Software solution provider, SoftWorks Limited has deployed the revolutionary automated self monitoring Automated Teller Machines in the country’s financial market with the latest version of Wincor Nixdorf’s Pro-View software solution which enhanced service management functions.
Pro-View software solution provides self monitoring capability of an ATM’s status to a central unit and controls the initiation, execution and documentation of the service processes required.
According to Ini Akpan, managing director, Softworks, this new innovation in the machine life of the self-service systems (ATM’s) increases its control function and forms part of an automated SMS and E-mail process thus making it possible for it to fulfil its service level agreements (SLAs). He also stated that the Pro-View software solution enhances the availability of customer systems and ensures a rapid return to full operation whenever faults are detected.
Obende Bamidele, head of e-Payments Solutions, SoftWorks, stated the benefit of the new version, as a multi-stage escalation process that helps guarantee the correct fulfilment of SLAs. As soon as a fault report is received by Pro-View software solution, the system generates an e-mail and SMS, which is immediately passed to service personnel. If the recipient fails to respond, within a designated time frame, the ticket is automatically forwarded to the next level. If the fault is not rectified within the maximum downtime stipulated by the client, the SMS/E-mail can then be given priority status.
SoftWorks has implemented this new innovation in some of Nigeria’s leading financial institutions, and it’s already in operation in a number of Nigerian banks. Statements from those financial house’s said that they implemented this innovation and upgrade of their ATM’s to deliver error free service to its esteemed client’s as it prides it’s self with the latest technology in service delivery.
Pro-View supports the entire process, from the initial fault warning and the process of issuing of a service’s E-mails/SMSs containing full details of the nature of the fault, through the preparation of appropriate reports.
ProView is a PC-based application that has been specifically developed by Wincor Nixdorf to meet the requirements of a range of self-service systems with a view to ensuring their maximum availability – from ATMs and transaction and information terminals to kiosk systems. This solution also allows the integration of other manufacturers’ systems. It can be implemented as part of a decentralized structure at branch or individual bank level, or as part of a centralized computer network or in an external systems management center. ProView is currently used to control around 55,000 terminals (ATMs, statement printers, stamp machines and travel ticket terminals) worldwide.
SoftWorks Limited is a subsidiary of Telnet Nigeria Limited, a leading technology-enabled business solutions provider in Nigeria. The company’s main objective is to assist her clients gain and sustain competitive advantage through the provision of innovative software based solutions.