Sterling Bank Plc has been registered as a “Responsive Company” as it signs into reportam.com.ng, a free-to-use, independent and unbiased portal where Nigerian consumers can post reports about good and bad customer service experiences.
With this development, the lender now has the opportunity to get automatic alerts about complaints or compliments, view customer details, respond to reports and reach out to customers, among other benefits.
Ms. Oluwabusola Awosile, customer experience manager of Sterling Bank, said: “We are happy to register Sterling Bank as a Responsive Company on reportam.com.ng. Delivering excellent service experience is at the forefront of what we do and we appreciate any platform that allows us to do this well.”
Also, Mrs. Ireti Oladapo, head of Communications for Reportam.com.ng, said: “We are happy that Sterling Bank has shown true commitment to resolving its customers’ issues by registering on our platform. “We hope other companies in Nigeria will emulate Sterling Bank and see the value this platform provides and register as Responsive Companies.”
Reportam.com.ng, created by a group of young Nigerian professionals, is an online customer service feedback and complaint portal.
Meanwhile, the bank said it has concluded plans to increase its Automated Teller Machine (ATM) points to 700 before the year ends, from 585 and 5,000 Point of Sales terminalsn (PoS).
The move, according to the bank, was to ensure ease of transactions by its customers next year and also cushion the perceived effect of the reintroduction of the ATM charge of N65 by the Central Bank of Nigeria (CBN) on Remote-on-Us.
The bank said that additional ATMs galleries will be put in place in strategic locations nationwide, while a robust infrastructure to support the expansion has also been put in place.
Shina Atilola, group head, Strategy and Communications of the Bank, disclosed that the lender has commenced the aggressive roll out of the ATMs nationwide.
“We have almost doubled our ATM count between December last year and September 2014. We started the year with 300 ATMs, but aim to close the year with about 700. This would involve additional deployments at existing locations, partner locations and ATM galleries”
He also stressed that the public needed to know that beyond cash withdrawals, customers could confirm their account balances, do transfers (inter and intra bank), pay bills such as electricity and DSTV and buy air time at the Bank’s ATMs.
“As a financial institution poised to enrich lives, Sterling Bank will continue to maintain high quality ATM services by supporting the inter-operability of the payment system in the country.
“We will continue to deploy more ATMs to promote the cash-less policy of the CBN and ensure that our customers are provided with enough platforms to do their financial transactions,” he added.