Spectranet 4G LTE has opened two new experience centres in Lagos as part of its strategy to set up an arm’s reach service infrastructure for its valued customers.
The company said this is as a mark of its commitment to meet the demands of the growing customers in Nigeria.
The new Spectranet Experience Centres are situated strategically within the neighbourhood of Opebi on the mainland and Awolowo road, Ikoyi, on the Island.
Speaking on opening more centres against the backdrop of the prominence of digital medium based customer engagement, Ajay Awasthi, chief executive officer, Spectranet 4G LTE, said selling high speed internet modems and routers makes it critical to have a face-to-face interaction with the customers in case the devices develop any issue.
“The centres are designed to help Spectranet 4G LTE boost customer confidence in the ‘Brand Spectranet’ by ensuring proximity and service excellence.
“We surely can’t downplay the contribution of new age digital media to speedily address customer pain points. However, it is also important for service brands to have a robust omni-channel service infrastructure. This ensures effective service delivery to various segments of customers – some of them are not comfortable with digital channels. At Spectranet we are integrating engagements across all these conversation points to offer a 360 degree service access.”
The new Spectranet Experience Centres ensure a pleasant and engaged experience for the customers including a selfie corner. Ergonomically designed for efficient interactions between the Spectranet staff and subscribers, the design elements of the Experience Centres provide an uplifting experience to the customers.
Commenting on the brand’s quality of service during the opening, subscriber Chike Ameobi stated, “Spectranet is no doubt the fastest internet service provider in Nigeria. They don’t just stop at offering the best speed in terms of connectivity and value you can get for money; they are also efficient in attending to queries and resolving them swiftly.”
Considering Spectranet’s support for business growth, another subscriber, Micheal Adesoye said: “Spectranet is a premium brand that gives considerate attention to service delivery.
“I must admit that I don’t regret settling for Spectranet to position my creative business. Knowing that Spectranet is reliable gives me the sort of confidence required to deliver and set eyes on growth.”
John Falana, responding to the announcement on Facebook said “I use Spectranet and it is good.”
