Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Connect with us

Telecom

Stop Cheating Subscribers, NCC Warns Operators

Published

on

Kindly share this post

Nigerian Communications Commission (NCC) has asked service providers in the industry to desist from act capable of inflicting pains and worries on subscribers in the country.

 

Specifically, NCC wants operators including MTN, Globacom, Airtel and 9Mobile, among others, to desist from acts that amount to cheating the about 150 million active subscribers in Nigeria via the services rendered.

 

This call came at the weekend, when the NCC took its Consumer Town Hall Meeting (CTM), the 37th edition, to Epe community, a suburb of Lagos. The theme was “Information and Education as a Catalyst for Consumer Protection.”

 

Majority of consumers in the area, which attended the meeting, complained bitterly about the poor quality of service in the region, which to them has become a menace and gradually making them lose interest in telecoms services.

 

The disgruntled subscribers lodged complaints such as data and airtime depletion, unauthorised auto renewal, call drops, unresponsive customer care, illegal deductions and poor quality of service.

 

Major complaints from MTN subscribers are poor network connections, unauthorized auto renewal and illegal deductions of airtime.

 

Read More: Nigerian telecoms operators connect 237m lines despite dip in investments

 

For Airtel, consumers complained of unauthorized automatic subscription to value-added services without their approval and continuous deduction of airtime for auto-renewal despite opting out.

 

A Globacom subscriber, Suraju Alao, who spoke in Yoruba, lamented that the service was nothing to write home about in Epe, adding: “they also remove my money without my permission. Thank God for today (weekend) that we can talk and say our mind. Glo needs to change for the better.”

 

One of the chiefs, who don’t want to be named, complained to The Guardian, at a post event briefing that he suffered airtime depletion from Globacom without making calls or receiving notifications from them as to what the deductions were meant for.

 

It was the same fate for 9Mobile. A subscriber, who simply gave his name as Omole, complained of data depletion, saying “is a subtle corruption when you have to subscribe to data, your money is taken but you can’t even use the data at all. This is so pathetic.”

 

In all, the Epe Community wants telecom service to improve greatly in the suburb, with a subtle call on the regulator to do its work as required by the law, “so as to guarantee the money we are spending.”

 

Though, they appreciated NCC for bringing the town hall meeting to Epe, but appealed to them to stop operators from cheating them.

Three of the operators, including MTN, Airtel and 9Mobile, whose representatives were on ground, appealed to the subscribers, with a promise to address all listed challenges as fast as possible. No Globacom representative was on ground at the event.

 

Addressing the community, Mrs. Felicia Onwuegbuchulam, director, Consumer Affairs Bureau at the NCC, promised that NCC would look into all the issues raised, appealed to service providers to stop every activities capable of eroding the confidence of telecoms subscribers.

 

At a post even interview, the NCC director, urged the operators to look into activities, which amount to cheating of subscribers.

 


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Telecom

Mart Networks Rolls Out Tailored Cybersecurity Solution for Fintechs

Published

on

Kindly share this post

Mart Networks, a leading cybersecurity distributor across Africa and the Middle East, has unveiled a specialized cybersecurity package tailored for fintech firms.

The solution, powered by Invinsense, Infopercept’s unified cybersecurity platform, aims to address the growing security needs of fintechs operating in highly regulated environments.

According to Moiz Maloo, Managing Director at Mart Networks, fintech companies face unique security challenges due to stringent regulatory requirements and increasing threats. “Most fintechs don’t have the luxury of multiple internal security teams or system integrators. With this focused offering, we’re providing an all-in-one platform with managed services built specifically for the fintech environment,” he said.

The offering integrates four key components: Invinsense XDR and Managed Detection & Response for real-time monitoring, Exposure Management for vulnerability detection, Security Compliance Management to support fintechs in meeting regulatory standards, and Cybersecurity Awareness Programs to empower teams against cyber threats.

Furthermore, the package includes deep application visibility, ensuring fintech-specific applications remain secure through Invinsense SIEM’s custom log ingestion capabilities. To reinforce protection, Infopercept’s engineering team will provide code-level fixes, patches, and infrastructure security enhancements.

With the rise of cloud-based fintech operations, the solution also incorporates full-stack cloud security, including API security, Cloud Infrastructure Entitlement Management (CIEM), and Application Security Posture Management (ASPM).

Mart Networks’ move underscores the growing importance of cybersecurity in Africa’s fintech sector, as financial services become increasingly digital and susceptible to evolving cyber threats.


Kindly share this post
Continue Reading

Telecom

Equinix Expands Digital Footprint in Nigeria with Launch of LG2.3 Data Center

Published

on

Kindly share this post

Equinix, Inc. the world’s digital infrastructure company™, has officially opened its latest data center expansion in Lagos. Called LG2.3, the facility will support Nigeria’s growing digital transformation efforts, providing state-of-the-art colocation and secure interconnection solutions which will empower businesses across the region.

It also signifies Equinix’s unwavering dedication to advancing Nigeria’s position in the global digital economy, reinforcing the company’s commitment to the region.

As part of the inauguration, Bruce Owen, President of EMEA at Equinix, along with other Equinix executives, led the ribbon-cutting ceremony at the newly expanded site. In addition to an official visit to the Governor of Lagos State, Equinix hosted an exclusive customer engagement event, bringing together key customers and partners from Nigeria’s business and technology sectors.

Attendees discussed shared successes and Equinix’s role in facilitating digital transformation, while also connecting directly with Bruce Owen for insights into how Equinix’s solutions drive innovation and business agility in the region.

Equinix executives also took part in a tree-planting ceremony, symbolising Equinix’s continued investment in sustainable initiatives across the globe and highlighting the company’s broader goal of reducing its carbon footprint while supporting greener practices across its operations worldwide.

Speaking about the expansion, Bruce Owen, President of EMEA at Equinix said “Nigeria is a crucial market for Equinix. Today’s opening is a clear demonstration of our continued commitments to invest and grow digital infrastructure that will benefit the many thousands of businesses in Nigeria and on the continent as a whole.

“I am deeply encouraged by the enthusiastic partnerships and innovations emerging from this dynamic region, which continue to inspire our commitment to Nigeria’s digital and sustainable future.”

Adding to this, Wole Abu, Managing Director of Equinix West Africa, highlighted the critical role of data centers in driving economic growth stating “Data centers continue to play a pivotal role in driving economic development in Nigeria, serving as critical infrastructure that supports digital transformation and economic growth.

“As governments and enterprises increasingly acknowledge their significance, global demand for data center capacity is poised to rise. While Africa’s demand for data solutions is still evolving compared to more mature markets, the continent is demonstrating strong potential for digital adoption and innovation.

“To meet this growing need, Equinix is actively advancing three major data center projects in Nigeria, with future expansion plans for Ghana, Côte d’Ivoire, and South Africa.”

Equinix remains steadfast in its mission to enable secure, scalable, and sustainable digital growth for economies across the world.


Kindly share this post
Continue Reading

Telecom

African Women Hit Hardest as Mobile Internet Gender Gap Persists

Published

on

Kindly share this post

African women remain among the most digitally excluded globally, with smartphone affordability and digital literacy among the key barriers. New data from the 2025 GSMA Mobile Gender Gap Report, launched recently, reveals a persistent global gender gap in mobile internet use across low- and middle-income countries (LMICs).

It further notes that literacy, digital skills, safety, and affordability of data also remain critical barriers. The report highlights that 885 million women across these regions still do not use mobile internet, with nearly 60% of them living in Sub-Saharan Africa and South Asia.

While mobile internet is the primary way women in LMICs access the internet, offering critical lifelines to health, education, and financial services, the pace of female adoption has stalled, leaving 235 million fewer women than men connected.

Claire Sibthorpe, head of digital inclusion at GSMA, highlighted that the gender gap had narrowed significantly between 2017 and 2020, but progress flatlined in recent years.

Although 2023 brought a slight improvement, restoring the gap to 15%, 2024 saw minimal change, with the gap settling at 14%.

The disparity is most severe in Sub-Saharan Africa, where women are 29% less likely than men to use mobile internet.

“It’s disheartening that progress in reducing the mobile internet gender gap has stalled. The digital divide is driven by deep-rooted socio-economic and cultural factors that disproportionately impact women,” said Sibthorpe.

GSMA projects that closing the gender gap by 2030 could add $1.3 trillion to GDP across LMICs and deliver $230 billion in revenue to the mobile industry.

The report, funded by the UK FCDO, Sida, and the Gates Foundation, stresses the urgent need for targeted investment and policy action to bridge the digital divide and ensure that no woman is left offline.

“The mobile internet gender gap is not going to close on its own. It is driven by deep-rooted social, economic, and cultural factors that disproportionately impact women,” said Sibthorpe.

 


Kindly share this post
Continue Reading

Trending