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Starcomms Rolls Out Rare Value Added Services

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Nigeria’s highly innovative telecommunication company, Starcomms plc, has rolled out a lot of value-added services to the pleasure of its subscribers in the last few months. These services tailored to help Starcomms’ 3 million subscribers live their lives in much better ways than they would without their phones.
“At Starcomms, what stand us out are mostly our innovative services. Of course the credit for that goes to the staff. Then we have very high standard and high quality services. We just want subscribers with smiles on their faces,” said Tushar Maheshwari, Starcomms Chief Commercial Officer.
Some of these innovative services have positioned Starcomms as pioneer of a kind in West Africa and in fact the whole of Africa. For instance, Starcomms is Africa’s 1st CDMA operator to introduce location based services which are deployed by most big international telecommunications company to its subscribers.
The service, called StarTrack allows subscribers (Locators) on the Starcomms network to know the whereabouts of their Friends, Family, Team and loved ones via SMS at every point in time. This service will however be enjoyed with the consent of the subscribers being located (Locatees) to allow the locator (registered Starcomms Subscriber) to locate them. 
With the aid of StarTrack, subscribers would be able to keep up with their buddies wherever they are – in school, at the club, the cinemas, in the mall or at their office and hook up with them. This service is very useful for families, especially when parents need to know the whereabouts of their wards that may not be far from home. The parents can easily know when they are in their school and ensure their safety and wellbeing without making phone calls or sending SMS to them directly.
Subscribers would be required to register for this unique service by sending an SMS in the following format: REG & name to 33391, and then add buddies by adding them via SMS in the following format: Add & name and Starcomms number and send it to 33392.
 To locate loved ones, subscribers can send in the following SMS FIND & name or number to 33392. This service uses the mobile network locations of the cell sites and subscriber’s location would be indicated as the respective cell site location as in the vicinity of the cell site address with time & date of the Starcomms phone radiating last when the query was sent. 
Subscribers can also request for the complete list of those that can be tracked by SMS: LIST to 33392 while the list of those that can locate a subscriber can be requested for by SMS WHO to 33393.
Tushar Maheshwari said: “Starcomms StarTrack has been particularly designed to eliminate worries in the lives of people who want to be on top of their circumstances always. We recognize the fact that subscribers cannot be everywhere all the time. But the need to be in close touch without necessarily interfering in each other’s activities makes StarTrack the service of choice”
Also keeping its subscribers abreast of modernity, Starcomms is also offering all its subscribers, regardless of the quality of phones the opportunity to log on to world’s popular networking sites Facebook, Twitter, Hi5 and MySpace. The Starcomms Social Networking Service, the first in the country, creates a platform for users to connect to their web contact without the need for a computer.
Other VAS from Starcomms include Listen-to-the-Bible, and Listen-to-Quran services that enable subscribers to make use of the time they usually spend in traffic, at the bus stops or while commuting on a long trip or even for their nightly Bible and Quran study at their convenience.
To enjoy the facility Starcomms phone users will need to dial a short code *777 for Bible or *786 for Quran on their Starcomms phones to access these services and select any particular verse of Holy Bible or Quran and listen to at a fixed cost of  only N25 per call, which may last as long as an hour.
Related to the social networking service is the voice chat service. This is designed to help foster relationships among Starcomms subscribers whose personal traits align. Named Starcomms Afritalk, the service will enable customers to relate by voice with people who are not on their phone lists and so extend their span of influence.
To enjoy this service subscriber can  dial *3333 and follow the voice prompt to create their profile in their own rich format and get their identity number which would be their number to reach by anyone after the invitation has been accepted by both the Starcomms Afritalk service subscribers. 
Starcomms Afritalk enthusiasts will be able to find friends, based on the criteria they request, who match their profile and their invitation to be able to connect with the new contact on Starcomms network through voice chat. To call their contact on Afritalk, one would need to dial the allocated numeric Afritalk identity from their Starcomms phones and continue talking without revealing the real identity.

 


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Nigerians Consume N5 Trillion Worth of Data in One Year

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The 2023 Subscriber/Network Performance Report of the Nigerian Communications Commission (NCC) has shown that consumers’ telecommunication spending hit N5.30 trillion in 2023.

Nigerians Consume N5 Trillion Worth of Date in One Year

The recent figure is a 37.54 percent increase from the N3.86 trillion recorded in 2022.

According to NCC, the increase in spending was fuelled by a spike in data consumption, which translated to higher revenues for telecom operators including mobile network operators, fixed wired, internet service providers, and other telecom services.

“The total volume of data consumed by subscribers increased to 713,200.62TB as of December 2023 from 518,381.78TB as of December 2022. This represents an increase of 37.58 percent in data consumption within the period. The increased data consumption is indicative of the increasing appetite and use for data by consumers,” the NCC said.

This increase in data consumption coincides with only a margin increase in voice calls, with total outgoing calls hitting 205.29 billion minutes, a 0.59 percent increase from the 204.09 billion minutes recorded in 2022.

The total number of active subscriptions increased from 222.57 million in 2022 to 224.71 million, attributed to subscriber loyalty, promos, aggressive consumer acquisition drive, and competitive product offerings across all the networks.

NCC stated that internet subscribers increased from 154.85 million in 2022 to 163.84 million in 2023, and broadband penetration declined from 47.36 percent to 43.71 percent.

This growth in internet consumption has continued into 2024, thanks to increased streaming services and smartphone penetration.

It would be recalled that Karl Toriola, chief executive officer of MTN Nigeria, recently noted that telecom companies are set to benefit from increased demand for data services, which has become the primary driver of telecom revenue.

Between January and September 2024, MTN Nigeria and Airtel Nigeria reported combined data revenues of N1.63 trillion, up from N254.32 billion in the same period of 2019. Over this time, voice revenues—once the primary income source for telcos—grew by only 70.74 percent to N1.44 trillion.

Data usage per user has grown, with MTNN reporting that its average data usage per user rose to 11.3GB in September 2024 from 7.8GB in March 2023.

For Airtel Nigeria, monthly usage increased from 2.8GB in March 2021 to 8.1GB in September 2024.

“We are positioning ourselves to capture the opportunities of growth for the next 10 years. The demand for data in Nigeria is exceptional and will continue to grow,” Toriola stated.


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Glo Festival of Joy Promo Draws Lucky Winners in Abuja

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Globacom’s Festival of Joy promo took the centre stage in Abuja on Friday as the company held a draw to select lucky winners of exciting prizes.

The event, held at the Gloworld office on Aminu Kano Crescent, Wuse, was witnessed by officials of the National Lottery Regulatory Commission (NLRC), Glo subscribers, and media representatives.

This draw marks another milestone in the Festival of Joy promo, which has been rewarding subscribers across Nigeria since its launch in October 2024.

Lucky winners in Abuja will receive their prizes, including a brand-new Toyota Prado, tricycles, sewing machines, generators, and grinding machines, on Wednesday, January 22, 2025.

To participate in the promo, new and existing subscribers can dial *611# and recharge their lines (voice and data) during the promo period.

Globacom explained that, “Customers are required to recharge up to N100, 000 cumulatively during the promo period to qualify for the draw for the Prado Jeep, N50, 000 cumulative recharge for Kia Picanto, N10, 000 in a month for tricycle and N5, 000 total recharge in a month to win a generator.

“For the sewing machine, a total recharge of N2, 500 in a month is required, while for the grinding machine, a recharge of N1000 in a week will be eligible for the draw,”.


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MTN Subscribers Enjoyed Best Internet Performances in 2024 – Report

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The subscribers of MTN Nigeria enjoyed the best mobile Internet performances in 2024, according to nPerf’s 2024 report, which analysed mobile internet performance across Nigeria.

MTN Subscribers Enjoyed Best Internet Performances in 2024 - Report

nPerf, a French company has been a trusted partner for both fixed and mobile operators, providing comprehensive network testing solutions and analysis.

According to nPerf, in 2024, the mobile market in Nigeria saw significant developments and the leader for this period is MTN, maintaining its position as the global winner.

From January 1 to December 31, 2024, MTN led mobile internet in Nigeria across every measurable category, with great performance. Its subscribers enjoyed an average download speed of 17.82 Mbps, leaving Airtel at 9.98 Mbps and Glo at a distant 5.66 Mbps.

“This period highlights MTN’s continued dominance as the market leader, with no new entrants taking the lead in 2024. MTN emerged as the sole leader, showing impressive advancements across various KPIs and focus areas. The analysis showcases MTN’s superiority in Download speed, Upload speed, and Latency.

Upload speeds were similar, with MTN averaging 8.05 Mbps, Airtel 4.35 Mbps, and Glo 3.43 Mbps, even as reliance on solid internet connectivity never stopped increasing.

Latency, an important metric for real-time applications such as video calls and gaming, further enhanced MTN’s place in the market. The network achieved an average latency of 79.44 ms, comfortably outperforming Glo’s 89.44 ms and Airtel’s 119.85 ms.

MTN Subscribers Enjoyed Best Internet Performances in 2024 - Report

These figures are particularly important during peak periods (6 PM to 11 PM) when the network issues are at the highest. MTN’s ability to maintain consistent latency levels during these busy hours speaks to its superior infrastructure.

Beyond raw speeds, the quality of experience (QoE) was also analysed. In browsing performance, MTN scored an average success rate of 36.08%, surpassing Airtel at 28.86%, while Glo lagged at 29.42%.

This difference was also seen in video streaming, where MTN recorded an average streaming success rate of 72.35%, overshadowing Airtel’s 67.04% and Glo’s 53.81%.

Airtel, despite being a distant second in most metrics, delivered a commendable performance in specific areas, particularly video streaming.

Its streaming rate, at 67.04%, shows a strong emphasis on delivering quality experiences in this domain.

However, Airtel’s inability to match MTN’s speeds, browsing performance and latency asserted the gap between the two providers.

Glo, on the other hand, had steady progress throughout 2024. Although it lagged in download (5.66 Mbps) and upload speeds (3.43 Mbps), its performance in latency (89.44 ms) revealed some improvement in network responsiveness.

Glo’s focus on enhancing connectivity is obvious, but it remains apparent that the provider has some ground to cover before it can challenge the likes of MTN or even Airtel.

The data disclosed that whether downloading, browsing, or streaming, MTN subscribers always enjoyed the best experiences.

In the 4G focus area, MTN also stands out as the leader. These achievements underline the positive trends and strong market dynamics” according to nPerf.

The report also said that not only does MTN excel in download speed, upload speed, and latency, but it also leads in Video streaming.

nPerf’s report added that MTN dominates the 4G focus area, reinforcing its pioneering position in the mobile technology sector.

“Significant improvements include a remarkable enhancement in Upload speed. MTN’s consistent contributions have greatly strengthened the overall market landscape” it said

On Airtel, nPerf reported excellence in browsing and streaming, adding that Airtel, while not the market leader, demonstrates excellence in specific categories.

“With a strong performance in browsing and video streaming, Airtel secures its place as a key player. The operator’s contributions are vital to the market’s competitiveness, and its focus on enhancing user experience is evident” nPerf reported.

nPerf further reported that Glo showed steady progress with a commendable improvement in its overall score.

Although not a market leader, Glo has shown improvements in various areas, contributing positively to the market’s dynamics. The operator’s focus on enhancing connectivity and customer satisfaction is noteworthy, according to nPerf.

 


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