By Kehinde Ogundare, Country Head, Zoho Nigeria Most business leaders will agree that data analytics is a strategic necessity today. Without access to comprehensive data and...
By Mirza Bukva, Head of Telecom Partnerships Africa at Infobip Customer experience (CX) plays a crucial role in determining success in today’s interconnected world of modern...
By Kehinde Ogundare, Country Manager, Zoho Nigeria. According to the United Nations, artificial intelligence (AI) has the potential to contribute up to $15.7 trillion to the...
By Kehinde Ogundare, Country Head – Nigeria, Zoho Corp. Small and medium-sized businesses (SMBs) are the lifeblood of the Nigerian economy. According to figures released last...
By Boris Maric, Senior Customer Growth Executive at Infobip Hyper-personalisation has revolutionised customer engagement by tailoring experiences through data analysis and thus enhancing the Customer Experience...
By George Muhia, Industry Lead – Africa Digital Natives at Infobip A survey conducted by Gartner has found that chatbots will become the primary customer service...
By Marina Bolfan, Senior Customer Growth Executive at Infobip Nigeria Nigeria’s banking sector is becoming increasingly more competitive. This is especially the case within the digital...
By Prashanth Krishnaswami, Head of CX Market Strategy & Thought Leadership, Zoho Corp. It’s no secret that customer experience (CX) is a major point of differentiation...
For organizations large and small, the year 2020 was the longest year ever. The quick lesson is the urgent need to reorient the workforce to a...
