United Bank for Africa (UBA) Plc, Africa’s Global Bank, is celebrating the 6th year of operation of Leo, its flagship artificial intelligent Digital Assistant and Chatbot...
By George Muhia, Industry Lead – Africa Digital Natives at Infobip A survey conducted by Gartner has found that chatbots will become the primary customer service...
Snapchat has launched My AI, a new Chatbot running the latest version of OpenAI’s GPT technology. Snapchat subscribers can now access My AI, an experimental feature,...
Every business is founded to solve a customer problem, and the vast majority of products and services are designed to alleviate a specific customer pain point....
Fidelity Bank Plc. has unveiled a seven-point agenda aimed at making it Tier-One in Nigeria and outlive competition. The agenda unveiled by Mrs Nneka Onyeali-Ikpe, chief...
By Olajide Osho-Thomas Nigerian firms that offer extensive customer support on their platforms are eagerly snapping up chatbot solutions to improve Customer Experience (CX) and drive...
MTN Group has launched Africa’s first Mobile Money (MM) artificial intelligence service or ‘chatbot’. In a statement the company confirmed that the chatbot went live in...
