E-Business
Survey Reveals Why CIOs Must “Flip” Leadership Styles- Gartner
As the technologies and trends that power digitalization move to center stage, Chief Information Officers (CIOs) are being presented with a unique opportunity to become digital leaders according to a global survey of CIOs by Gartner, Inc.
The survey showed that CIOs are fully aware that they will need to change in order to succeed in digital business, with 75 percent of respondents saying that they need to adapt their leadership style in the next three years.
Gartner analysts presented these findings during the sold out Gartner Symposium/ITxpo, which is taking place here through Thursday.
“To grasp the digital opportunity, incrementally improving IT performance isn’t enough,” said Dave Aron, vice president and Gartner Fellow. Digitalization is no longer a sideshow — it has moved to center stage and is changing the whole game. CIOs now have a unique opportunity, but they must ‘flip’ their information, technology, value and people leadership practices to deliver on the digital promise.”
The worldwide survey included responses from 2,810 CIOs, representing more than $397 billion in CIO IT budgets in 84 countries.
The Gartner report “Flipping to Digital Leadership: The 2015 CIO Agenda,” represents the most comprehensive examination of digital business opportunities and threats and CIO strategies.
Gartner’s last CIO Survey — “Taming the Digital Dragon: The 2014 CIO Agenda” — explored the advent of the third era of enterprise IT, where information and technology make a fundamentally different contribution to the business, less tied to efficiency and effectiveness of internal processes than to enabling disruptive new products, services and business models. Nearly one year later, the third era is here, and digitalization is increasingly determining the winners and losers in all industries.
“This isn’t just a high-tech story, a U.S. story, a private-sector story, a large-company story or a startup story,” said Mr. Aron. “Digitalization is transforming all types of companies and public sector agencies. More often than not, these transformations represent both massive opportunities and substantial challenges for the CIO and the IT organization. Digitalization is not only a way to gain a competitive edge, but also provides a powerful ability to flip disadvantages into advantages.”
According to the 2015 CIO Survey, 89 percent of CIOs agree that in addition to the considerable opportunities afforded by digitalization, the digital world engenders new, vastly different and higher levels of risk, and 69 percent said that the discipline of risk management is not keeping up.
CIOs therefore need to review with the enterprise and IT risk leaders whether risk management is adapting fast enough to a digital world.
The exciting news for CIOs, is that despite the rise of roles, such as the chief digital officer, they are not doomed to be an observer of the digital revolution.
According the survey, 41 percent of CIOs are reporting to their CEO.
This is a return to one of the highest levels it has ever been, a result of the digital narrative gaining prominence in the boardroom and on the executive committee.
Even stronger evidence of opportunity for CIOs is the fact that the survey reveals that CEOs expect them to lead the digital charge during this critical transition period.
However, as in last year’s CIO survey, it appears that IT budgets are not growing exuberantly.
The average IT budget will grow by just one percent from 2014 to 2015. CIOs estimate that 79 percent of IT spending will be “inside” the IT budget (up slightly from last year), but much digital innovation can and will be funded outside the planned IT spending.
Perhaps the biggest hurdle when it comes to digital opportunity for CIOs is the fact that the IT discipline within most enterprises has developed a set of behaviors and beliefs over many years, which are ill-suited to exploiting digital opportunities and responding to digital threats.
To start with, most enterprises still think of innovation in terms of the technology paradigm. If this continues, the digital opportunity may be lost.
Digital leadership means flipping the approach from legacy first to digital first, assuming all solutions will be cloud based, designed for mobile and highly contextualized, and looking to exploit unstructured data, and run data-led experiments. Secondly, most enterprises and their CIOs disproportionately focus on what is easily measurable (e.g., IT cost), rather than what is most valuable or requiring the most attention (e.g., the value of building a digital capability) — another situation that has to flip.
“During the second IT era of industrialization, people leadership was honed to emphasize precision, discipline and tight control,” said Graham Waller, vice president and executive partner for Gartner Executive Programs. “Therefore, through both nature and nurture, CIOs have evolved into control-style pragmatic leaders. Given the characteristics of the new digital era, this bias is dangerous. CIOs must invert their style to be more vision-led and inspirational.”
The survey results underline the fact that CIOs already know this. Seventy-three percent of surveyed CIOs say that they have changed their leadership style over the last three years, and 75 percent say they must change it over the next three years to flip their leadership style from “control first” to “vision first.”
“Being a powerful digital leader and influencer takes time and CIOs need to spend time being digital leaders,” said Mr. Aron. “Running an IT organization is a complex business, and when we compare the 2011 and 2015 Gartner CIO Surveys, we find that the average CIO is spending more, not less, time running the IT shop — five percent more, or an extra day per month.
“However, the survey data also tells us that, all things being equal, the CIOs with higher performance as IT leaders spend significantly less time running the IT shop and delegate some business unit leader engagement. This gives them an extra five percent ‘time bonus,’ or a day per month, to engage the board, senior leadership and external customers.”
In a new report, Kaspersky identified over 7 million compromised accounts belonging to streaming services like Netflix, Disney+, Amazon Prime Video and others. For millions of Gen Z users, these streaming platforms play a central role in how this generation socialises and connects with global culture.
To raise their awareness and build digital resilience, Kaspersky has launched “Case 404” — an interactive cyber-detective game that helps Gen Z recognise hidden dangers and learn how to protect their digital lives.
Streaming platforms have become digital sanctuaries for Gen Z. According to recent studies, Gen Z not only spends more on streaming platforms than any other generation but also actively participates in online fandoms, sharing clips, memes and fan theories across social media: episodes become memes, quotes turn into tweets, and characters live on through edits, debates, and TikTok trends.
Yet this always-online, highly engaged behaviour comes with hidden risks. The very devices Gen Z uses to stream their favourite shows can become entry points for cybercriminals through malware infections. These threats often hide in unofficial downloads, pirated content, browser extensions, or compromised apps, silently collecting login credentials, session data, and other personal information.
Kaspersky Digital Footprint Intelligence team analysed compromised credentials linked to the major streaming services (Netflix, Disney+, Amazon Prime Video, Apple TV+ and Max) and uncovered 7,035,236 cases in 2024. These weren’t stolen directly from the platforms themselves but were collected as part of broader credential theft campaigns.
Netflix: A major target for cybercriminals
It’s no surprise that Netflix is the defining streaming brand for Gen Z. Netflix leads both in popularity and in exposure, with 5,632,694 compromised accounts detected. Brazil had the highest number of exposed Netflix credentials in 2024, followed by Mexico and India.
Disney+
Kaspersky experts detected 680,850 Disney+ accounts in leaked datasets. Again, Brazil stood out as the country with the most breached accounts, followed by Mexico and Germany.
Amazon Prime Video
Amazon Prime Video, though smaller in volume with 1,607 compromised accounts, still plays a significant role, especially among Gen Z viewers looking for more subversive or edgy narratives. In 2024, Mexico, Brazil, and France were the top countries with leaked Prime Video accounts.
Once a device is infected, cybercriminals don’t stop at the streaming app. Malware collects sensitive data — account credentials, cookies, bank card details — which are then sold or leaked on underground forums. Sometimes, attackers give this data away just to build their reputation.
These forums are active, fast-moving, and accessible to a wide range of malicious actors. What begins as a compromised Netflix password can quickly snowball into broader digital intrusion, identity theft, or financial fraud, especially if the same credentials are reused across services.
As streaming platforms, fandom culture, and social media become deeply woven into Gen Z’s everyday experience, cyberthreats are adapting to target the spaces they trust most. To respond to this shift, Kaspersky has created “Case 404” — an interactive cybersecurity game explicitly tailored for Gen Z users.
In this digital quest, players step into the role of AI-powered cyber-detectives, investigating realistic online crimes inspired by current threats. Upon completing all cases, users receive a discount on Kaspersky Premium, turning new knowledge into actionable protection.
“For Generation Z, streaming is more than entertainment; it’s a daily habit, a source of identity and community. But that emotional connection also creates a blind spot. Malware hidden in unofficial downloads or third-party tools silently steals login credentials and personal data, which are then traded or sold on cybercriminal forums.
Protecting your streaming account today means thinking beyond passwords — it means securing your devices, avoiding suspicious downloads, and being mindful of where your clicks lead you,” comments Polina Tretyak, digital footprint analyst at Kaspersky.
In a powerful stride towards an inclusive digital future, the National Information Technology Development Agency (NITDA) is spearheading a transformative drive to empower Nigerian women in the Artificial Intelligence (AI) and digital economy.
This commitment was resoundingly reiterated by NITDA’s Director General, Kashifu Inuwa CCIE, at the “Innovate Her 25” conference, the 10th National Conference and 11th Annual Meeting of Nigerian Women in Information Technology.
Speaking at the event themed “Women in AI: Unlocking Resilience, Fostering Innovation and Leadership,” Inuwa, represented by Dr. Aristotle Onumo, Director of Stakeholder Management and Partnerships, emphasised that true innovation blossoms not in isolation, but through synergistic partnerships and collective endeavor – principles deeply embedded in NITDA’s operational ethos.
Highlighting Nigeria’s Artificial Intelligence (AI) Strategy, Inuwa added that inclusivity is embedded as a core objective: “Our strategic roadmap mandates that at least 40% of our programmes directly benefit women and underserved groups. We have also developed a Gender Inclusion Strategy to guide interventions in areas such as training and infrastructure,” he explained.
Further underscoring Nigeria’s leadership in the digital space, Inuwa excitingly announced that in September 2025, NITDA will proudly host a Leadership Summit on AI. This landmark event will convene stakeholders from across the African continent, fostering a collaborative environment to forge a unified AI vision for Africa.
In alignment with the conference’s focus on empowering women in technology, the DG detailed NITDA’s diverse capacity-building initiatives spanning AI, cloud computing, and cybersecurity. “We work with partners such as the Renew Hope Initiative to train thousands of women across Nigeria’s six geopolitical zones,” he revealed, highlighting the agency’s broad reach.
NITDA stands ready to collaborate with organisations like the Nigerian Women in Information Technology (NIWIT), actively encouraging proposals for bespoke programmes that cater to specific community needs. “We focus on targeted training with measurable outcomes, rather than generic approaches,” Inuwa affirmed, emphasising a results-oriented methodology.
He further spotlighted NITDA’s “Digital Literacy for All Initiative,” which seeks to equip 70% of Nigerians with digital literacy by 2027. Through strategic partnerships with the NYSC and the integration of digital literacy into national school curricula, the agency plans to train over 30 million Nigerians — with a dedicated focus on underserved communities and public servants.
Addressing critical concerns surrounding ethical AI, Inuwa emphasised the importance of developing indigenous datasets and large language models reflective of Nigeria’s unique realities: “We are working closely with stakeholders to build local datasets that safeguard Nigerians’ digital rights and ensure ethical AI use,” he assured.
NITDA is also championing mentorship for women in technology through impactful initiatives such as Women Innovate. The agency warmly welcomes collaboration with NIWIT to design structured mentorship programmes and is open to formalising such partnerships through Memoranda of Understanding (MoUs).
“NITDA is committed to fostering inclusive economic growth through innovation. Partnership and collaboration remain the way forward,” Inuwa declared.
The session concluded with a resounding call to action, urging women-focused organisations to leverage NITDA’s open-door policy and unite in advancing digital inclusion across Nigeria. The future of Nigeria’s digital economy is inclusive, and women are at its forefront.
Amazon’s management on Wednesday said that it expects that artificial intelligence software will reduce the number of office workers at the world’s largest online retailer.
Andy Jassy, chief executive, Amazon
“We will need fewer people doing some of the jobs that are being done today and more people doing other types of jobs,” Andy Jassy, chief executive, Amazon wrote in an email to employees.
He said it was difficult to predict how the overall workforce will evolve, but in the next few years, it is expected that AI efficiency gains will lead to a reduction in the number of office workers.
According to earlier reports, Amazon employed around 1.5 million people worldwide, with approximately 350,000 office employees in various roles.
The Wall Street Journal reported that the company does not anticipate further large-scale layoffs, as seen in 2022 and 2023, in the near future.
Instead, it expects that vacant positions will not be refilled.
However, layoffs are not ruled out, according to sources familiar with the matter.
“Amazon is focusing on so-called AI agents, software capable of independently performing tasks. These agents could, for example, summarise information from the web and data sources, write software, translate languages and automate many time-consuming tasks,” Mr Jassy explained.
“Agents will be teammates that we can call on at various stages of our work,” he added, urging employees to experiment with AI whenever possible.
The impact of AI on the job market has been a concern for many years.
Recently, Spotify, the leader in music streaming, announced that teams requesting additional staff would first need to prove that AI could not perform the tasks.
The creators of the language-learning app Duolingo plan to gradually replace external workers with AI.
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