Connect with us

News

TCP @ 10: Consumer is King Again

Published

on

Kindly share this post

Like an organized revolt it came in late 2001 and at the blink of the eye, Nigeria was awash with telephones. That was the beginning of the revolution.

In the burgeoning activities without adequate consumer education some issues were thrown up.

Such issues included false billing, arbitrary disconnection of service, poor service delivery, drop calls, non-chalant attitude towards genuine complaints, supply and installation of substandard equipment and devices, deceptive advertisement, credit depletion, inability to recharge, inability to check credit balance, network failure, and sending/charging for multiple text massages in place of a single one.

Numerous consumer complaints and inquiries poured into Nigerian Communications Commission (NCC), necessitating the establishment of the Telecom Consumer Parliament (TCP).

TCP is an alternative dispute resolution (ADR) that includes dispute resolution processes and techniques that fall outside of the judicial process.

It is a platform designed by NCC to bring stakeholders in the telecommunications industry together with the aim of resolving Consumer Complaints, as well as informing and educating stakeholders on topical issues that affect the industry.

The idea for setting up the parliament was informed by the need to bridge the information gap between the operators and their consumers and most importantly to provide an avenue for aggrieved subscribers to seek redress against the offending operators

Since its inauguration 10 years ago, the TCP has gained widespread acceptance with consumers, operators and international community.

The monthly Telecom Consumer Parliament puts telecoms operators and the industry regulator on the spotlight of the consumers.
.

The Parliament attracts the participation of chief executives of leading communication companies who tackle issues raised by aggrieved subscribers.

Today, consumers can actually protect themselves with proper information rather than rely on rumour mill and ignorant critics who blame the NCC for not protecting consumers.

Looking at the runaway success of the TCP, the ITU described it as a veritable tool for conflict resolution, and has recommended the Consumer Parliament to the members of the global body responsible for telecom administration globally.

And for the first time, consumers of telecommunications services and the providers agree that the alternative dispute resolution system set up in August 2003 by NCC has worked.

Today, better informed and more demanding consumers are now change agents in the telecommunications industry.

We salute the salute the tenacity and the industry of the current leaders at NCC in sustaining the TCP.

NCC is about the only government parastatal that has been active and transparent in carrying along the consumers.

The Parliament has no doubt brought some stability into the Communications sector and is no doubt; one platform the NCC would have to build on in the years ahead.

To do this, the NCC needs to rejig the parliament by documenting all these achievements in permanent form and publish same in major newspapers across the country to avoid repetition.

The TCP can also introduce online dispute resolution (ODR) where the tripod; consumer, operator and NCC are involved


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

News

Substandard CNG Cylinder is Recipe for Disaster- SON

Published

on

Kindly share this post

Standards Organisation of Nigeria (SON) has warned the public against the use of substandard and uncertified Compressed Natural Gas (CNG) cylinders.

 

The warning is coming in the wake of the unfortunate recent incident of CNG cylinder explosion at the NIPCO CNG Refueling Station in Benin City, Edo State.

In a statement, the organisation said it has put robust and effective regulatory measures in place to ensure that all CNG equipment and conversion kits conform to approved standards before being certified for public use.

“The conformity assessment schemes are designed to prevent the import, manufacturing, and use of substandard products,” it stated.

In addition, SON said it is collaborating with the Presidential Initiatives on CNG and other relevant government bodies to finalise the Nigerian Gas Vehicle Monitoring System (NGVMS) – a platform that will provide centralized monitoring and surveillance of CNG systems to ensure that only vehicles equipped with certified conversion kits can access gas at retail outlets.

“The NGVMS will also offer a database of approved CNG equipment and suppliers which will go a long way in preventing the substandard installations and further mitigating the associated risks.”

 

 

 


Kindly share this post
Continue Reading

News

Access Bank Wins Best Digital, Best Website at 2024 Digital Jurist Awards

Published

on

Kindly share this post

Access Bank PLC has been named the 2024 Best Digital Award Winner in the Commercial Banks Category at the Digital Jurist Awards, organized by Phillips Consulting (pcl.).

In addition to this top honour, the Bank also secured the Best Website Award, achieving an impressive score of 201 points for its engaging and user-friendly digital experience. Access Bank’s cumulative score of 380 points reflects its excellence across digital touchpoints, including its website, web portal, mobile app, and social media.

Commenting on the recognition, Amaechi Okobi, Chief Communications Officer of Access Holdings PLC, said, “We are honoured to receive the Best Digital and Best Website Awards at this year’s Digital Jurist Awards. At Access, our focus on digital innovation is driven by our commitment to deliver seamless, secure, and customer-centric solutions across all touchpoints.

This recognition validates our ongoing efforts to enhance our digital platforms, making financial services more accessible and efficient for our customers. We thank Phillips Consulting for recognising our efforts and will continue to raise the bar in digital excellence.”

Phillips Consulting has long served as a development partner to Nigerian financial institutions and other organisations with an online presence. Leveraging its proprietary Digital Jurist platform, the firm has conducted assessments of digital touchpoints in various sectors, from financial services and insurance to telecommunications and government agencies, over the past 17 years.

Originally established as Web Jurist®, the platform was reimagined as Digital Jurist to assess new and diversified digital channels in the evolving digital economy. Digital Jurist’s evaluation framework examines a range of factors, including user experience, accessibility, performance, functionality, security, customer service, support, marketing, and content engagement across digital platforms.

These awards reinforce Access Bank’s leadership in digital banking, adding to recent accolades including 2024 Best Digital Bank and Best Mobile Banking App by World Finance, Best Mobile Banking App and Best Digital Bank by The Digital Banker Awards, and Best Digital Banking Initiative at the Global Retail Banking Innovation Awards 2024.

 


Kindly share this post
Continue Reading

News

Foreign Secretary Lammy Unveils Flagship UK-Nigeria Soft Power Campaign

Published

on

Kindly share this post

Rt Hon David Lammy MP, has launched a flagship soft power campaign ‘Jollof and Tea’, which celebrates the UK and Nigeria’s cultural and creative ties.

L-R: UK Deputy High Commissioner, Mr Jonny Baxter; Foreign Secretary, The Rt Hon David Lammy MP; and High Commissioner, Dr. Richard Montgomery… at the British Residence during the launch of the ‘Jollof and Tea’ campaign yesterday in Lagos.

He unveiled the campaign at a reception yesterday in Lagos, on his first visit to Africa as UK Foreign Secretary.

Hosted by the British Deputy High Commissioner in Lagos, Mr Jonny Baxter, the reception was attended by, the Nigerian Minister of Art, Culture, Tourism & Creative Economy, Hon. Musawa Hannatu, the British High Commissioner to Nigeria, Dr Richard Montgomery, CEO of British Film Institute (BFI), Ben Roberts, and other key figures in the creative industry.

At the launch, the UK Foreign Secretary unveiled a first of its kind phone booth, designed by Frederick ‘Dricky’ Stickman, a young, talented Nigerian graffiti and visual artist, based in Lagos.

He reiterated the UK’s commitment to encouraging talent in Nigeria and diaspora, pledging the UK’s support to strengthen partnerships in the creatives sector to benefit both our economies, including through the British Council which celebrated its 80th anniversary in Nigeria (and 90 years globally) this year.

Commenting on the campaign, the British Deputy High Commissioner in Lagos, Mr. Jonny Baxter said: “The ‘Jollof and Tea’ campaign is designed to showcase the length and breadth of the UK – Nigeria partnership including the creative and cultural sectors.

“It will help raise awareness about the existing connections between the UK and Nigeria and take forward ongoing efforts by both our countries to strengthen our people-to-people links.”

While in Lagos, the Foreign Secretary attended the closing evening of Art X West Africa’s leading art fair and took a tour of the exhibition alongside Tokini Peterside-Schwebig, founder of Art X.

He also had a mini- bilateral meeting with Hon. Minister Hannatu, to understand Nigeria’s ideas for collaboration with the UK, and how the recently launched UK-Nigeria Enhanced Trade & Investment Partnership (ETIP) can help drive growth in the creative industries.


Kindly share this post
Continue Reading

Trending