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Subscribers Push for Boycott of Multichoice Services over Fresh Tariff Hikes

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Some Nigerians have urged subscribers of Multichoice Nigeria, operators of  DStv and GOtv, to boycott the firm while petitioning the federal government, regulatory agencies, and the National Assembly to intervene and ‘save Nigerians from alleged exploitation, according to ConsumerConnect .

Subscribers Push for Boycott of Multichoice Services over Fresh Tariff Hikes

This is coming as the Pay-Tv announced a second price increase for its DStv and GOtv packages this year, with hikes of at least 19 per cent across all bouquets

Multichoice Nigeria on Wednesday, November 1, 2023, announced fresh price increments in its DStv and GOtv packages after the first one it had announced and effected May 1, 2023.

According to Multichoice in  a letter dated November 1 and addressed to its partners, had stated: “On Monday, November 6, 2023, we will adjust our prices across all our packages on DStv and GOtv.

“We understand the impact this challenge may have on our valued customers and partners, but the rise in the cost of business operations, had led us to make this difficult decision.”

Multichoice also noted: “It remains our mission to provide the best entertainment and viewing experience to our valued customers and are committed to continue to deliver high-quality content and unparalleled service to our customers.”

The new tariff  for Premium bouquet, has been adjusted from N24,500 to N29,500; Compact+, from N16,600 to N19,800; Compact, from N10,500 to N12,500; Confam, from N6,200 to N7,400, among others.

However, for GOtv consumers, Supa+ price has increased from N10,500 to N12, 500; Supa moved from N6400 to N7,600; Max from N4850 to N5,700; Jolli, from N3,300 to N3,950, among others.

Multichoice Nigeria financials showed that the operator generated N277 billion for its financial year end March 31, 2023,

The company’s revenue, by implication, recorded 29 percent growth, compared to the N177.5 billion recorded in the previous year.

Reacting to the tariff hike, Sina Bilesanmi, president, Association of Telephone, Cable TV and Internet Subscribers of Nigeria (ATCIS), called for boycott of both DStv and GOtv by subscribers in Nigeria, stressing that the new price hike is exploitative in nature.

Bilesanmi contended it was the “fourth time” the operators would effect price hikes in 2023 in Nigeria.

He stated: “I cannot believe this is happening at this time. The brand is just exploiting the Nigerian market, all because no alternative yet!

“I will employ all Nigerians to boycott both DStv and GOtv services. I also call on President Tinubu, the National Assembly to step in and save Nigerians from this exploitation.”

According to him, ACTIS had met with President Tinubu August this year,  and demanded his intervention by asking these operators to give customers Pay Per View.

ACTIS recalled that “President Tinubu said we should give him time then. But I think the time is now for the entire country to rise against this exploitation by Multichoice.”

Bilesanmi also noted that the Association had written about 20 letters since 2020 to Multichoice on Pay Per View, and other issues in the industry, but the company feigned ignorance to these letters.

Earlier April 2023, Nigerians also had reacted angrily to Multichoice increments in subscription tariffs for both DStv and GOtv packages.

The company in its message to consumers had stated: “Please note that from May 1, your monthly subscription (premium) will be N24,500. To retain your old price of N21,000 for up to 12 months, ensure you are active by April 30.”

One of the subscribers then, simply took to his social media page and wrote: “You’ll soon pack up.”

Another simply identified as Morene Ajike, an Abuja-based businesswoman, who reportedly asked: “Nigeria is a country of over 200 million people.

“How come its citizens depend solely on a foreign company to view soccer stations, African Magic and other entertainment channels? All these things still points to corruption.”

She also alleged: “Companies like Multichoice closes the mouth of our political leaders with bribe and extorts citizens.”

Likewise, Bilesanmi had said of the idea: “Yes, we are aware of the South African hike and know that it is a sign of what will happen in Nigeria.

“They will hide under the guise of spiraling inflation and others to hike tariffs. But we have always pushed for pay-per-view.

“And if they say they do not have the technology or precedent globally to implement that template, they should think about a technology that allows us to retain our subscription when we don’t use it.”

He further explained: “For instance, if I subscribe and I am unable to use my subscription either because I am not around or I do not have cash to fuel my generator, I should be able to use it or roll it over when I subscribe again.”

Again, several subscribers have asked how Multichoice can actually justify its claim of delivering value and accessible services to its Nigerian customers?

“Is it by making life unbearable and contributing to the hardship that is already killing the people.

“How can Multichoice say it acknowledges that the people of Nigeria are living under increased economic pressure and yet hit them harder with price hike?”

Credit : ConsumerConnect .


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TikTok Deletes 2.1m Videos Across Nigeria for Violating Guidelines

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As part of efforts to enhance content moderation and create a safer platform for users, TikTok has announced the removal of 2.1 million videos in Nigeria.

The videos were said to have violated the company’s communities guidelines during the second quarter of 2024.

According to the Community Guidelines Enforcement Report shared on Tuesday, the removed videos represent less than 1 per cent of the total uploads in Nigeria during the reporting period.

“Key findings show that 99.1 per cent of these videos were proactively removed before users reported them, with 90.7 per cent taken down within 24 hours.

“These figures highlight TikTok’s commitment to staying ahead of harmful content, ensuring a safer platform for Nigerian users,” the report noted.

TikTok noted promised to continue to invest in technologies aimed at improving content moderation, while understanding potential risks, reinforcing its dedication to transparency and platform safety for its diverse user base in Nigeria and worldwide.

The removal is not just in Nigeria, TikTok said it globally removed over 178 million videos in June 2024, with 144 million of those removals facilitated through automated systems.

“With a proactive detection rate now at 98.2 per cent globally, TikTok is more efficient than ever at addressing harmful content before users encounter it,” the short-form mobile video platform stated.

TikTok is owned by ByteDance, a private global company founded by Chinese entrepreneurs.


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What does the future of marketing African tourism to Europe look like?

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Africa’s tourism industry has always been a major contributor to the continent’s economic growth, thanks to the unrivalled cultural experiences, stunning landscapes and one-of-a-kind wildlife safaris. Statista estimates that it contributed 5.9% to Africa’s GDP in 2022, up from 4.4% the previous year.

As the world goes back into normalcy post-pandemic, Africa’s tourism numbers will only continue to grow, with Europe firmly at the centre of this growth. But what does the future of marketing to European tourists look like, and how can locations and brands ensure they are heard above all the noise?

Evolving European travel preferences

European travellers’ preferences are gradually skewing towards authentic, sustainable, and immersive experiences. Booking.com’s 2023 Sustainable Travel Report found that 76% of the respondents are looking towards more sustainable travel options. The stereotypical vacation is no longer enough, and they are seeking adventures infused with local cultures, communities and nature. This means that African destinations are ideally positioned to appeal to this generation of travellers.

Additionally, the pandemic has contributed to a shift in travel behaviour and intimate experiences prioritising health and wellness have become more appealing. European travellers are also looking to digital platforms for inspiration, and influencers, social media and digital content play a major role when making travel decisions.

Storytelling: The key to marketing African tourism

Storytelling will be crucial when marketing African tourism to Europe. African destinations’ stories are fascinating – stories of heritage, culture and idyllic landscapes. These narratives draw in the European traveller, as they offer a deeper connection to the destinations. Brands that can tap into this will stand out among the rest.

“We understand the power of storytelling, which is why our approach is to craft compelling and authentic stories that resonate with European audiences. Content marketing, strategic communication and social media campaigns are just some of the ways we bring stories to life, ensuring they land every time with the target audience,” says Emma Cox, Executive Creative Director at Irvine Partners.

Digital campaigns and sustainability messaging

Marketing campaigns will not only need to be digital focused, as a result of the massive influence of social media, the content will also need to be engaging enough to capture traveller’s attention. This will include everything from outstanding visuals and videos, blog posts, influencer collaborations and even virtual tours.

Innovation, such as Virtual Reality and Augmented Reality will also play a key role when it comes to digital campaigns. These will continue to transform travellers’ experiences, even before they arrive at their destination.

European tourists place great value on sustainable tourism. One survey found that 86% of Britons stated that sustainability was important to them. African destinations will have to showcase their sustainability efforts, conservation and responsible tourism. Increasingly, travellers want to know how their visits impact local communities and the environment.

Overcoming challenges when marketing African tourism

Africa’s tourism potential is unmatched, but challenges still exist, which can be overcome by effective marketing and PR campaigns. Outdated views on the continent’s accessibility, infrastructure and safety persist, especially for first time visitors. Combating these views requires a public relations strategy, highlighting the modern, vibrant and safe destinations that the African continent has to offer.

Language and cultural barriers can also result in instances where the message gets lost in translation. Europe is not homogenous and each country has its own tastes and preferences. Successful marketing strategies require an understanding of these differences and in turn, tailoring messages accordingly for each market.

“In our decade long experience, we have found the most success when we tailor messaging for each market. This is why it was imperative that we have offices in the UK and Germany, to ensure that any campaigns we work on have local nuance,” concludes Cox.

Bright future

The future of marketing African tourism to Europeans is very promising. With the right strategies, centering storytelling, digital engagement, technology and sustainability, African destinations can flourish and take their rightful place on the global tourism landscape.


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African Voices Changemakers Celebrates Afrobeat Sensation Rema

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Afrobeat sensation and Nigerian music star, Rema, will this week share his inspiring story on CNN International’s African Voices Changemakers, sponsored by Globacom.

Born Divine Ikubor, the 24-year-old Edo-born singer-songwriter, discovered his passion for music in church and school. His big break came after posting a viral freestyle on Instagram, catching D’Prince’s attention. This led to a record deal with Jonzing World, a subsidiary of Mavin Records, owned by Don Jazzy.

Rema’s global ascension gained momentum in 2022 with the release of his hit single “Calm Down”. The song’s massive success led to a collaboration with American pop sensation Selena Gomez, propelling it to greater heights.  Notably ‘Calm Down” reached number three on the prestigious Billboard Hot 100 chart, number one on Billboard Afrobeats Songs chart, where it held the top spot for a record- breaking 58 weeks.

His star status was crowned on November 7, 2022, when he received an award for achieving 1 billion streams worldwide during his London concert, in addition to performing at the Ballon d’Or ceremony held at the Theatre du Châtelet in Paris, France on October 30, 2023.

The interesting episode of African Voices awaits viewers on CNN on Saturday at 8.30 a.m., with repeats at noon the same day.  More repeats come up on Sunday at 4.30 a.m., 7.00 p.m. and on Monday at 4.00 a.m.

 


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