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Spectranet Delights Customers with New Shop in Abuja

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As part of its plan to continue to support and delight customers across the country, Spectranet 4G LTE, has opened a new experience centre in Abuja with a view to bringing fast internet connectivity closer to businesses and homes in the Federal Capital city.

Speaking at the launch of the shop, Mr. David Venn, managing director, Spectranet 4G LTE, said that the centre is designed in line with the company’s constant drive to deliver outstanding customer service at every touch point and bring numerous benefits that provide a powerful internet broadband experience.

He said that residents of Abuja and its environ can now visit the Spectranet Shop located within the Gwarinpa estate to explore the latest innovations of the brand and get a first-class customer service delivery ranging from product purchase, data subscription, enquiry and resolve  any issues.

David said its customers will get free Gigabyte for every modem purchased and rollover data of every unused data on monthly renewal.

He said that the centre has been structured to be interactive with the customers, such that when customers come in, all the equipment to resolve all their issues and keep them satisfied have been provided.

He added that the company will continue to roll out more outlets to enrich consumers’ experience even as he announced a family package as part of the company’s commitment to deepen family ties via making internet accessible and affordable for all.

Mike Ogor, head of Marketing, Spectranet said that the journey of the brand started in 2009 with a goal to be closer to the consumer hence the location of the shop in one the biggest estates in West Africa.

According to Mike, Spectranet is a family brand and we made clear and deliberate effort to establish the shop based on our desire to bond with the family. 

He further explained that the Spectranet family bundle comes with free 30 GB and one CPE (indoor) modem at N16,000 or free 5 GB with one CPE (indoor) modem at N12,000 as well as rollover of unused data to the next month.

He noted that internet is increasingly becoming an integral part of Nigerian family lives who are now empowered with multiple tools, including computers, smart phones, and internet, all of which make possible a new type of connectedness.

The chairman of the day, Yakmut Al-Hassan, director general, National Sports Commission said he became a customer of Spectranet very early in the life of the brand in Abuja and he is happy to be the guest of honour to welcome the arrival of a new shop in Gwarinpa.

Spectranet service is now available in Lagos, Ibadan and Abuja and the brand is on mission to give customers a new and affordable internet experience with fast speed.

 

 


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Telecom

Glo Felicitates Nigerians on Christmas Celebration

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Nigeria’s technology company, Globacom, has extended warm felicitations to Nigerians on the occasion of the 2024 Christmas celebrations.

In a goodwill message released in Lagos, Globacom urged Nigerians to embrace the spirit of love and kindness during the festive season, especially in the face of prevailing economic challenges.

The company emphasized the importance of practicing the teachings of Jesus Christ, particularly the virtues of obedience to God and loving one’s neighbor as well.

“Christ taught many virtues including obedience to God and loving one’s neighbour as oneself”, the company said, adding, “Now is the apt time to practise these teachings by sharing with the needy”.

Globacom also encouraged Nigerians to extend the conviviality of Christmas beyond the festive season by fostering love, peace, and harmony, as demonstrated by God through the birth of Jesus Christ.

Assuring its customers of uninterrupted services throughout the Yuletide period and beyond, Globacom urged them to take advantage of its innovative products and services to stay connected and share the memories of the season with loved ones.


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FG Gives Banks, Telcos Six-Month Deadline to Resolve N250Bn USSD Debt

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Central Bank of Nigeria (CBN) and the Nigerian Communications Commission (NCC) have ordered Deposit Money Banks and Mobile Network Operators to settle the long-standing N250bn USSD debt dispute before January 2, 2025.

FG Gives Banks, Telcos Six-Month Deadline to Resolve N250Bn USSD Debt

The CBN and NCC also directed banks to pay the pre-Application Programming Interfaces (API) debt before July 2, 2025.

They also ordered that post-API debts be settled before December 31, 2024.

The directive was issued in a joint cirular titled, “2nd Joint Circular of the Central Bank of Nigeria and the Nigerian Communications Commission on the Resolution of the USSD Debt Issue Between Deposit Money Banks and Mobile Network Operators.”

The circular dated December 20, 2024, was signed by Oladimeji Taiwo, acting director of the Payments System Management Department, CBN, and Chizua Whyte, head of Legal and Regulatory Services, NCC.

The regulators said, “In view of the foregoing, the CBN and the NCC hereby direct DMBs and MNOs as follows: 1. That 60 per cent of all pre-API invoices must be paid as full and final settlement.

“Payment plans (lump sum or installments) must be agreed upon between a concerned DMB and MNO by January 2, 2025. Installments must be based on equal monthly payments, with full payment due by July 2, 2025.

“DMBs must pay 85 per cent of all outstanding invoices issued after the implementation of APIs (i.e., February 2022) by December 31, 2024.

“Similarly, 85 per cent of future invoices must be liquidated within one month of service.”

According to the regulators, the transition to end-user billing will be activated only for DMBs and MNOs that comply with the payment conditions cobtained in the circular.

CBN and the NCC said they would provide further guidance on public enlightenment initiatives related to the transition.

The regulators also directed MNOs to implement the “10-seconds rule” for USSD invoicing.

This implies that any session lasting less than ten seconds will not be billable.

The regulators added, “Failure to comply with the terms outlined in this directive will attract necessary sanctions, ensuring that both DMBs and MNOs uphold their obligations.”


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NCC Launches Initiative to Combat Fraud, Spam Messaging

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Nigerian Communications Commission (NCC) has unveiled a draft regulatory framework aimed at addressing fraud, spam, and other challenges in the Application-to-Person messaging sector.

NCC Launches Initiative to Combat Fraud, Spam Messaging

The telecom regulator made this announcement in a statement.

The proposed framework, which was introduced during a virtual Stakeholders’ Forum, is said to be a key step towards enhancing the sector’s integrity and ensuring a fair, transparent environment for all parties involved.

The draft framework, presented by Aminu Maida, executive vice chairman, NCC, who was represented by Chizua Whyte, NCC’s acting head of legal and regulatory services, seeks to regulate the A2P messaging space.

The A2P messaging, used for notifications such as bank alerts, promotional campaigns, and government updates, has become a vital communication tool in Nigeria.

However, the sector faces significant challenges, including consumer protection concerns, fraud, and data privacy issues, as well as an unequal distribution of value within the ecosystem.

“The international A2P messaging space in Nigeria faces gaps that have led to issues such as fraud, spam, and data privacy concerns. These challenges threaten the sustainable growth of this communication tool,” the NCC said.

The proposed framework aims to address these challenges by protecting consumers, promoting fair competition, and holding service providers accountable.

“This forum marks a pivotal step towards addressing these challenges. We are here to engage with all stakeholders—operators, aggregators, businesses, service providers, and consumers—to refine the framework and ensure it meets the needs of the entire ecosystem.”

The NCC stressed the importance of inclusivity and collaboration in creating an effective regulatory environment.

 

 

 

 


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