SoftWorks Limited has developed an Automated Feedback Solution that will enable businesses manage customer experience in order to provide customers with a satisfying service.
According to Ini Akpan, managing director of SoftWorks Limited, “Providing a convenient platform for customers to rate and make comments on their service experience at the point-of-experience is vital for sustainability of any organization. Information gotten from this platform can be used to make the necessary changes that will stimulate increase in customer satisfaction and loyalty levels. This will in turn have a positive impact on their bottom line.”
Joel Igbineweka, Service Care™ product specialist said: “The Service Care™ Automated Feedback Solution was designed with unique features which enable real-time capturing of customer complaints, suggestions and survey responses. Real-time information from this feedback data is made available in statistical formats that can easily be interpreted by the business owners. It was also designed to capture the identity of customers as well as collate data from multiple point-of-experience locations.”
Service Care™ offers unique benefits as organizations that acquire it can effectively monitor and increase their customer loyalty levels, thus increasing their customer base via word of mouth referrals.
Through effective implementation of the strategic information generated from the solution, organizations will be able to reduce customer dissatisfaction and churn.
With the detailed Service Care™ customer feedback reports, staff competence and attitude gaps can be identified and corrected. More so, organizations that deploy it can better understand customer attitude and this will aid their selling efforts. The solution will provide information that will help organisations focus resources on creating the right conditions for customer satisfaction and loyalty thus reducing cost and improving process efficiency.
SoftWorks Limited is actively involving the market with this solution; such markets consist of banks, hotels, hospitals, fast food outlets, telecoms operators, SMEs, e.t.c.
SoftWorks Limited is a subsidiary of Telnet Nigeria Limited, the leading Technology Enabled Business Solutions Provider in Nigeria. SoftWorks Limited main objective is to assist her clients gain and sustain competitive advantage through the provision of innovative software based solutions.
SoftWorks Introduces Service Care™ Automated Feedback Solution
