Editorial
‘Starcomms IPCC to Generate More Jobs’

Mr. Tushar Maheshwari, Chief Commercial Officer of Starcomms, has said that Starcomms recent investment in the introduction of Internet Protocol Contact Centre (IPCC) is part of the company’s strategy of tackling unemployment in the country, besides delivering the most effective customer care service.
The IPCC is a user friendly internet base customer care contact centre that has two dedicated self-care lines through which Starcomms customers access vital information, latest news about Starcomms products and services as well as lodge their complains.
Mr. Maheshwari said that the deployment of the IPCC is in a way part of Starcomms response to the growing number of customers and their changing needs, which will therefore require the engagement of more people to handle these challenges.
He said that the process is a continuous exercise adding that since Starcomms will continue to improve on it, more jobs will therefore be created through it from time to time.
Maheshwari also said that as a publicly quoted company, Starcomms commitment in the industry goes beyond ensuring that Starcomms customers continually get superior experience through the IPCC, stressing that it is also committed to the growth of the Nigerian economy, hence it is using the IPCC to create jobs.
He said that the IPCC, which has two dedicated Self-Care lines: *444 and 07028000444 comes with a multilingual Interactive Voice response service (IVR) which offers customers services in five languages: English, Hausa, Yoruba, Ibo and pidgin.
The newly unveiled IPCC, according to him, gives prepaid voice customers the option to make balance inquiry, tariff inquiry, tariff charge for roaming customers, dash me credit together with Caller Ring Back Tune (CRBT). The dedicated lines allow customers to directly enter into the self-care portal to get the help they require.
He further said that with the IPCC data customers on Starcomms broadband services are now able to carry out inquiries about the services they desire, check their balances and validity. And post paid, know their credit limits, billed amount, unutilized amount, due date, last payment details using the IVR of the IPCC.
Describing it as a crucial aspect of customer care in Starcomms, he said that the IPCC is an essential aspect of effective delivering of customer care service relying on cutting-edge technology to give Starcomms customers value for their money.
Editorial
NDPC Boss Nominated for Global Privacy Assembly’s Giovanni Buttarelli Award 2024

Dr Vincent Olatunji, National Commissioner and Chief Executive Officer of Nigeria Data Protection Commission (NDPC), has been nominated for the Giovanni Buttarelli Award 2024. The award through the Global Privacy Assembly recognises an individual’s outstanding leadership and exceptional efforts in fostering international collaboration.

Dr Vincent Olatunji
This nomination highlights Dr Vincent’s commitment to driving innovation, expanding global partnerships, and promoting a collaborative approach within the data privacy and protection ecosystem.
Under the visionary leadership of Dr Vincent, the Data Privacy ecosystem in Nigeria has witnessed a remarkable growth through key milestones such as deepening the knowledge of data protection and privacy in all public and private institutions, judicial recognition of adequacy principle in cross-border data transfer, playing key roles in regional and global data privacy ecosystem, commencement of bilateral cooperation with other jurisdictions, licensing of data protection compliance organisations, commencement of national data protection certification process, among others.
Dr Vincent’s strategic and innovative initiatives has been instrumental in forging strong international partnerships, driving sustainable growth, fostering a culture of collaboration which has not only propelled the NDPC to new heights but also set a benchmark for international cooperation and industry standards.
The Giovanni Buttarelli Award celebrates leaders who have demonstrated exceptional leadership and/or promoted collaboration at a regional or international level in the field of data privacy and protection.
Nominees are evaluated based on their contributions to projects that has led to the development of innovative concepts or practices, which have significantly impacted the thinking in the international data protection and privacy community, partnerships, and initiatives that enhance global cooperation and development.
In his response to his nomination, Dr Vincent Olatunji expressed his gratitude and emphasised on the importance of collective effort in achieving global progress. “I am deeply honored to be nominated for the Giovanni Buttarelli Award 2024” said Dr Vincent.
“This recognition is a testament to the hard work and dedication of our entire team at NDPC. It underscores the power of collaboration and the remarkable outcomes we can achieve when we work together across borders.
“I am excited to continue our journey, driving innovation and fostering partnerships that make a positive impact globally,” he said.
Editorial
Telcos Ask NCC to Allow Them Hike Tariff

Telecoms operators including MTN, Airtel and Globacom have pushed for cost-reflective tariff in view of extant economic realities.
This was contained in a statement jointly released by the Association of Licensed Telecom Operators of Nigeria (ALTON) and the Association of Telecommunication Companies of Nigeria (ATCON) on Thursday.
The statement was co-signed by Gbenga Adebayo; chairman, ALTON and Tony Emoekpere, president, ATCON.
The telcos called upon the government to take decisive action in addressing the numerous challenges confronting the telecommunications industry.
The telcos said telecommunications infrastructure development requires substantial investments in network expansion, maintenance, and technology upgrades.
“Despite the adverse economic headwinds, the telecommunications industry remains the only industry yet to review its general service pricing framework upward in the last (11) years, primarily due to regulatory constraints.
“For a fully liberalized and deregulated sector, the current price control mechanism, which is not aligned with economic realities, threatens the industry’s sustainability and can erode investors’ confidence.
“ATCON and ALTON call upon the government to facilitate a constructive dialogue with industry stakeholders to address pricing challenges and establish a framework that balances consumers’ affordability with operators’ financial viability,” the statement partly read.
Regarding the Nigerian Communications Commission (NCC), the telcos also said regulatory neutrality and independence are crucial to ensuring a thriving telecommunications sector.
“Statutory provisions lend credence to this notion, as a lack of an impartial regulator will lead to a failure to maintain public confidence in the objectivity and independence of its decisions,” the statement added.
Editorial
FG Reiterates Commitment to Achieving 17 SDGs

The federal government has reiterated its commitment to achieving all the 17 Sustainable Development Goals (SDGs) to promote economic growth and eliminate poverty in Nigeria.
The Minister of Special Duties and Intergovernmental Affairs, Senator George Akume, gave the assurance at a news conference on Tuesday, in Abuja ahead of the “Inaugural Partnership Economy Summit”, scheduled for September 14 and 15.
According to Akume, the primary purpose of the summit is to diversify the economy, promote rural growth, as well as generate sustainable jobs for the youths.
Achieving this, the minister emphasised on partnership with other stakeholders as it was the responsibility of his ministry to achieve the aim of its mission and the creation.
“The framework for the upcoming summit, guided by the principles of Public Social Private Partnership (PSPP) is being designed to develop, promote a multi-Iayered collaborative socio-economic platform for the government, the business sector as well as the civil society.
“In order to achieve this, President Muhammadu Buhari established the ministry with the mandate to develop and implement policies, programmes and projects for the effective and efficient delivery of the gains of Economic Growth and Recovery Plan,” Akume said.
He said the ministry was also charged with the mandate of collaborating with the private sector to create employment for a large number of Nigerian youths, adding that it is also meant to implement a strategy towards the realisation of the president’s June 12 promise to take 100 million Nigerians out of poverty in 10 years.
“Nigeria is among the countries in the UN that signed a pact to implement the SDGs by 2030, in the words of Ban Ki-Moon, former Secretary-General of UN in 2016.
“Nigeria is not left out in its plan towards achieving the SDGs, and how far has Nigeria gone to achieving the 806 goals is part of the questions that the upcoming summit seeks to address,” Akume explained.
He stated that to tackle the issue of poverty and unemployment, the ministry is in partnership with a number of stakeholders, including the Ministry of Industry, Trade and Investment; and Small and Medium Enterprises Development Agency of Nigeria.
Others are Raw Materials Research and Development Council, National Orientation Agency, Association of Local Government of Nigeria and SDGs Nigeria as well as MYK Psymmons Solutions Limited to come up with achievable solutions to all the challenges.
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