Staff Management in Courier Companies

Managing director of one of the indigenous courier companies hinted recently that for courier business to be profitable that adequate monitoring is needed to see that workers are doing the right thing at the right time.
No doubt, there is usually a line structure in every organized office with some level of control resting on supervisors and managers. Every body is made to know what his or her responsibilities are in the office.  But for an employee to be productive does not end in him knowing his role, it is actually doing what he is expected do as an individual or within a group whether he is being monitored or not.
To improve overall business communication so as to clearly and effectively communicate the essence of the company, it’s time to have a look at your brand with fresh eyes and consider if you have really got  the right staff that will help to navigate your company  out of the ocean of  economic turbulence.
Workers are key assets in every organization and commentators have advised that workers should not only be taken as tools that are used to do the job, employers should strive to provide good work environment for their workers.
Unfortunately in most of the courier companies locally promoted, staff welfare matters are more often than not important in the scheme of things.  It is either that workers are poorly paid in terms of monthly salaries or that salaries pile up for months unpaid.
This issue came up at the recent Courier Regulatory Department seminar where Dr. Simon Emeje, CRD boss mentioned that in a free enterprise such as the courier, the operator determines what to pay the workers. Even at that, he was quick to add that poor remuneration is a way of encouraging fraudulent practices in an organization. Dr. Emeje urged courier operators to pay their workers well to curb the incidence of job turn over in the industry saying that “ if you pay peanuts as an employer you get monkies “.
I consider it inhuman that some companies offer to pay graduates (whether secondary or university) ten thousand naira a month in the 21st century.  Such employers are just capitalizing on the labour situation in the country, but if I may ask what level of service would you expect from someone receiving ten thousand naira a month as salary?  Obviously the employee may add little or no value to the organization considering the quantum of challenges confronting him which he may not be able to address legitimately with his means unless he devises other means of survival may not augur well for the company he is working for.
At this point, there is need to say that every courier company that wants to keep afloat  has to manage its brand very well.  This requires  the development  and upkeep of the corporate  identity  to ensure  adherence to corporate brand guidelines and to improve  overall  business communication so as to clearly and effectively communicate the essence of the company . There is need that employers share information with employees. Siyanbola Oladapo, Bowill Errands boss and Anco secretary general believes workers have to be taken along in managing a company.  According to him, this will enable the workers to know if the company is making profit or not. He therefore emphasizes the need for healthy relationship between the employer and the employed for the overall interest of the company.