group Fintech, further adds: “Empowering small businesses with digital skills is key to driving inclusive growth in Africa. Through MoMo Coach, we are unlocking opportunities for entrepreneurs to thrive in the digital economy, strengthening communities, and shaping the future of business across the continent.”

The program has been rolled out in Côte d’Ivoire and Uganda, reaching over 930,000 MTN customers, merchants, and agents, with more than 75,000 small business owners accessing free digital courses and over 45,000 actively engaging with MoMo Coach. Courses offered include “How to Start Your Business,” “Money Management,” and “Grow and Secure Your Business.” These courses are based on insights derived from MoMo merchants and agents, and they address key challenges like affordability and access to relevant business knowledge—enabling small business owners to navigate the digital landscape.

Aminata, a 31-year-old business owner from Gôh-Djiboua, Côte d’Ivoire, is one of the many beneficiaries of MoMo Coach. Selling shoes and clothing since 2022, she says: “There’s a lot of competition, but MoMo Coach helps me sell better. Before, I used all my profits to buy new stock, which left me using my capital for expenses. Now, I split my profits: one part for business growth, another for expenses, and some savings for other projects.” She has also started using WhatsApp to increase her sales, noting: “My income has increased. When I post my goods, I sell more.”


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