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SON Urges e-Commerce Operators to Adhere to Standards
The Standards Organisation of Nigeria (SON) has said that there is the need for stakeholders in the e-Commerce space to adhere strictly to standards to grow the sector.
The organisation made the call when it met with the stakeholders at a forum in Lagos, tagged: “The Role of Standards and Quality Regulation in Electronic Commerce.’’
The organisation said that it had become imperative for stakeholders to provide solutions that would ensure safe and secure transactions, assurance of quality, consumer protection and boost the sector.
The Director General, SON, Mr Osita Aboloma, said that imbibing standards in e-Commerce would go a long way to facilitate trade, promote global competitiveness, economic growth and development.
He said the need to promote awareness on standards and quality regulations in the sector was to ensure a safe and secure online platforms for sales of goods and services.
It will also enhance trade within Nigeria and across borders that will ultimately increase the Gross Domestic Product (GDP) of the nation, he noted.
The SON boss, represented by the Director, Corporate Affairs, Dr Paul Angya, said e-Commerce was a business that is on the rise, hence, it was apt and crucial for the standardisation and regulation of the quality of products and services traded through the cyberspace.
According to him, the promotion of awareness on standards and quality regulation has become necessary as the drive for digitalised market increases and the pressure on the standards community mounts.
“This requires that all stakeholders reckon fully with the realities of the competitive and fast-paced global economy,’’ he said in a statement.
“Having identified that the roles played by stakeholders in this sector is key to the growth and development of the nation, the participants and this forum have been carefully selected.
“From consumers to consumer groups, telecommunications companies, banks, airlines, regulatory bodies, advertising practitioners, embassies and trade charters and online marketers and dealers are expected to chart a way forward for e-Commerce in Nigeria,” he said.
Aboloma said that with the increasing volumes of consumer complaints being received on the quality of products and services sold online, it has become necessary to have a robust regulatory framework to drive e-Commerce.
“For instance, products like mobile phones, electrical and electronic devices cannot be physically viewed and tested before purchase online, while the claims on what they can do have been found in many cases to be inaccurate or sometimes outright false.
“It is expected that decisions reached at this forum today, will foster positive change that will ensure improved customer satisfaction and consumer protection.
“That will ultimately guarantees the safety and security of online sales and marketing as well as ensure that only quality goods and services are provided for the consumers,’’ he said.
He urged the participants to take optimum advantage of the forum to discuss pertinent issues with online marketers and the regulatory bodies to attract more investors into the sector.
An official of the Consumer Protection Council (CPC), Mr Babatunde Irukera, said e-Commerce was the way of the future, noting that technology was disrupting the traditional ways of commerce and trade.
Irukera noted that as consumers were becoming more sophisticated, so also is the role of consumer protecting authorities all over the world to ensure that they were as dynamic as the sophistication of consumers.
“What we believe at CPC is that any e-Commerce platform must capture the responsibilities of providing consumers good quality for money spent.
“This is why the question of returns, refunds and warranties are very important to us.
“We are in the process of writing new regulations with respect to returns, refunds and warranties while paying rapt attention to e-Commerce with respect to that.
“We must find a way to promote e-Commerce, while at the same time, promote the interest and safety of the consumer,’’ he said.
Social impact and industry leaders have called on Global Conglomerates, African Businesses, Philanthropies and Foundations meeting in Davos to support the advancement of social progress for African women and Girls.
Speakers from the ‘Reimagining the Business Case for investing in Africa’ Goals House event (21st January 2025) World Economic Forum, Davos, Switzerland pictured together left to right: Professor Myriam Sidibe, Founder and Chief Mission Officer, Brands on a Mission; Sophie Hodder, Director and Pillar Lead, Girl Capital Africa at the Children’s Investment Fund Foundation (CIFF); The Honourable Dr. Jumoke Oduwole, Minister of Trade, Investment, and Industry of Nigeria; Paul Polman, Business Leader, climate and equalities campaigner; Nicola Galombik, Executive Director of Yellowwoods and Payal Dalal, Executive VP of Global Programs at the Mastercard Center for Inclusive Growth
Leaders who attended the two events organised by Brands on a Mission (BoaM), Children’s Investment Finance Foundation (CIFF) and Tiko – a non-profit leveraging technology to transform sexual and reproductive health – emphasised the social and economic advantages that can be won through investment in African women and girls.
BoaM Founder and Chief Mission Officer Professor Myriam Sidibe said, “as a woman and a lifelong advocate for sustainable business practices, I have witnessed the transformative power of investing in Africa’s greatest resource: its girls. They are not only the future of our continent but also the untapped potential that can drive unprecedented economic and social change.”
Investment in women and girls, who make up 50 percent of Africa’s population – makes good business sense with African women and girls driving up to 70 percent of consumer spend and acting as key decision-makers for four out of five products purchased in their households. Protecting the interests of women and girls also protects the interests of economic growth on the African continent.
According to the World Health Organisation, poor access to Sexual and Reproductive Health and Rights services and products is to blame for approximately 73 million induced abortions that take place in Africa while over one million sexually transmitted infections (STIs) are acquired every day. Almost one in three women, across their lifetime have been subjected to physical or sexual violence by an intimate partner, or sexual violence by a non-partner and almost half of all abortions are unsafe.
Professor Sidibe said, “in a rapidly evolving global landscape, businesses are increasingly challenged to find meaningful ways to align profit with purpose. Investing in African girls offers a unique opportunity to bridge this gap. By empowering young women through education, skills development, and access to critical resources, we lay the foundation for vibrant markets, resilient communities, and innovative ecosystems.”
The organisers of the two events held at the Goals House and SDG (Sustainable Development Goals) tent called for a world in which private sector investment in evidence-based, impact-first initiatives in service of African girls and young women is the norm and not the exception.
The World Economic Forum in Davos brings together government, business, and civil society to address key global and regional challenges such as responding to geopolitical shocks, the climate crisis and stimulating growth to improve living standards.
Speakers at the first event held at the Goals House included moderation by Professor Myriam Sidibe, Founder and Chief Mission Officer, Brands on a Mission with speakers including Paul Polman, Business Leader, climate and equalities campaigner; The Honourable Dr. Jumoke Oduwole, Minister of Trade, Investment, and Industry of Nigeria; Nicola Galombik, Executive Director of Yellowwoods; Payal Dalal, Executive VP of Global Programs at the Mastercard Center for Inclusive Growth; and Sophie Hodder, Director and Pillar Lead, Girl Capital Africa at the Children’s Investment Fund Foundation (CIFF).
The second event at the SDG tent included moderation by Professor Myriam Sidibe, Founder and Chief Mission Officer, Brands on a Mission and speakers including Sophie Hodder, Pillar Lead and Director, Girl Capital Africa – Children’s Investment Fund Foundation (CIFF), Ndidi Okonkwo Nwuneli, President/CEO – One Campaign, Hermann Betten, Chief Corporate Affairs & Communications Officer, Flora Food Group and Benoit Renard, Co-founder & CEO – Tiko.
The African Development Bank (AfDB), has disclosed plans to work with the Lagos Metropolitan Area Transport Authority (LAMATA), to boost the state’s transport system with the development of another rail line.
This was contained in a statement signed by, the Head, Corporate Communication, LAMATA, Mr. Kolawole Ojelabi in Lagos.
Ojelabi said that the AfDB Vice President, Private Sector Infrastructure and Industrialisation, Mr. Solomon Quaynor, gave the assurance during a visit to LAMATA.
He added that the bank was interested in partnering LAMATA to expand the capacity of the existing rail system.
“Quaynor was also in the company of the Non-Sovereign Operations and Private Sector Equity Specialist, Mr Mayowa Ayodele ahead of a visit of the technical team to assess the Purple line,” he said.
The Purple Line is a 60-kilometre railroad along the Redemption Camp in Ogun State, traversing Berger, Agege and Alimosho and terminate at Volkswagen to join the Blue Line.
“The visit follows a recent pitch for investment on 60-kilometre Lagos Rail Mass Transit (LRMT) Purple Line at the African Development Bank forum in Morocco, where the Lagos delegation was led by Governor Babajide Sanwo-Olu.
“This is to further discuss collaboration on the project and other lines outlined in the Lagos Strategic Transport Master Plan. The delegation toured the LRMT Blue Line and expressed satisfaction with the progress of the Blue Line rail system,” he said.
Socio-Economic Rights and Accountability Project (SERAP), has filed a lawsuit against the Nigerian government the 36 states over the Cybercrimes (Amendment) Act 2024.
SERAP is arguing that “the repressive use of the Cybercrimes (Amendment) Act 2024 by the government to criminalize legitimate expression violate the human rights of Nigerians, including activists, journalists, bloggers and social media users”.
In a statement on Sunday, Kolawole Oluwadare, deputy director, SERAP, explained that the suit was filed to stop the Tinubu administration and Nigeria’s 36 governors from using the Cybercrimes (Amendment) Act 2024 to criminalize legitimate expression and punish Nigerians, including social media users.
He said: “Rather than using the amended legislation to make cyberspace and its users safer, Nigerian authorities are routinely weaponizing it to curb Nigerians’ human rights and media freedom.
“The suit no: ECW/CCJ/APP/03/2025 was filed last week before the ECOWAS Court in Abuja.”
Recall that Economic Community of West African States (ECOWAS) Court had on March 25, 2022, declared Section 24 of Nigeria’s original Cybercrimes Act 2015 as “arbitrary, vague, and repressive.”
The court ordered Nigeria to repeal the provision, citing non-compliance with human rights obligations under the African Charter on Human and Peoples’ Rights and the International Covenant on Civil and Political Rights.
Although the Cybercrimes (Amendment) Act 2024 repealed Section 24, the Socio-Economic Rights and Accountability Project (SERAP) argues that the reworded provisions still infringe upon freedom of expression and information.
SERAP’s concerns center around the ambiguity of “causing a breakdown of law and order” in Section 24(1)(b), which they believe threatens peaceful and legitimate expression and leaves room for abuse.
SERAP highlighted several instances where the law was allegedly misused to target government critics, including activist Dele Farotimi, journalist Agba Jalingo, and social media user Chioma Okoli.
The organization emphasized that the amended legislation has a chilling effect on human rights and media freedom.
SERAP stressed that the amended Act contravenes international human rights law, which requires restrictions on freedom of expression to serve a legitimate purpose and be strictly proportionate.
The organization seeks a declaration that Section 24 of the Cybercrimes (Amendment) Act 2024 is unlawful and an order directing the government to repeal or amend the legislation in compliance with international standards.
However, a hearing date has not been set for the suit.
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