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Telecom

Subscribers Seek Free Calls, Data as Palliatives

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Deolu Ogunbanjo, president, NATCOMS
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Telecoms subscribers have appealed to the telecoms companies to provide them with free voice calls, in addition to more data palliatives.

Subscribers Seek Free Calls, Data as Palliatives

Deolu Ogunbanjo, president, NATCOMS

Deolu Ogunbanjo, president, National Association of Telecoms Subscribers (NATCOMS), who spoke during a recent webinar organised by the Nigerian Communications Commission (NCC), said the call became necessary to cushion the impact of the Covid-19 pandemic, which he said, had grounded global economies, and created so much challenges for telecoms subscribers across networks.

Ferdi Moolman, CEO, MTN, recently said the telco alone had provided 3.71 billion free SMS to more than 51 million subscribers across every state of the Nigerian federation; which he said was a projection that 75 per cent of all MTN subscribers, utilised the service while it lasted during the pandemic.

But while commending the telecoms operators for providing free SMS to subscribers, Ogunbanjo said: “Telecoms subscribers in Nigeria are also looking forward to the telecommunications companies in Nigeria to give free voice call and additional data palliatives to subscribers on their various networks.”

Ogunbanjo commended NCC for setting up the pace on the consumer rights to seek redress by providing the 6-2-2 Toll-free line.

“The Mobile Network Operators (MNOs) have also done the same by providing the Toll-free customer care lines. He however said unfortunately, this is not so for other companies operating in Nigeria.

In other countries, we all know that companies do provide Toll-free redress /complaint lines as one the consumer’s rights to seek redress anytime.

This Redress/Complaint Toll-feee lines should be provided by all companies operating in Nigeria that is expecting some form of feedback /redress on their products and services offerings, as this promotes consumer-centrism,” Ogunbanjo said.

He drew the attention of NCC to the unwholesome practice of mobile phone importers and manufacturers, insisting that with a population of over 200 million people and a subscriber base of over 190 million subscribers as at April this year, Nigeria is a very big phones market and as such, all phones coming into Nigeria must be of standard quality and must satisfy the yearnings and aspirations of phone users, particularly as it concerns the phone chargers that come with mobile phones into Nigeria. “All over Nigeria, our electrical wall sockets are the 3-pin-plug type.

However, phone dealers, to our disappointment bring into Nigeria the 2-pin-plug phone chargers, a development that infringes on the consumer’s right to product satisfaction in view of the fact that mobile phones are consumer durables,” Ogunbanjo said.

He therefore called on NCC to engage mobile phone importers and manufacturers to ensure that all mobile phones coming into Nigeria come with 3-pin quality chargers.


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Telecom

NCC Asks Consumers to Monitor Data Usage to Authenticate Consumption

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Nigerian Communications Commission (NCC) has charged the over 174 million telecoms subscribers in the country to constantly monitor their data usage to authenticate their consumption level.

NCC Asks Consumers to Monitor Data Usage to Authenticate Consumption

This follows concerns being raised by telecoms consumers about the rapidity of data depletion on their devices.

The Commission particularly enjoined the consumers to always contact their service providers to make requests for cases of discrepancies noted in their data usage.

While the consumers are expected to contact their service providers to request for their usage history/statement where inconsistency exists in their data usage as first step, the Commission said they may also escalate such issues to the Commission through its toll-free Number 622 and social media platforms, especially if their requests are not satisfactorily handled.

The Commission, which also made some clarifications regarding the concerns being raised by the consumers around data usage, said the need to inform the consumers on their concerns is part of its commitment to protect and appropriately inform and educate the telecom consumer on industry issues.

Making further clarifications around data speed and usage, the Commission said data speed is the speed at which data is transferred between two devices, measured in megabits per second (Mbps or mbps), stressing that given the spread of Internet services and the immense investment in the sector, data rates have continued to increase and users may be unaware of how to measure data speed.

The telecoms regulator explained further that websites such as www.fast.com also provide an easy way for consumers to measure Internet speed on any device at any location.

“The higher the data speed, the quicker pages load-downloads and uploads-occur and expectedly, the quicker data bundles are exhausted. So, as telecom consumers are able to do more on devices in less time, some consumers’ devices & network service providers make it possible to limit data speed to help users manage data usage better.

“In any case, most devices now include functions to measure data used by devices and it is imperative that users monitor same to authenticate data usage, such as applications left running on devices. Therefore, where discrepancies occur users may contact their service provider to request for their usage history/statement. If request is not dealt with satisfactorily then, users can contact NCC by calling 622 or engage the Commission via its social media platforms”.

It added that the data usage experience is a function of location, network equipment and users connected in a particular location.

 

 

 

 


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Telecom

Phone Theft: AMCODET Urges Mandatory Registration @ Point of Purchase

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Association of Mobile Communication Device Technicians of Nigeria (AMCODET), has called on the Nigerian Communications Commission (NCC) to make it mandatory for mobile phones to be registered at the point of purchase.

Phone Theft: AMCODET Urges Mandatory Registration @ Point of Purchase

According to Kehinde Apara, president of AMCODET, implementing this registration process would significantly help in combating phone theft and assist in locating stolen devices.

Apara, made this appeal in an interview in Lagos on Monday.

He stated, “Registration of mobile phones will reduce theft to the barest minimum, as it will be difficult for thieves to sell registered stolen phones.”

Apara explained that the registration of new phones would also help to reduce the harassment faced by technicians by security agencies.

“So many of our members have been labelled accomplices in theft cases, because customers bring stolen phones to them to repair. We believe this is unfair to such innocent people,” he said.

He went on to highlight that the NIN-SIM linkage, which was originally an idea brought forward by AMCODET, was created to curb insecurity and theft.

However, Apara pointed out that “It is not enough.”

He stressed the need for further measures to ensure the proper registration of mobile phones, emphasising that such a step would make it easier for technicians to identify stolen devices brought in for repair or flashing.

“AMCODET has been at the forefront of organising seminars on the security of mobile phones and has also been sensitising the public and authorities on the challenges faced by the association due to phone theft. There is no way our members can identify if a phone is stolen when brought to them for repairs or flashing, but if the phone is registered, the technician can more easily identify it,” he explained.

Apara also expressed a desire for closer collaboration with security agencies, saying, “We want to work with security agencies to ensure that phones are properly registered, theft is prevented, and thieves are brought to book.”

In additin to the call for phone registration, Apara appealed to individuals and the private sector to support efforts to develop the mobile phone industry in Nigeria.

He remarked, “We need individuals’ support to develop our industry, rather than relying on government for everything.”

He emphasised that Nigeria has the capacity to develop its own technology and reduce reliance on imported devices, “With the support of individuals and the private sector, Nigerians can begin to develop its own technology, rather than relying on imported technology.”

Apara expressed optimism for the future of the mobile phone industry in Nigeria, believing that with the right support, the country could build its own technological solutions and move towards greater self-reliance.

“We can develop our own technology.”

“But we need the support of individuals and organisations to make it happen,” he said.

Credit: NAN


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Telecom

Apple Faces €150M Fine in France Over Alleged Antitrust Violations

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French antitrust regulators have fined Apple 150 million euros ($162 million) over its App Tracking Transparency (ATT) feature, which is facing scrutiny in multiple European countries.

The French Competition Authority ruled that Apple’s implementation of ATT was “neither necessary nor proportionate to the company’s stated goal to protect user data” and unfairly penalized third-party publishers.

Alongside the financial penalty, Apple has been ordered to publish the decision on its website for seven days. The ruling comes amid ongoing investigations in Germany, Italy, Romania, and Poland into ATT, which Apple introduced in 2021 as a privacy safeguard.

ATT requires apps to obtain explicit user consent via a pop-up before tracking activity across other apps and websites. If users decline, the app loses access to their advertising identifier, limiting targeted advertising. Critics argue that the system disproportionately benefits Apple by restricting competitors while promoting its own advertising services.

The French watchdog found that ATT forces users to navigate excessive consent windows for third-party apps on iPhones and iPads, making the process unnecessarily complicated.

Additionally, Apple’s system requires users to opt out of ad tracking twice rather than once, which the authority said undermines the feature’s neutrality and causes economic harm to app publishers and ad service providers.

The ruling emphasized that smaller publishers, which rely heavily on third-party data collection for revenue, are particularly affected.

The French regulator initially declined to impose emergency measures in 2021 after complaints from the advertising industry, but continued its investigation, ultimately leading to Monday’s decision.


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