Telecom
Subscribers, Operators @ War over Compensation for Poor QoS
Mixed reactions have greeted the Nigerian Communications Commission (NCC) ultimatum to telecommunications operators compelling them to articulate compensation plan for their subscriber before the end of January next year.
While the National Association of Telecommunications Subscribers (NATCOMS) doubted what might become the outcome of the ultimatum; the Association of Telecommunication Company of Nigeria (ATCON) called for concerted efforts to tackle the challenges that cause poor quality of service (QoS).
The NCC had at its fourth quarter industry consumer advisory forum in Abuja, said that it has set up a committee to look into how consumers would be compensated directly by telcos for loss of air time due to their inefficiencies.
This is perhaps a reaction to the agitation of telecoms subscribers that have never concealed their disgust at the current practice where the telcos are fined and payment made to the coffers of the Federal Government.
Commenting on the ultimatum, Chief Deolu Ogunbanjo, president, NATCOMS, doubted if the move would yield any positive result.
He told Nigeria CommunicationsWeek that subscribers are heavily shortchanged adding that, “We are in court and NCC as the regulator has always said that their mandate does not cover ordering the operators to compensate the shortchanged subscribers, except when there is total service disruption or service outage”
“We are still asking for a minimum of N10, 000 worth of compensation for every subscriber. We don’t know whether NCC will prescribe the amount to be paid by operators to subscribers on their networks or if it is the operators that will give us what ever they deem right; until we know that, we cannot say it has become a relief for the subscriber, if not, we will still fight on”. He added.
But, Engineer Lanre Ajayi, president, ATCON called for concerted efforts to tackle the lingering issues of quality of service provisioning.
“My opinion is that efforts should be focused on expanding the infrastructure base of the operators to accommodate more subscribers; because that is one of the ways networks are impacted. I may not give vivid answer on what the impact will be on the operators should NCC insist on the compensation, but I think it is better to tackle the challenges that cause poor quality of service,” Ajayi said.
Elsewhere, the NCC said the number of complaints has come down to about 40,000 from all over the federation per day.
It said through Dr. Okechukwu Itanyi, executive commissioner, Stakeholder Management at NCC, that the commission was working with operators to address infrastructure challenges that result in poor quality of service.
He added that there were enormous challenges in obtaining right of way, erecting base stations, power, vandalism, and robbery of generators and equipment.
Telecom
TD Africa Launches TecHERdemy to Empower 400 Nigerian Women in Tech
In a significant milestone for women in tech, TD Africa officially launched the TecHERdemy program yesterday, 13th November 2024, an initiative aimed at equipping 400 young Nigerian women with essential digital skills to succeed in today’s technology-driven world.
The launch event, held in the Yudala Height Building of the company and co-sponsored by global brands like Huawei, Microsoft and Cisco, brought together participants who had completed a series of online assessments to secure a spot in this highly anticipated program.
Mrs. Chioma Ekeh, ceo of TD Africa, expressed her enthusiasm for the TecHERdemy program, emphasizing how closely it aligns with TD Africa’s mission of “Empowering You.”
She reiterated that the training would offer the participants invaluable skills and insights to help them thrive in the technology sector.
“TecHERdemy is not just a training program; it’s a launchpad to a brighter future for each of you.
“I encourage you to seize this opportunity, as it is a chance to bring positive change, not only in your lives but also to empower others in your communities and beyond,” Mrs Ekeh remarked.
As the co-sponsor of the program, Huawei was represented by Gary Li, Channel Director, who expressed Huawei’s commitment to partnering with TD Africa to make this initiative a success.
“Huawei is proud to be part of TecHERdemy, a program that mirrors our commitment to innovation and equality in the tech sector.
“We are dedicated to supporting each participant’s journey, ensuring they gain industry-relevant skills to meet global standards,” said Mr. Li.
Participants were introduced to the core courses they will undertake over the next six months, which include Cybersecurity, Data Science, Artificial Intelligence, and Software Development.
Each course will be delivered by industry experts to ensure hands-on, practical learning that meets international standards. Successful graduates of TecHERdemy will receive certificates and job placement validating their new skills and expanding their career prospects in the fast-growing tech sector.
The launch of TecHERdemy underscores TD Africa’s commitment to bridging the gender gap in the tech industry by fostering a more inclusive and equitable landscape for all.
By investing in the next generation of female tech leaders, TD Africa and its partners are contributing to a more empowered and digitally savvy Nigeria, paving the way for a brighter future for women in technology.
Telecom
EU Hits Meta with $840M Fine for Abusive Facebook Ad Practices
European Union has fined Meta nearly €800 million for violating antitrust laws by automatically granting Facebook users access to its classified ads service, Facebook Marketplace.
The European Commission accused Meta of abusing its dominant position by imposing unfair trading conditions on rival classified ad providers who advertise on its platforms.
“This is illegal under EU antitrust rules. Meta must now stop this behaviour,” said Margrethe Vestager, the EU’s competition commissioner, in a statement.
Meta announced plans to appeal the decision, arguing it misrepresents the competitive environment in Europe. “Facebook users can choose whether or not to engage with Marketplace, and many don’t.
“The reality is that people use Facebook Marketplace because they want to, not because they have to,” Meta said.
This penalty ranks among the 10 largest antitrust fines ever imposed by the EU and follows a series of actions against Big Tech companies.
The Commission emphasized that Facebook Marketplace’s integration with Facebook gives it a significant advantage over competitors, stating that all Facebook users automatically access and are exposed to the service regardless of their preference.
The Commission also accused Meta of imposing unfair conditions on competitors in the classified ads sector. It alleged Meta leveraged ad-related data from other advertisers for the exclusive benefit of Facebook Marketplace, a claim Meta denies.
Meta said it has “built systems and controls” to prevent such practices, calling the Commission’s actions against its free service “disappointing.”
The fine of €797.72 million reflects what the Commission described as the “duration and gravity” of the violations. Meta’s revenue last year was approximately $135 billion.
This decision is part of the EU’s broader regulatory push against Big Tech, backed by new legislation like the Digital Services Act and Digital Markets Act.
Earlier this year, the EU accused Meta of breaching digital rules with a “pay or consent” system requiring users to either pay to avoid data collection or agree to share their data.
In response to regulatory pressure, Meta recently introduced less targeted ads for free users in the EU and lowered subscription rates for ad-free services.
Telecom
Karl Toriola Champions MTN’s Digital Transformation @TeXcellence 2024
MTN Nigeria CEO, Karl Toriola, at the TeXcellence 2024 conference, emphasized the telecommunications sector’s crucial role in advancing Nigeria’s digital economy.
Highlighting the evolution from a traditional telecom company to a full-fledged technology powerhouse, Toriola outlined MTN’s journey and the broader industry’s transformative potential.
Reflecting on MTN’s significant footprint, Toriola highlighted how telecoms have been the backbone of the nation’s digital transformation. “The telecommunication sector has been a critical driver of economic growth in this country, accounting for 14% of the nation’s GDP.
“MTN on its own contributes 7% to Nigeria’s GDP and its evolution into a Techco could propel the nation to unprecedented economic heights”.
From the groundbreaking days of GSM licensing in 2001 to the launch of 5G in 2022, MTN has consistently been at the forefront of technological advancement.
Toriola underscored the shift in revenue dynamics, with data now surpassing voice services as the primary income source despite slimmer margins.
He acknowledged the challenges posed by increased competition and external factors, including economic pressures and currency devaluation.
Yet, he stressed that these hurdles are driving the need for innovation in areas like financial inclusion, IoT, AI, and the development of digital ecosystems.
The MTN CEO shared insights into the company’s ambitious projects, such as constructing the largest data center in West Africa and expanding 5G services to deliver high-speed, low-latency connectivity.
He also emphasized the importance of affordability in expanding digital access, pointing out that 71% of Nigerians face challenges maintaining regular internet connectivity due to cost.
Wrapping up, Toriola called for collaboration among industry stakeholders, international partners, and the government to harness Nigeria’s potential and nurture a culture of curiosity and innovation.
“Our biggest asset is our people—their drive and ingenuity. By fostering this and investing in our digital infrastructure, we can achieve the vision of a trillion-dollar economy,” he concluded.
Karl Toriola’s keynote address at TeXcellence 2024 revealed that with determined leadership and unified efforts, Nigeria’s telecom and tech sectors are poised to lead the continent in digital transformation.
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