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By Mirza Bukva, Head of Telecom Partnerships Africa at Infobip Customer experience (CX) plays a crucial role in determining success in today’s interconnected world of modern...
By Kehinde Ogundare, Country Manager, Zoho Nigeria. According to the United Nations, artificial intelligence (AI) has the potential to contribute up to $15.7 trillion to the...
In a bold move designed to take customer engagement to the next level, Kuda Microfinance Bank has announced plans to host a unique six-hour live customer...
By George Muhia, Industry Lead – Africa Digital Natives at Infobip A survey conducted by Gartner has found that chatbots will become the primary customer service...
By Marina Bolfan, Senior Customer Growth Executive at Infobip Nigeria Nigeria’s banking sector is becoming increasingly more competitive. This is especially the case within the digital...
By Prashanth Krishnaswami, Head of CX Market Strategy & Thought Leadership, Zoho Corp. It’s no secret that customer experience (CX) is a major point of differentiation...
In a bid to solve customer related issues, MTN in partnership with Nokia have unveiled revolutionary customer experience management system that would address challenges impeding customers...
In line with its commitment to innovative customer service delivery, Heritage Bank Limited has reiterated its capacity to lead the market in the area of unequalled...