Stanbic IBTC Pledges Support for Customers

Stanbic IBTC Bank, a member of the Standard Bank Group, has pledged to continue to avail its business customers with ongoing robust support in order to enhance their growth and sustainability especially in the light of the current economic turbulence. This assurance was made at a recent one-day interactive session with its business customers in Lagos. The forum, which was tagged ‘Partnering for Success’, examined the opportunities open to businesses amidst the global economic meltdown with a view to empowering businesses with the wherewithal to seize these opportunities to grow their businesses.
The seminar was attended by Stanbic IBTC Bank business customers from various economic sectors including oil and gas, construction, telecoms, logistics, as well as small and medium scale enterprises. It was also an opportunity for the bank to closely feel the pulse of its customers in a bid to assess customer needs and how well its products currently meet those needs.
According to Jacques Troost, executive director, Personal and Business Banking, Stanbic IBTC Bank, the essence of the session was to better understand the needs and specific yearnings of the bank’s business customers.
“Considering the short time we have played in the market as Stanbic IBTC Bank and the enormous achievements we have recorded, we do not claim to be near perfect yet but we are striving for the mark. And so platforms like this provide us the opportunity to better understand your specific needs, serve you better and earn your complete confidence”, he said.
Customers of the bank who spoke at the forum commended the bank for always striving to satisfy its customers, particularly the special attention paid to their needs.
They however urged the bank not to relent but continuously strive to raise the bar of service excellence for the financial services industry.     
Stanbic IBTC Bank’s unique mix of products and services, with the potential of helping businesses to maximize returns, was also explained to the customers. Some of these products and services include the New Business Online, which is a highly secure internet-based multi-currency, multi-country, multi-entity online banking channel. It enables clients to make payments to third parties (suppliers, vendors, staff etc), transfer funds between their accounts and provides real-time access to their balances and statements for all accounts, across currencies, and even across countries.
Another product prominently showcased to the customers at the forum was the Vehicle and Asset Finance (VAF) which highlighted the unique advantages of leasing assets to free up capital for their core businesses.
The Bank assured its numerous customers that the special relationship they have with Stanbic IBTC Bank would be continuously nurtured as ‘‘the relationship between you and Stanbic IBTC Bank is not just that of a bank and customer, but of partners for success’’, said Binta Max-Gbinije, head of Business Banking Expert.
Stanbic IBTC Bank is a full service universal bank leveraging on its industry expertise and international presence with a clear focus on two main business pillars – Corporate and Investment Banking and the Personal & Business Banking. The Bank’s sister company is also an industry leader in the wealth management space with her widely acknowledged foremost position in providing pension and asset management services to her teeming clientele.