Connect with us

Editorial

Telecom Consumer Parliament (TCP) at 5

Published

on

Kindly share this post

Like an organized revolt it came in late 2001 and at the blink of the eye, Nigeria was awash with telephones.

In the burgeoning activities without adequate consumer education some issues were thrown up.

Such issues included false billing, arbitrary disconnection of service, poor service delivery, drop calls, non-chalant attitude towards genuine complaints, supply and installation of substandard equipment and devices, deceptive advertisement, credit depletion, inability to recharge, inability to check credit balance, network failure, and sending/charging for multiple text massages in place of a single one.

Numerous consumer complaints and inquiries poured into Nigerian Communications Commission (NCC), necessitating the establishment of the Telecom Consumer Parliament (TCP).

TCP is an alternative dispute resolution (ADR) that includes dispute resolution processes and techniques that fall outside of the judicial process.

Since its inauguration five years ago, the TCP has gained widespread acceptance with consumers, operators and international community. The monthly Telecom Consumer Parliament puts telecoms operators and the industry regulator on the spotlight of the consumers.

The idea for setting up the parliament was informed by the need to bridge the information gap between the operators and their consumers and most importantly to provide an avenue for aggrieved subscribers to seek redress against the offending operators.

The Parliament attracts the participation of Chief Executives of leading communication companies who tackle issues raised by aggrieved subscribers.

Looking at this development early, the ITU described it as a veritable tool for conflict resolution, and has recommended the Consumer Parliament to the members of the global body responsible for telecom administration globally.

Today, better informed and more demanding consumers are now change agents in the telecommunications industry.

The Parliament brought some stability into the Communications sector and is no doubt; one platform the NCC would have to build on in the years ahead.

To do this, the NCC needs to rejig the parliament by documenting all these achievements in permanent form and publish same in major newspapers across the country to avoid repetition.

The TCP can also introduce online dispute resolution (ODR) where the tripod; consumer, operator and NCC are involved.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Editorial

NDPC Boss Nominated for Global Privacy Assembly’s Giovanni Buttarelli Award 2024

Published

on

Kindly share this post

Dr Vincent Olatunji, National Commissioner and Chief Executive Officer of Nigeria Data Protection Commission (NDPC), has been nominated for the Giovanni Buttarelli Award 2024. The award through the Global Privacy Assembly recognises an individual’s outstanding leadership and exceptional efforts in fostering international collaboration.

Dr Vincent Olatunji

This nomination highlights Dr Vincent’s commitment to driving innovation, expanding global partnerships, and promoting a collaborative approach within the data privacy and protection ecosystem.

Under the visionary leadership of Dr Vincent, the Data Privacy ecosystem in Nigeria has witnessed a remarkable growth through key milestones such as deepening the knowledge of data protection and privacy in all public and private institutions, judicial recognition of adequacy principle in cross-border data transfer, playing key roles in regional and global data privacy ecosystem, commencement of bilateral cooperation with other jurisdictions, licensing of data protection compliance organisations, commencement of national data protection certification process, among others.

Dr Vincent’s strategic and innovative initiatives has been instrumental in forging strong international partnerships, driving sustainable growth, fostering a culture of collaboration which has not only propelled the NDPC to new heights but also set a benchmark for international cooperation and industry standards.

The Giovanni Buttarelli Award celebrates leaders who have demonstrated exceptional leadership and/or promoted collaboration at a regional or international level in the field of data privacy and protection.

Nominees are evaluated based on their contributions to projects that has led to the development of innovative concepts or practices, which have significantly impacted the thinking in the international data protection and privacy community, partnerships, and initiatives that enhance global cooperation and development.

In his response to his nomination, Dr Vincent Olatunji expressed his gratitude and emphasised on the importance of collective effort in achieving global progress. “I am deeply honored to be nominated for the Giovanni Buttarelli Award 2024” said Dr Vincent.

“This recognition is a testament to the hard work and dedication of our entire team at NDPC. It underscores the power of collaboration and the remarkable outcomes we can achieve when we work together across borders.

“I am excited to continue our journey, driving innovation and fostering partnerships that make a positive impact globally,” he said.


Kindly share this post
Continue Reading

Editorial

Telcos Ask NCC to Allow Them Hike Tariff

Published

on

Kindly share this post

Telecoms operators including MTN, Airtel and Globacom have pushed for cost-reflective tariff in view of extant economic realities.

Telcos Ask NCC to Allow Them Hike Tariff

This was contained in a statement jointly released by the Association of Licensed Telecom Operators of Nigeria (ALTON) and the Association of Telecommunication Companies of Nigeria (ATCON) on Thursday.

The statement was co-signed by Gbenga Adebayo; chairman, ALTON and Tony Emoekpere, president, ATCON.

The telcos called upon the government to take decisive action in addressing the numerous challenges confronting the telecommunications industry.

The telcos said telecommunications infrastructure development requires substantial investments in network expansion, maintenance, and technology upgrades.

“Despite the adverse economic headwinds, the telecommunications industry remains the only industry yet to review its general service pricing framework upward in the last (11) years, primarily due to regulatory constraints.

“For a fully liberalized and deregulated sector, the current price control mechanism, which is not aligned with economic realities, threatens the industry’s sustainability and can erode investors’ confidence.

“ATCON and ALTON call upon the government to facilitate a constructive dialogue with industry stakeholders to address pricing challenges and establish a framework that balances consumers’ affordability with operators’ financial viability,” the statement partly read.

Regarding the Nigerian Communications Commission (NCC), the telcos also said regulatory neutrality and independence are crucial to ensuring a thriving telecommunications sector.

“Statutory provisions lend credence to this notion, as a lack of an impartial regulator will lead to a failure to maintain public confidence in the objectivity and independence of its decisions,” the statement added.


Kindly share this post
Continue Reading

Editorial

FG Reiterates Commitment to Achieving 17 SDGs

Published

on

Kindly share this post

The federal government has reiterated its commitment to achieving all the 17 Sustainable Development Goals (SDGs) to promote economic growth and eliminate poverty in Nigeria.

The Minister of Special Duties and Intergovernmental Affairs, Senator George Akume, gave the assurance at a news conference on Tuesday, in Abuja ahead of the “Inaugural Partnership Economy Summit”, scheduled for September 14 and 15.

According to Akume, the primary purpose of the summit is to diversify the economy, promote rural growth, as well as generate sustainable jobs for the youths.

Achieving this, the minister emphasised on partnership with other stakeholders as it was the responsibility of his ministry to achieve the aim of its mission and the creation.

“The framework for the upcoming summit, guided by the principles of Public Social Private Partnership (PSPP) is being designed to develop, promote a multi-Iayered collaborative socio-economic platform for the government, the business sector as well as the civil society.

“In order to achieve this, President Muhammadu Buhari established the ministry with the mandate to develop and implement policies, programmes and projects for the effective and efficient delivery of the gains of Economic Growth and Recovery Plan,” Akume said.

He said the ministry was also charged with the mandate of collaborating with the private sector to create employment for a large number of Nigerian youths, adding that it is also meant to implement a strategy towards the realisation of the president’s June 12 promise to take 100 million Nigerians out of poverty in 10 years.

“Nigeria is among the countries in the UN that signed a pact to implement the SDGs by 2030, in the words of Ban Ki-Moon, former Secretary-General of UN in 2016.

“Nigeria is not left out in its plan towards achieving the SDGs, and how far has Nigeria gone to achieving the 806 goals is part of the questions that the upcoming summit seeks to address,” Akume explained.

He stated that to tackle the issue of poverty and unemployment, the ministry is in partnership with a number of stakeholders, including the Ministry of Industry, Trade and Investment; and Small and Medium Enterprises Development Agency of Nigeria.

Others are Raw Materials Research and Development Council, National Orientation Agency, Association of Local Government of Nigeria and SDGs Nigeria as well as MYK Psymmons Solutions Limited to come up with achievable solutions to all the challenges.


Kindly share this post
Continue Reading

Trending