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Subscribers, Operators @ War over Compensation for Poor QoS

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Mixed reactions have greeted the Nigerian Communications Commission (NCC) ultimatum to telecommunications operators compelling them to articulate compensation plan for their subscriber before the end of January next year.

While the National Association of Telecommunications Subscribers (NATCOMS) doubted what might become the outcome of the ultimatum; the Association of Telecommunication Company of Nigeria (ATCON) called for concerted efforts to tackle the challenges that cause poor quality of service (QoS).  
   
The NCC had at its fourth quarter industry consumer advisory forum in Abuja, said that it has set up a committee to look into how consumers would be compensated directly by telcos for loss of air time due to their inefficiencies.

This is perhaps a reaction to the agitation of telecoms subscribers that have never concealed their disgust at the current practice where the telcos are fined and payment made to the coffers of the Federal Government.

Commenting on the ultimatum, Chief Deolu Ogunbanjo, president, NATCOMS, doubted if the move would yield any positive result.

He told Nigeria CommunicationsWeek that subscribers are heavily shortchanged adding that,  “We are in court and NCC as the regulator has always said that their mandate does not cover ordering the operators to compensate the shortchanged subscribers, except when there is total service disruption or service outage”

“We are still asking for a minimum of N10, 000 worth of compensation for every subscriber. We don’t know whether NCC will prescribe the amount to be paid by operators to subscribers on their networks or if it is the operators that will give us what ever they deem right; until we know that, we cannot say it has become a relief for the subscriber, if not, we will still fight on”.  He added.

But, Engineer Lanre Ajayi, president, ATCON called for concerted efforts to tackle the lingering issues of quality of service provisioning.

“My opinion is that efforts should be focused on expanding the infrastructure base of the operators to accommodate more subscribers; because that is one of the ways networks are impacted. I may not give vivid answer on what the impact will be on the operators should NCC insist on the compensation, but I think it is better to tackle the challenges that cause poor quality of service,” Ajayi said.  

Elsewhere, the NCC said the number of complaints has come down to about 40,000 from all over the federation per day.

It said through Dr. Okechukwu Itanyi, executive commissioner, Stakeholder Management at NCC, that the commission was working with operators to address infrastructure challenges that result in poor quality of service.

He added that there were enormous challenges in obtaining right of way, erecting base stations, power, vandalism, and robbery of generators and equipment.


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Telecom

Nigeria Has World’s Most Affordable Data Costs – GSMA

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Nigeria has an average data cost of $0.38 per gigabyte, making her the most affordable countries globally and one of the cheapest in Africa for mobile data services.

Nigeria Has World’s Most Affordable Data Costs - GSMA

United States averages $6 per gigabyte and South Africa with $1.77 per gigabyte rank the highest globally and in Africa respectively.

According to the GSMA, Nigerian data costs, as a percentage of Gross National Income (GNI) per capita, are among the lowest across Africa.

The reports by the body lends weight to telecom operators advocacy for tariff adjustments to address economic pressures threatening the sector’s sustainability.

The GSMA report, titled “The Role of Mobile Technology in Driving the Digital Economy in Nigeria,” highlighted Nigeria’s competitive data pricing, which is significantly lower than other African nations, such as Kenya ($0.59 per gigabyte), Ethiopia ($0.68 per gigabyte), and South Africa ($1.77 per gigabyte).

By contrast, the United States averages $6 per gigabyte, underscoring Nigeria’s advantage in offering cost-effective connectivity.

The cost of mobile data in Africa varies greatly by country and region.

Data costs can refer to the cost of mobile data or the cost of acquiring, maintaining, and using business data.

In 2023, the average cost of 1 GB of mobile data in Sub-Saharan Africa was $3.31, while in Northern Africa it was $0.86.

Telecommunications operators in Nigeria have been requesting some policy changes as well as tariff rebalancing to enable them deliver support to the Government’s digital economy objectives.

They have called for the simplification and improvement of the Right of Way (RoW) charging and administration process, harmonised across the country

According to them, all government authorities (at national and sub-national levels) should apply the national maximum RoW fee of N145 per/LSQM adopted by the National Economic Council (NEC) for the deployment of fibre across all states in Nigeria.

There should be a single point of contact in each state for the RoW application process while the duration for the approval process should be digitalised and limited to a maximum of one month.

Simplification and reduction of the tax burden on the mobile sector

On tariff, recall that the Association of Licensed Telecommunications Operators of Nigeria (ALTON) and the Association of Telecommunications Companies of Nigeria (ATCON) had urged the Nigerian Communications Commission (NCC) to consider reviewing tariffs upward to address rising operational costs.

Nodding in agreement, Bismarck Rewane, chief executive officer, Financial Derivatives,  said the proposed tariff hike by telecommunications will help reduce inflation in the country.

He said it would help to reduce inflation because it increases productivity, stressing that the price of MTN shares went up by 10% to 220.

Rewane reiterated that investors had already factored that in, adding that they are expecting a lot of good goodies.

“But more important to think about is the fact that because of an increase in tariff and an increase in investment to make the industry sustainable, they’re going to see an increase in productivity, not directly but indirectly.

“Any increase in productivity and output is likely to allow inflation to moderate, which is the goal. So, we heard from the policymaker, Bosun Tijani, who was very clear that we want a sustainable sector. But we also heard from the regulator saying that we will hold these guys to quality of service.

“We also heard from the operators, MTN that they are all revving up. So in all, there are economic benefits because of increased output and productivity. Two, policymakers are aligned because they want this to lead to a moderation in inflation,” he added.

He further said that it was not a bad deal and re-echoed the minister’s comment that the tariff hike will not be 100 per cent.

“Will they get 100%? No, they will definitely not. We suspect that we are going to likely see something between 40 and 50% which is fair after so many years of static changes,” Rewane added.

 

 

 


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Bismarck, Economist Claims Planned Tariff Hike by Telcos Will Reduce Inflation

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Bismarck Rewane, chief executive officer, Financial Derivatives, has said the proposed tariff hike by telecommunications will help reduce inflation in the country.

Bismarck, Economist Claims Planned Tariff Hike by Telcos Will Reduce Inflation

Rewane made this statement on Channels Television’s Business Morning on Thursday.

Recall that Association of Licensed Telecommunications Operators of Nigeria (ALTON) and the Association of Telecommunications Companies of Nigeria (ATCON) had urged the Nigerian Communications Commission (NCC) to consider reviewing tariffs upward to address rising operational costs.

On January 3, Karl Toriola, chief executive officer (CEO), MTN Nigeria, said telcos want a 100 percent tariff hike.

According to Rewane, who previously supported the plans for a tariff hike, the move will make the sector more sustainable.

He said it would help to reduce inflation because it increases productivity, stressing that the price of MTN shares went up by 10% to 220.

Rewane reiterated that investors had already factored that in, adding that they are expecting a lot of good goodies.

“But more important to think about is the fact that because of an increase in tariff and an increase in investment to make the industry sustainable, they’re going to see an increase in productivity, not directly but indirectly.

“Any increase in productivity and output is likely to allow inflation to moderate, which is the goal. So, we heard from the policymaker Bosun Tijani, who was very clear that we want a sustainable sector. But we also heard from the regulator saying that we will hold these guys to quality of service.

“We also heard from the operators, MTN that they are all revving up. So in all, there are economic benefits because of increased output and productivity. Two, policymakers are aligned because they want this to lead to a moderation in inflation,” he added.

He further said that it was not a bad deal and re-echoed the minister’s comment that the tariff hike will not be 100 per cent.

“Will they get 100%? No, they will definitely not. We suspect that we are going to likely see something between 40 and 50% which is fair after so many years of static changes,” Rewane added.


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Telecom

Microsoft to Spend $80Bn on AI Data Centres

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In a bid to build AI-enabled data centres, Brad Smith, vice chair and president, Microsoft has disclosed the company’s plan to spend approximately $80 billion in its current financial year (to end in June), with more than half of that investment designated for the US.

Smith in a blog post, explained the tech giant plans to use the data centres “to train AI models and deploy AI and cloud-based applications around the world.”

Smith welcomed U.S. President Donald Trump to his second term in office, he cautioned against “heavy-handed regulations” that could slow down the private sector.

“The most important US public-policy priority should be to ensure that the US private sector can continue to advance with the wind at its back,” Smith stated.

He further explained that the U.S. “needs a pragmatic export control policy that balances strong security protection for AI components in trusted data centers with the ability for U.S. companies to expand rapidly and provide a reliable source of supply to the many countries that are American allies and friends.”

Stating that the US is well-positioned to flourish in its development of AI due to solid technology development and an innovative private sector.

“If the Trump Administration can develop a strong national AI talent strategy and use AI to make the government more effective and efficient, it will put the country on a promising path.”

He stated the U.S. is in a strong position to “win the essential race with China by advancing international adoption of American AI.”

Smith further claimed U.S. “products are more trusted than their Chinese counterparts, and our private sector is unmatched in its ability to invest in infrastructure around the world.”


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