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Broadcasting

StarTimes Hits 1.5m Subscribers

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L-r: Anetor Irete, public relations manager, Justin Zhang, general manager and Somoye Tunde Habeeb, brand and marketing manager, all of StarTimes of NTA-Star TV Network Limited during the company’s get-together in Lagos recently.
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StarTimes, the famous Paytv station of NTA-Star Tv Networks Limited, has commended the enthusiasm shown by both the government and Nigerians to migrate from analogue to digital broadcasting.

Mr. Justin Zhang, general manager StarTimes, told Nigeria CommunicationsWeek during the Company’s staff get-together in Lagos, that the Company in the last three years has recorded over 1.5 million customers due to its customer-friendly operations and inclusion of more local contents and channels.

“After we launched in Nigeria in 2010, we started with aggressive marketing and we did not take issues related to customer care light. Today we have launched in 31 States in Nigeria. Currently, we are the only Company with digital TV licence operating in the country. And we are the only company with the capacity to cover the whole country, basically before the 2015 deadline for digital broadcasting.

“When we launched, only few people knew about StarTimes; we had our mast in Lagos Abuja, Port Harcourt and Ibadan. But through the efforts of our staff we have been able to push our operations to other parts of the country. Secondly, Nigerians want digital services; before we launched, no company could afford to them the local contents in customer-friendly fees. So, far, we can say that we have met the requirements of both the government and the people of Nigeria. For the future, we are still looking at increase the contents,” he said.

Still on market penetration, Zhang said that, “Nigeria’s population is big; therefore it is a big market. When we launched in Abuja, many customers reached out to us, beckoning on us to open operations in their areas.

And being the partner with the Nigerian Television Authority (NTA) has given us the confidence that we have government’s backing to move on with digitization.

“Just like the Nigeria Broadcasting Commission (NBC) has emphasized, digital broadcasting is the in-thing now. So, in working towards the 2015, the government can be assured that we are ready for the migration, especially in providing coverage to the whole country. It is our social responsibility to help the government meet the 2015 target. The migration will not be of benefit to pay Tv companies, government will derive huge benefits from it and the viewer are going to be served better”.

Zhang, said that StarSat, the Company’s satellite TV shall be launched next year.

“The essence is that more Nigerians are getting interested in digital TV stations; they want to watch more local channels and we want to reach them. Meanwhile there are certain areas that the signals may not reach, so we want to penetrate those nooks and crannies with the StarSat satellite television signals,” the GM added.

While commending Federal Government’s efforts towards improving on the business environment, he however noted that the persistent electric power failure is still affecting their operations, especially as budget for diesel is escalating.

He promised their numerous customers of improved services, adding that StarTimes call centers are open 24/7 to ensure the customers get maximum satisfaction.

He added that the Company’s services team has stepped up their operations and more distributors are coming on boarder, particularly now it targets other cities. 

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Broadcasting

Bolt Rewards Loyalty and Expands Branding at Lagos Family Fest

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Bolt, Africa’s leading ride-hailing platform, hosted its Bolt Family Fest in Lagos to honour driver loyalty, reward top performers, and strengthen community ties within its driver network.

As Bolt’s largest market in Nigeria, Lagos served as the ideal location for this vibrant celebration of excellence and shared growth.

The event recognised and rewarded some of Bolt’s longest-serving and still-active drivers, who have been with the platform for 7 to 8 years since the early days when Bolt was known as Taxify.

These veteran drivers were specially recognized and rewarded, each receiving a cash award of ₦200,000 in appreciation of their commitment to the platform and consistent service delivery.

In addition to honouring loyalty, the Bolt Family Fest provided a platform to scale up vehicle branding efforts in the city.

The on-site branding process was made easy and accessible for drivers, while attractive incentives including branded merchandise, gift bags, and raffle entries encouraged participation.

A key highlight of the day was a lucky dip giveaway, where two lucky drivers, one newly branded and one previously branded each walked away with a brand-new SmartTV.

Osi Oguah, General Manager, Bolt Nigeria said: “Our drivers are the heart of everything we do at Bolt, and this event is our way of saying thank you for their dedication and professionalism. We’re not just building a platform, we’re building a family.

“The Bolt Family Fest is about creating moments of connection and showing our drivers they are seen, appreciated, and celebrated.”

The event delivered multiple wins for Bolt including increased the number of branded vehicles in Lagos, enhanced Bolt’s street-level visibility across the city and strengthened the sense of unity and pride within the driver community.


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MultiChoice Reportedly Testing Weekly Subscriptions amid Use Decline

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MultiChoice is reportedly testing weekly subscription plans in Uganda, aiming to ease financial pressure on customers struggling with monthly payments.

MultiChoice Reportedly Testing Weekly Subscriptions amid Use Decline

If successful, the pay-TV giant may expand the model to other African markets as it fights to retain subscribers amid economic challenges, according to the Sunday Times.

The company, which operates in 16 African countries, has seen its subscriber base shrink by 1.2 million in the past year, dropping to 14.5 million.

Half of those losses came from South Africa, where high unemployment and rising living costs have forced households to cut discretionary spending, including DStv subscriptions.

Calvo Mawela, group CEO, MultiChoice, confirmed the weekly subscription trial has been running for seven weeks.

“Within three to six months, we’ll have a good idea if it’s working,” he told the Sunday Times.

“If successful, we’ll expand it to other markets. We believe this approach can help customers in the same way prepaid mobile services revolutionized telecoms.”

MultiChoice faces financial strain from currency depreciation in key markets like Nigeria, Angola, and Ghana, alongside rising inflation.

In South Africa, economic stagnation has further squeezed consumer budgets.

Despite a recent 31% price hike in Nigeria, Mawela remains optimistic, noting that the naira has stabilized and subscriber recovery may follow.

While the new payment option could improve affordability, Mawela dismissed the idea of letting users customize channel bundles, stating, “We still don’t think it works.”

However, MultiChoice is researching tiered packages, including separate sports and entertainment offerings, to boost revenue.

The company is also streamlining costs, targeting R2 billion in savings by 2026 through reduced satellite expenses, better content deals, and fewer decoder subsidies.

As broadband penetration grows, MultiChoice reports a 38% surge in DStv Stream users.

However, its standalone streaming platform, Showmax, has underperformed initial expectations despite a 44% increase in paying subscribers. Mawela admitted the venture’s high costs are unsustainable, prompting talks with partner Comcast NBCUniversal to adjust funding.

“Streaming is the future, but data prices must improve for it to thrive in Africa,” MultiChoice stated.

For now, the company hopes flexible subscriptions and cost controls will stabilize its business as it navigates a tough economic climate.

 

 

 

 

 


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Multichoice Nigeria Faces Revenue Decline Amid Economic Challenges

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MultiChoice Nigeria’s subscription revenue declined by 44 per cent to $197.74m in the financial year ended March 2025, down from $355.93m recorded in the same period a year earlier, as rising inflation and a worsening economic climate triggered a mass exit of subscribers.

The sharp revenue drop was driven by “sizeable customer losses in Nigeria as high inflation adds more pressure on consumers,” the company said in its latest financial report. Inflation stood at 23.71 per cent in April 2025, according to the National Bureau of Statistics.

The pay-TV provider has lost 1.4 million subscribers in Nigeria since its financial year ended in March 2023.

Nigeria alone accounted for 77 per cent of the 1.8 million subscribers lost across MultiChoice’s Rest of Africa segment, which includes markets such as Kenya, Zambia, and Angola.

Between April and September 2024, the company lost 243,000 subscribers in Nigeria, as macroeconomic and consumer conditions deteriorated further.

At the close of its 2025 fiscal year, MultiChoice reported 14.5 million total subscribers, with 7.5 million of them in RoA. The group attributed part of the overall decline in performance to foreign exchange losses resulting from a 44 per cent depreciation of the naira against the US dollar.

MultiChoice said it incurred foreign exchange losses of $158.19m and managed to remit only $133m from Nigeria at an average exchange rate of N1,589 per dollar, compared to $184m at N1,044 per dollar in the previous year.

“Nigeria’s economic challenges had a significant impact on our Rest of Africa operations, contributing to a 23 per cent drop in RoA subscription revenue to $779.66m,” said Chief Executive Officer, MultiChoice Group, Calvo Mawela.

Total subscription revenue, including South Africa, declined by 11 per cent year-on-year to $2.27bn. Overall group revenue fell nine per cent to $2.87bn, while operating profit declined by 34 per cent to $263.50m. Trading profit dropped by nearly half to $228.14m.

“Our performance reflects both the challenges we’ve faced and the resilience of our teams,” said Mawela. “While macroeconomic pressures and currency volatility have weighed on our results, our disciplined execution, cost management, and investment in new long-term growth opportunities position us well for the future.”

In spite of its declining linear subscriber base, down 2.8 million across two financial years, MultiChoice reported notable growth in its digital and streaming businesses.

DStv Internet revenue rose 85 per cent, KingMakers grew by 76 per cent in constant currency, DStv Stream increased 48 per cent, and Showmax saw a 44 per cent year-on-year rise in active paying customers.

“Our strategy is shaped by developments in our industry, such as changes in technology which are driving shifts in consumer behaviour, as well as the impact of a rise in piracy, streaming services, and social media,” Mawela said.


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