By Mirza Bukva, Head of Telecom Partnerships Africa at Infobip Customer experience (CX) plays a crucial role in determining success in today’s interconnected world of modern...
Africa is the most censorship-intensive region in the world, with 10 countries shutting down its social media this year. This is according to cyber security company...
United Bank for Africa (UBA) Plc, Pan African financial institution, has in the last three years won the hearts of its customers with LEO, its artificial...
Businesses today serve customers based on companies’ own terms and not necessarily how customers prefer. For example, customers are required to download apps to enjoy companies’...
9mobile has said it is offering Nigerians the opportunity to purchase data directly on Facebook, social media platform. The development is another initiative to enable customers...
Ikeja Electric, Nigeria’s largest power distribution company, has unveiled a WhatsApp messaging solution, which offers real-time customers complaints resolution and 24-hour customer support service. The IE...
Mobile voice telephony usage in Africa has remained stable and the situation is likely to persist at least until the end of this year – despite...
Etisalat, Nigeria’s most innovative and fastest growing telecommunication company, in response to its subscribers’ varied preferences in regards to data consumption, simplicity, control and preference, has...
