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E-Business

Swift, Courteous Delivery Responsible for Konga’s Rise to E-commerce Summit

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Following the unbeatable deals and price slashes it offered during its recent 2018 Black Friday sales tagged Konga Yakata, it has emerged that an amazingly swift and responsive delivery was another factor that set e-commerce giants Konga apart before and after the month-long shopping fiesta and responsible for its rise as Nigeria’s biggest e-commerce outfit.

 

Konga Yakata, which ran from Thursday November 8th through Friday November 30th  2018 online @ Konga.com and offline in Konga stores nationwide, broke all sales projections as the company enjoyed huge hits and footfalls on its composite platforms.

 

Interestingly, a strong point which has made Konga stand out since its acquisition by the Zinox Group and merger with Yudala in May 2018 has been the ease with which it has solved the thorny issue of logistics/delivery which has remained a stumbling block for many players in the sector.

 

Aligned to this is the highly professional and courteous disposition of its well-trained delivery and customer experience team – a factor that has made the company a firm favourite for millions of shoppers in Nigeria.

 

“Before Yakata, I had been impressed with Konga for the speed of delivery. All the items I bought up until that time never exceeded 48 hours before they were delivered,” stated Emmanuel Oki, a small business owner.

 

“During Yakata, Í was even more than impressed as I expected them to encounter some challenges with the increased volume of orders.

 

“Instead, I even enjoyed 24 hours and same day delivery of most of the items I shopped.

 

“Their delivery guys are also very professional,  respectful and smiling all through, even when I was not immediately around to receive my items and kept then waiting for a bit.”

 

According to Stella Dim, an engineer with an oil-servicing company, “Konga has won the hearts of many sceptical shoppers as a result of its integrity, quality-focused approach to e-commerce and professionalism.

 

“Nowhere is this professionalism better demonstrated than in the conduct of their customer-facing staff – the delivery guys, store attendants and customer service team.

 

“Every interaction only goes to reinforce this confidence in the company, especially for many disgruntled shoppers who have had nasty experiences from other companies.

 

“Confidence is very important in an industry such as e-commerce where some unscrupulous players even sell fake items or treat customers shabbily, “ she said.

 

Recently, a number of shoppers had taken to popular microblogging site, Twitter to send positive shout-outs to Konga, commending the company for its quality products, responsive, professional service and swift delivery.

 

According to Michael Adjei, a social media enthusiast, the show of love further goes to justify how well the management of the new Konga has done in capturing the minds of a demanding populace.

 

“Nigerians are very smart, savvy and demanding shoppers who also recognize quality and can go out of their way to pay over the odds to get it.

 

“With the new Konga, we are beginning to see the rise of a truly quality-conscious and professional e-commerce outfit whose management not only understand the business but also care deeply about its customers and do their utmost to please them. We should be proud indeed,” he concluded.

 

 


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

E-Business

NDPC, Mastercard Partner to Strengthen Data Protection

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Dr. Vincent Olatunji, commissioner, NDPC and Derek Ho,deputy chief privacy officer, Mastercard
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Nigeria Data Protection Commission (NDPC) has signed a Memorandum of Understanding with Mastercard to enhance data protection in Nigeria.

Dr. Vincent Olatunji, commissioner, NDPC and Derek Ho,deputy chief privacy officer, Mastercard

The agreement was sealed during a workshop where 150 Data Protection Officers (DPOs) were trained on Data Protection Impact Assessments (DPIAs).

Dr. Vincent Olatunji, commissioner, NDPC, said the event kicks off activities for the 8th NADPA conference, highlighting government efforts to train more certified DPOs.

Olatunji also disclosed the Federal Government’s commitment to increasing the number of certified DPOs with the required skills to manage data protection.

He noted that Nigeria’s digital-savvy youth are key to driving this agenda.

“Human capital is really key to us, and the ecosystem we are regulating is very special. It is still new, still emerging, and we need all we can to build the capacity of officers.

“We want to build the capacity of our people so we can be able to deliver on our mandate and fully deepen privacy in Nigeria.

“We are targeting to build the capacity of 250,000 DPOs annually, and we are working with partners like Mastercard to achieve that,” he said.

Derek Ho,deputy chief privacy officer, Mastercard,  also stressed the need for collaboration to build trust in the digital economy and urged participants to embrace training as data protection keeps evolving.

 

 


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E-Business

CSCS Launches *7270#, USSD Code Service

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Central Securities Clearing System PLC (CSCS) has announced the launch of *7270#, its Unstructured Supplementary Service Data (USSD) code service, set to go live on May 8th, 2025.

CSCS Launches *7270#, USSD Code Service

The USSD code service is an innovative solution designed to enhance the ease and accessibility of investment services for all users.

Also, this service leverages the network capabilities of MTN Nigeria to bring unparalleled convenience to investors.

Driven by a relentless commitment to innovation, CSCS aims to revolutionize information access within the Nigerian capital market through this USSD code service.

As the Central Securities Depository (CSD), CSCS focuses on enhancing investor experiences and providing deeper market insights with unparalleled convenience.

The CSCS USSD code service offers seamless access to essential market information directly from mobile phones, eliminating the need for internet connectivity or specialized trading platforms.

Investors can now effortlessly retrieve Clearing House Number (CHN), check Direct Cash Settlement (DCS) status, view stock positions, account balances, and account status confirmations.

Haruna Jalo-Waziri, managing director/chief executive officer of CSCS, said ” We are excited to launch the *7270# USSD code service, a significant step in leveraging mobile technology to democratize access to account and portfolio information.

“This service empowers every investor, regardless of their location or resources, to stay informed about their investments. At CSCS, we believe that financial inclusivity is key to driving economic growth.

“Our partnership with MTN Nigeria on this project represents a significant leap toward a more inclusive financial landscape, leveraging the spread of the MTN network.

“This collaboration enhances the investing experience, reinforcing our shared commitment to empowering individuals with the tools they need to manage their financial futures effectively.” he added.

The CSCS USSD code service will initially be available to MTN users only. However, CSCS plans to expand this service to other networks soon.

This innovative service offers investors streamlined and secure access to critical market information at their fingertips.

Aisha Umar Mumuni, chief digital officer of MTN Nigeria, said, “This collaboration with CSCS on the *7270# USSD service underscores MTN’s commitment to harnessing the power of mobile technology to simplify complex processes for our users.

“By making critical investment information available at the touch of a button, we are helping to democratize access to the capital markets and, in the process, enhance investor engagement and market transparency,” she said.

CSCS continues to lead the way in technological advancements, reinforcing its position as a pivotal player in the Nigerian capital market ecosystem.

This initiative underscores our dedication to enhancing market efficiency and empowering investors with the tools they need for informed decision-making.

 


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E-Business

Expert Urges FG to Leverage Digital Assets to Drive Diversification Goal

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The need to maximise local digital assets, amid dwindling Oil revenues and a struggling economy, has been reiterated by the Chief Executive Officer of Quomodo Systems Africa, Oluwole Asalu, who maintained this measure remains the path to prosperity.

Asalu, while addressing the press in Lagos, recently asserted that global shift towards digital economies, presents a pivotal opportunity for Nigeria at this time to mobilise sufficient resources towards effective governance.

He emphasised harnessing the burgeoning local digital economy to expedite national diversification goals, while break away from overdependence on oil output.

Asalu, boasted further that Nigeria’s tech-savvy, youthful population and increasing recognition from global tech giants already position its digital sector as a driver of inclusive growth and job creation.

“Nigeria’s overreliance on oil is no longer tenable. As global markets shift towards renewable energy, the urgency to diversify has never been greater. Technology stands out as the most promising avenue, not merely as a sector, but as an enabler of growth across all facets of the economy,” he explained.

According to him, Nigeria’s tech talent remains the new oil, a renewable resource with the potential for significant returns, if strategically harnessed.

Like India’s successes in information technology services, Asalu want Nigeria to tap into lucrative outsourcing industry to draw foreign investment.

“Foreign investment in Nigeria’s tech sector is rising. Programmes like Digital Explorers have led European firms such as Telesoft to establish operations in Nigeria. Tech giants like Microsoft and Facebook have followed suit, injecting capital and creating jobs,” he stated.

He again pointed to the emergence of three unicorns within Nigeria’s tech ecosystem as a breakthrough and sign of maturity.

“Nigeria’s tech ecosystem is already showing signs of maturity, with three unicorns emerging from its soil. These success stories, powered by local innovation, underscore the viability of a home-grown, world-class tech sector,” he affirmed.

He however emphasized urgent need to close existing gap in skills and infrastructure, in addition to embracing governance and collaboration to fully harness digital potential cum future.

 


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