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E-Financial

Sterling Bank Signs into Customer Complaints Portal

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Sterling Bank Plc has been registered as a “Responsive Company” as it signs into reportam.com.ng, a free-to-use, independent and unbiased portal where Nigerian consumers can post reports about good and bad customer service experiences.

With this development, the lender now has the opportunity to get automatic alerts about complaints or compliments, view customer details, respond to reports and reach out to customers, among other benefits.

Ms. Oluwabusola Awosile, customer experience manager of Sterling Bank, said: “We are happy to register Sterling Bank as a Responsive Company on reportam.com.ng. Delivering excellent service experience is at the forefront of what we do and we appreciate any platform that allows us to do this well.”

Also, Mrs. Ireti Oladapo, head of Communications for Reportam.com.ng, said: “We are happy that Sterling Bank has shown true commitment to resolving its customers’ issues by registering on our platform. “We hope other companies in Nigeria will emulate Sterling Bank and see the value this platform provides and register as Responsive Companies.”

Reportam.com.ng, created by a group of young Nigerian professionals, is an online customer service feedback and complaint portal.

Meanwhile, the bank said it has concluded plans to increase its Automated Teller Machine (ATM) points to 700 before the year ends, from 585 and 5,000 Point of Sales terminalsn (PoS).

The move, according to the bank, was to ensure ease of transactions by its customers next year and also cushion the perceived effect of the reintroduction of the ATM charge of N65 by the Central Bank of Nigeria (CBN) on Remote-on-Us.

The bank said that additional ATMs galleries will be put in place in strategic locations nationwide, while a robust infrastructure to support the expansion has also been put in place.

Shina Atilola, group head, Strategy and Communications of the Bank, disclosed that the lender has commenced the aggressive roll out of the ATMs nationwide.

“We have almost doubled our ATM count between December last year and September 2014. We started the year with 300 ATMs, but aim to close the year with about 700. This would involve additional deployments at existing locations, partner locations and ATM galleries”

He also stressed that the public needed to know that beyond cash withdrawals, customers could confirm their account balances, do transfers (inter and intra bank), pay bills such as electricity and DSTV and buy air time at the Bank’s ATMs.

“As a financial institution poised to enrich lives, Sterling Bank will continue to maintain high quality ATM services by supporting the inter-operability of the payment system in the country.

“We will continue to deploy more ATMs to promote the cash-less policy of the CBN and ensure that our customers are provided with enough platforms to do their financial transactions,” he added.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

E-Financial

Leadway Partners Firm to Launch Retail Insurance Product for Women

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In line with passion and aspiration of the National Insurance Commission (NAICOM) to achieve financial inclusion among Nigerians especially Nigerian women, Leadway Assurance, has partnered with Wafira Ntaba Limited a marketing firm to launch a bespoken insurance policy for Nigerian women.

The product, Leadway Plan B Insurance policy, comes in simplified and affordable packages for as low as N26,000 per quarter, broadening financial inclusion and income protection for women-led small to medium-sized enterprises and lifestyle protection for women across different social strata in Nigeria.

Speaking at the media launch of the product, Leadway ‘s Director Sales, Retail and Partnership, Kike Fischer, shed light on  the market approach for the Plan B product, saying “one uniqueness of the Plan B product is in its single-wide coverage from risks and perils related to auto insurance, healthcare, personal accident, fire, burglary, life insurance and education cutting across its different product packages – SME, Corporate and Premier packages.”

Also speaking, the visioner behind the Plan B Insurance for Nigerian women, Ayona Aguilera Trimnell shared the inspiration behind the products saying, “Plan B is an idea that has been in development for 10 years.

“As I began exploring insurance products aimed at women in other countries, I recognised the need for an insurance product that promotes financial inclusion in Nigeria, specifically for women. I believed we could create something that addresses their unique concerns.

Women need to understand how insurance can alleviate their worries and the benefits of being insured. I have personally enjoyed the advantages of insurance for over fifteen years, and I believe other women should have the opportunity to experience the same benefits.”

She said both partners could simplify the benefits of the plan B insurance product to help even the uneducated, understand and be convinced to secure their future by becoming a policyholder.

According to her, it has been proven and tested that women too buy insurance, but more women need to be aware and get insured.

On the market approach for the Plan B product, she said she was confident that these products would help women of all classes in Nigeria create and protect wealth, recover from economic challenges, pursue their purposes, and lead their families with peace of mind.


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E-Financial

Sage Grey Finance Partners with Bank of Industry to Empower MSMEs in Nigeria

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L-R: Ololade Pelujo Project Officer PSIP Directorate BOI, Adejumo Atiba, Executive Director Sage Grey Finance, Oluwakemi Adekunle Group Head, Interventions, Yinka Adegboye, Interventions BOI, Yemisi Johnson, Head, Advisory Sage Grey Finance, Omotayo Olutimehin Sectoral Loans and Interventions Division BOI
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Sage Grey Finance Limited has joined forces with the Bank of Industry to provide accessible and affordable financing solutions for Micro, Small, and Medium Enterprises (MSMEs) in Nigeria.

This partnership, announced in Lagos, aligns with the Federal Government’s MSMEs Fund and aims to bridge the $236 billion funding gap faced by small businesses, fostering economic growth and job creation.

Eligible MSMEs can access loans of up to ₦5 million at a competitive 9% annual interest rate, with loan processing completed within five working days.

The initiative also includes SME advisory services to equip businesses with tools for sustainable growth.

Executive Director Jumo Atiba emphasized the critical role of MSMEs in national development, highlighting the partnership’s potential to stimulate entrepreneurship and unlock grassroots economic potential.

This collaboration reflects Sage Grey Finance’s commitment to financial inclusion and sustainable development.

The partnership builds on Sage Grey’s history of impactful initiatives, including a $200 million gas processing plant project and youth empowerment programs.

By addressing the challenges of financial exclusion, this collaboration is set to drive inclusive economic progress across Nigeria.


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E-Financial

Four Red Flags Nigerians Ignored until CBEX Crashed- DUBAWA

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It has not been a pleasant week for thousands of Nigerians who have again fallen for another money scam.

Four Red Flags Nigerians Ignored until CBEX Crashed-  DUBAWA

According to DUBAWA, a West African independent verification and fact-checking project, several persons on various social media platforms have begun to count their losses as CBEX, a popular digital asset trading platform, reportedly wiped out over N1.3 trillion from Nigerian investors’ accounts.

The platform collapsed after funds disappeared from users’ wallets, withdrawals were postponed, and communication channels were locked.

Taiwo Owolabi, a security analyst, recently released an analysis showing how investors’ funds were diverted through funnel wallets and finally into a central wallet, which now holds a total of $857 million in USDT.

The security expert concluded that CBEX was just another Ponzi scheme.

When CBEX promised a mouth-watering 100 per cent return on crypto investments in 30 days, many Nigerians rushed to invest just like they did with the defunct MMM.

However, despite the crash, CBEX has asked some investors to pay $100 and $200 verification fees to access partial withdrawals.

Now that the chips are down, it’s time to ask: “How did we not see this coming?”

Below are four red flags about CBEX that investors ignored.

  1. No regulatory approval

CBEX operated without registration or approval from the Securities and Exchange Commission (SEC) or the Central Bank of Nigeria.

Still, many Nigerians invested, assuming legitimacy because the platform looked flashy. This has become a pattern, as in previous cases where Nigerians got duped, the platforms were unregistered.

SEC has since warned Nigerians against investing in unregistered online forex and digital asset platforms, saying that operating such businesses without registration is now illegal under the new Investment and Securities Act (ISA).

Lesson: Always verify a platform’s regulatory status before putting your money in. 

  1. Anonymous founders

CBEX’s website and Application did not list identifiable owners or executives. To gain credibility, CBEX masqueraded as a crypto platform, talking about “blockchain,” “trading bots,” and “AI-powered systems.” However, it had no verifiable trades or links to legitimate crypto exchanges. It used tech jargon to mislead its users.

Lesson: Transparency is a minimum requirement. If you don’t know who runs it, don’t trust it.

  1. Unrealistic returns on investment, withdrawal issues

While there is no ideal return on investments (ROI), excessively high ROIs or ones that appear too good to be true are usually a call for caution.

CBEX promised investors returns of up to 100 per cent in 30 days. That looks like a classic Ponzi red flag.

As seen in the past, these kinds of returns are unsustainable, but they remain effective bait that can appeal to anyone’s greed.

At first, CBEX worked. Users were getting paid even though Owolabi claimed the platform initially used one investor’s money to pay another until it could not.

Just before the crash, many users reported delays in withdrawing their funds. CBEX blamed this on “system upgrades” and “network issues,” which is a tactic common with failing schemes.

Lesson: High, guaranteed returns are a red flag, and consistent withdrawal delays indicate that the system is drying up. That’s usually when the exit strategy begins.

  1. Influencer endorsements and peer pressure

The Fear Of Missing Out (FOMO) does not respect age, especially when influencers, friends, and families are involved. However, the misuse of trust through misinformation is common in fraud schemes.

CBEX’s biggest marketing weapon was social media hype and word-of-mouth pressure. The platform relied heavily on trust networks.

From WhatsApp statuses to Facebook pages and TikTok videos, CBEX grew viral through a coordinated network of testimonials. People shared real and fake proof of payment screenshots and emotional success stories.

When friends and family members innocently vouched for it, people ignored other red flags and pumped money into the scheme.

Lesson: Social proof is not due diligence. Always investigate platforms independently, even if people you trust are involved.

Conclusion

CBEX’s collapse is not new; unfortunately, it may not be the last. DUBAWA urges investors to adopt a fact-checking mindset when approached with financial opportunities. Scams thrive on ignorance and trust. Our best defence is verification, not hope.

DUBAWA is a West African independent verification and fact-checking project, initiated by the Centre for Journalism Innovation and Development (CJID) and supported by the most influential newsrooms and civic organisations in West Africa to help amplify the culture of truth in public discourse, public policy, and journalistic practice.

It has a presence in Nigeria, Ghana, Sierra Leone, Liberia and The Gambia.

 

 


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