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Stakeholders Identify Roadblocks to Adoption of Technology in Insurance Sector

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Operators in the insurance industry have said that consumers’ scepticism over online business transactions as well as data unavailability are some of the obstacles to full adoption of technology in the sector.

Olunbunmi Adeleye, Head, Corporate Communications and Services, Leadway Assurance, said that prior to now, insurance activities used to be largely manually driven, but now there has been a significant increase in the adoption of technology in the industry.

Adeleye stated: “Although there is significant increase now in the adoption of technology, cost of purchasing a good technology, consumer skepticism in transacting business online as well as data availability poses a challenge to the full adoption of technology in the industry.

“Technology has the potential to change how insurance consumers perceive the industry. This can only be achieved if insurers change their mindsets about products by shifting the focus to customer needs, engaging in technology partnerships with Financial Technology companies, FinTechs, and Insurance Technology companies, InsurTechs, addressing internal legacy processes and creating a culture of continuous innovation.”

She noted that only insurers who are willing to embrace the challenge will be around to reap the rewards.

Head of Non-Life business at AIICO Insurance, Mr. Taofeek Ayeni, said, “Technology gives value and is more convenient. However, where payment issues exists which are peculiar to the network of the various banks and the payment portal, this is usually discouraging.”

Ayeni noted that the percentage of the revenue from technological source is still growing and can only be better with an increase in public awareness and trust in the insurance industry.

He opined that the industry can get better with continuous improvement on technology as backbone for prompt online claims payments and public awareness.

Group Head, Life at Goldlink Insurance Plc, Mr. Sule Kamoru, said that the industry may not have gotten to an impressive stage of using technology due to fraudulent activities but the industry must be careful not to leverage on technology totally.


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E-Financial

World Bank Plans $1.65Bn Loans for Nigeria in 2025

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The World Bank is set to decide on three major loan projects for Nigeria in 2025, totalling $1.65bn, as part of efforts to address critical developmental challenges in the country.

World Bank Plans $1.65Bn Loans for Nigeria in 2025

The loans, currently in the pipeline, will focus on internally displaced persons, education, and nutrition enhancement.

According to information obtained from the World Bank’s website, the loans are designed to support Nigeria’s social and economic recovery, particularly in vulnerable sectors requiring urgent intervention.

The first project, titled Solutions for the Internally Displaced and Host Communities Project, has a commitment amount of $300m and is scheduled for approval on April 8, 2025.

The project, which remains at the concept review stage, seeks to provide sustainable solutions for internally displaced persons and their host communities, addressing their social and economic challenges.

The second project, HOPE for Quality Basic Education for All, is expected to receive $553.8m in financing.

Its approval is slated for March 20, 2025, and it also remains in the concept review phase.

The third project, Accelerating Nutrition Results in Nigeria 2.0, involves the largest share of the proposed loans, with a commitment of $800m.

The World Bank is expected to hold a decision meeting on the project by February 20, 2025.

The $1.65bn financing package reflects the World Bank’s continued commitment to supporting Nigeria’s ongoing reforms.

The World Bank’s schedule indicates that decisions on these loans will be made in early 2025, with Nigeria’s ability to meet project prerequisites and demonstrate accountability in implementation likely to play a key role in getting the funds.


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CBN Pegs Daily Transaction Limit on PoS Agents @ N1.2m

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The Central Bank of Nigeria (CBN) has restricted Point of Sales (PoS) agents to a daily transaction limit of N1.2 million. The apex bank revealed this in its ‘Circular on Cash-Out Limits for Agent Banking Transactions,’ released on Tuesday.

It noted that this is in line with its ongoing efforts to advance a cashless economy. “The Bank hereby releases the following policy interventions, which have become necessary to enhance the use of electronic payment channels for agency banking operations,” the circular signed by Oladimeji Yisa Taiwo for the Director, Payments System Management Department, read.

According to the Nigerian Financial Services Report, agency banking (Point of Sale [PoS] and mobile money) is one of the major ways people without bank accounts get money from people outside their community and is a key enabler of financial inclusion. As of July 2024, Nigeria had 3.05 million deployed PoS and 4.06 million registered PoS terminals, according to the Nigeria Interbank Settlement System Plc.

Part of this policy intervention also set a cash withdrawal limit per customer (regardless of channel) at N500,000 per week.

All agent banking terminals are now set to a daily maximum transaction cash-out limit of N100,000 per customer, and an agent’s daily cumulative cash-out limit is now pegged at N1.2 million.

Also, agent terminals must be connected to a Payment Terminal Service Aggregator (PTSA). “Ensure that all daily transactions per agent, including withdrawals, limits of transactions, and balances in the float accounts of each agent, are sent electronically to NIBSS as a report to the CBN. The template of this report will be sent to principals,” the apex bank noted.

According to the CBN, agent banking services are now to be demarcated from merchant activities, and agents must apply the approved Agent Code 6010 for agent banking activities.

 


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SEC Urges Public Companies to Publish Financials Online by January 2025, Threatens Sanctions

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The Securities and Exchange Commission (SEC) has issued a directive requiring all publicly-listed companies to publish their financial statements on their websites starting January 2025. The commission warned that failure to comply with this directive would attract sanctions.

In a statement released on Tuesday, SEC noted that while public companies routinely file periodic returns with the commission and relevant securities exchanges, many fail to make these financial statements accessible on their websites, contravening Rules 39 and 41 of the Commission’s Rules and Regulations.

“The rationale for the publication of periodic returns on their websites is to provide seamless access by the public to such information, which would serve as a guide to making sound investment decisions,” SEC stated.

The commission emphasized the importance of timely disclosures as a critical aspect of shareholder engagement and investor confidence.

SEC has outlined strict enforcement measures for companies that fail to comply with the directive. Effective January 2025, any public company that does not publish its periodic financial returns on its website alongside submissions to the SEC and relevant securities exchanges will face penalties.

“Timely disclosures are a key component of shareholder engagement,” the statement reiterated, adding that public companies must align with these rules to avoid regulatory action.

Meanwhile, SEC also addressed fintech operators in the capital market, emphasizing the need for compliance with regulatory frameworks when raising funds.

Emomotimi Agama, SEC’s Director-General, reiterated the commission’s commitment to safeguarding investor interests amidst the growing adoption of fintech solutions in the capital market.

“Fintech operators must adhere to the rules of the capital market, as the commission remains steadfast in protecting investors,” Agama stated.

This directive underscores SEC’s dedication to transparency and investor protection while promoting accountability among public companies and market operators.


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