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Telecom Revolution is Key Driver of Development-Ndukwe

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Ernest Ndukwe, executive vice chairman and chief executive officer, Nigerian Communications Commission (NCC) is a professional engineer with over 28 years of local and international experience. The NCC he is leading has completely transformed the country’s telecom landscape with the now world famous revolution which ahs placed phones on the hands of Nigerians and connected many nconnected. He spoke about the revolution and next big thing in this interview with Ken Nwogbo.

 

Prediction on Telecom Revolution

Looking back, nobody could have predicted the amount of success that has been recorded in the industry. Remember that we started from a very low level and almost zero-subscriber level compared to what we have today. We had just over 20,000 wireless mobile line and 200,000 fixed lines – hardly anything for anyone to care about. But over the years, we have seen this growth to the level that by the end of July, 2008 we have netted 58 million connections and there was no way we could have predicted this in 2001 when this journey started. But it has been a pleasant development and we thank God for his favours and for what He has enabled us to do in this area.

Growth in Subscriber Base and Capacity

The capacity is also growing. The problem actually comes from where we started. Most countries that transited from wireline infrastructure as their base and moved to mobile already had very good wire line infrastructure. That is why I laugh when people compare Nigeria with places like the UK, the U.S and some European countries. These are countries that had very good landline infrastructure. The incumbent operators in those places had obligation to make sure that lines were available to all people in the country no matter their location. But the situation we found ourselves in here in Nigeria from 1960 at independence until recently was that lines were growing in the country at an average of 10,000 lines per annum. Today we are talking about 1.2 million lines per month, so you can see the difference. In terms of capacity, let me say that all the operating companies are installing capacities at such a fast rate and within the possibilities available to the environment. One of them recently said that in the month of July, they had about 150 base stations – that is definitely a record. Most people do 30, 50, at the best, 100 – that will show you how much capacity that is put into the network in order to enhance it. I am sure what you will also be saying is that they do not have headway in their capacity to be able to take anything that is out of the ordinary and I will agree with you on that. That is why when they try to offer free calls at a particular weekend, the whole network gets jammed. So if we start from a very shallow base and start building the network to what it is today, for the whole country to be covered, for enough base stations to be available everywhere and for us to now have that critical headway that will make it possible for us to handle extraordinary occurrences so that networks are not thrown into any form of confusion. But today, capacity is growing rapidly.

Broadband and Mobile Growth

It would never be possible for broadband and fixed lines to keep pace with the mobile growth. I say that because when you look at what happened in the years when fixed lines infrastructure was in vogue – in the 60s, 70s and 80s before mobile services became widespread, Nigeria did not take advantage of that period and most of Africa did not. Today, to build a landline infrastructure, you need permission; you need approval from local and state government and that may be delayed. Secondly, it takes more time to build a fixed line infrastructure unlike that of mobile. For fixed line/wire line, you have to draw cable on individual basis to the various targets where you have your customers. So, it is a difficult thing to do in a fast manner. That is why I said it would be impossible for fixed lines to catch up with mobile lines because of the nature of deployment. What we should be talking about is how much we can improve on it. Even in this age of fixed mobile substitution, you find some people (especially young people) abandoning the fixed lines in preference for the mobile lines, so that they can stay connected in their offices, homes, anywhere they are without restrictions. I think the challenge from your question is – how do we further improve the penetration of broadband in Nigeria? We are working on that and companies are gearing up to provide broadband internet services in the country.

Impact of Financial Sector in Telecom Revolution

The telecom revolution has been a major driver of development in the country in the past seven years. It has affected nearly all other sectors of the economy – the financial sector, business community, government services, security services, medical services, legal services. All these have been impacted positively by the telecom industry. The advertising companies have never known it so good, telecom has suddenly become a major (if not the primary) contributor to advertising in the country. When we look at the ordinary businessman, people are able to use their phones to reach their customers and run their businesses more efficiently. It has improved commerce and industrial development; it has improved interactions – doctors today do not need to be glued to a particular location when they are on call; they can be on the move and still be on call in a hospital and can attend to emergency cases regardless of their locations. So all these have been major contributions of the telecoms industry, a major facilitator of growth in the national economy.

Revenue from in 7 Years

What I can say is that investment in the industry is over $12 billion. I mean all forms of investment in the telecoms industry – licensing, roll out of networks, investment in various companies. So it is over $12 billion.

Consumer Parliament as Alternative Dispute Resolution

The consumer parliament has been a major factor on the Nigerian telecoms scene. What it has done is empower the consumer more. We pride ourselves for raising consumer awareness to a higher level in the country today. Before the telecom parliament, most consumers in the country were basically left in the dark and not used to complaining. We have demonstrated that we can transparently meet the consumers and discuss with them on the issues and problems they have. This was never happening in this country, most people hardly complained – they did not have a say. But the consumer parliament and consumer-based programmes have given the consumers a new voice and we very happy for that. Right now, we are looking at bringing out the education part of the consumer parliament because what people don now is just come and make complaints and their complaints are discussed; we listen to their grievances. But we want to go beyond that; we want to use it as a platform for consumer education and awareness as a veritable tool in the hands of the consumers to be able to assist them evaluate services offered by operating companies and be able to make fine decisions on their own. So that is what we want to do with parliament.

Addressing Issues of Quality of Service

Yes, the quality of service situation has been topical because of this consumer awareness that we have instilled. In terms of quality, the commission has done a lot in addressing the issue of getting quality of service here to meet international standards. That is why recently, we published a few things on key issues in the industry addressing questions like congestion, call related problems and others. Operators of telecoms should ensure that they meet minimum quality of service requirements and we have also committed that when they fail, we will ensure that they pay the consumers in compensation. If you noticed, for the first time in the African continent, the telcos are paying compensation to the consumers for poor service rendered. So we are working hard at it and we hope that they continue to improve in quality. The heat is on and we know that there is a lot of installations going on in the various networks and this will over time enable them provide an optimum quality of service in the environment.

Hosting Commonwealth Telecom Organization Forum

The Commonwealth Telecom Organization normally has annual meetings and the venue moves from one country to another. The one two years ago was in Malta, last year’s was in Jamaica. It was during the Jamaican conference that Nigeria indicated interest in hosting this year’s Annual General Meeting. So, it is something that countries hold on rotational basis. CTO has been an important organization in developing ICT across the Commonwealth countries. Apart from the Annual General Meetings which is usually a one day or two day affair, CTO’s tradition has it that together with the AGM is a forum which targets discussions on very topical issues in the ICT industry. So, the CTO forum will hold from the 6th – 9th of October and then on the 10th, we will have the Annual General Meeting. It is an important event and we will be hosting a number of ministers from various Commonwealth countries. The acting chairman of CTO is a regulator from Uganda. Usually, CTO is headed by chief executives of various regulatory bodies around the Commonwealth. The organization is solely handled by the Commonwealth Telecom Organization office but here, there is also a local organizing committee that would see to the preparations – It is going to be a major event.

Next Big Thing in the Industry

We have not really done enough in the broadband area so; the next big thing for this country is broadband where we will good Internet connectivity in the country. We are licensing some companies to roll out broadband services in the State capitals and commercial centers across the country. Another big thing is to ensure that services are extended to rural areas – reaching the unreached.

 


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General News

NOTAP Urges South Eastern Entrepreneurs to Embrace Franchising as Business Model  

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Dr. Obiageli Amadiobi, DG/CEO, NOTAP
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Dr. Obiageli Amadiobi, director general and chief executive officer, National Office for Technology Acquisition and Promotion (NOTAP), has advocated Franchising as a sustainable business model for the South East entrepreneurs.

NOTAP Urges South Eastern Entrepreneurs to Embrace Franchising as Business Model  

Dr. Obiageli Amadiobi, DG/CEO, NOTAP

She made this call during a one-day sensitization and unveiling of the NOTAP Franchising Guidelines for south east stakeholders and entrepreneurs for a successful franchising business.

The DG who was represented at the event by Mr. Emeka Orji, head of Department Corporate Planning (CP) Department, NOTAP, said that franchising business model had globally been proven to be successfully sustainable due to low business risks associated with it.

She defines franchising as a contractual business relationship between a licensor (the franchisor) and a licensee (the franchisee) that allows the business owner to use the licensor’s brand and methods of doing business to distribute products or provide services to consumers.

She added that in essence, the franchisee pays the franchisor for the opportunity to use his established business model and brand name in running his business.

Dr. Amadiobi said the essence of the workshop was not just organised to explore the possibility of adopting franchising as a strategic platform to transform local dreams into national and global business realities.

She described the programme as an opportunity for business owners and intending entrepreneurs from the Zone  to latch into the huge and untapped potentials provided by franchising business models in becoming business and brand ambassadors.

With over 800,000 franchise establishments across the globe, generating trillions in revenue, she described Franchising as a pathway to economic empowerment.

 

 

 


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FG Launches Online Citizenship, Business Management Portal to Enhance Transparency, Service Delivery

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The Federal Government has launched a new Online Citizenship and Business Management Platform, in a bid to boost transparency, operational efficiency, and service delivery. The initiative, unveiled by the Ministry of Interior, is in line with the Renewed Hope Agenda of President Bola Ahmed Tinubu.

The platform is designed to simplify and accelerate the processing of citizenship and business-related services, allowing individuals and corporate entities to carry out transactions seamlessly from anywhere in the world.

According to a statement issued by Magdalene Ajani, Permanent Secretary of the Ministry, the digital platform represents a significant milestone in the Ministry’s ongoing reform agenda.

It noted that the new system would drastically reduce bureaucratic bottlenecks, enhance user experience, and improve turnaround time for applications. “The Ministry is committed to promoting a more efficient, transparent, and secure framework for citizenship administration.

“This digital transformation is a testament to our resolve to improve public service delivery through the use of technology”, the statement reads.

Members of the public, private organisations, and other stakeholders can now access the platform through the Ministry’s official website: https://interior.gov.ng, or directly via the portal: https://candb.interior.gov.ng. For technical support or inquiries, users can contact: candb-support@interior.gov.ng.

The Ministry emphasised that the launch of this platform is just one of several digital initiatives aimed at transforming the nation’s administrative processes and aligning them with global best practices.

Observers believe the platform could become a game-changer in reducing red tape and promoting a more investor-friendly environment in Nigeria, particularly in areas involving citizenship acquisition and business operations.


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NITDA DG says its Community IT Centres Should be a Catalyst of Change

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Kashifu Inuwa Abdullahi, director general of National Information Technology Development Agency (NITDA) has said that the 18 community IT centre the agency has built in the past two years are meant to be a beacon of calls and catalyst of change in those communities where they are cited.

He sated this at the commissioning/handing over of IT centre at Akesan area in Lagos. He noted that the IT centres, Innovation hubs among others are part of digital literacy programme of the agency.

“This center is designed and build to help Akesan community to be part of the digital economy, because the President is big and loud when it comes to national prosperity and inclusivity.

“Our target is to build more than 1600 across the country. We want every community every Nigerian to be part of this national prosperity and inclusivity when it comes to digital economy.

“Today, we are here to commission it, to ensure and encourage you to put it in a good use, because we call it a community center means that we want everybody to be part of it. We don’t want it to be suited in a school where the school will lock it for only students and the staff.

“That’s why we located it in the community. Schools can be part of it. Our senior citizens can be part of it. Our religious centers also can be part of it to learn.

“We want it to be a beacon of call as well as a catalyst of change in this community. We want to see more information technology gurus coming from Akesan community. So, I want to encourage you to also come with a sustainability model so that the center will be on. It is on because when you invest in this kind of infrastructure, we don’t want to be called when there are small things that we should come and fix it. That’s why we are handing it over to the community so that the community can put it in a good use. The community can find a way to make it self-sustaining,” he said.

Dr. ‘Bosun Tijani, Honourable Minister of Communications, Innovation & Digital Economy, the NITDA Community Centre in Lagos, a space that is more than just a building. It is a strategic extension of our national mission – a bridge between the Federal Government’s digital economy policies and the unmatched energy, ingenuity, and innovation that Lagos represents.

The minister who was represented by Mr. Johnson Bareyei, director, e-governmance in the ministry, added that his ministry is committed to promoting inclusivity through capacity building initiatives like the 3MTT programme.

“We are also developing the National Digital Economy & e-Governance Bill, which is a robust legislative framework that will help guide our everyday engagement online.

“Our work at the Ministry also includes Project BRIDGE, our ambitious effort to improve interconnectivity by deploying 90,000km of fibre-optic cable across Nigeria. This is a critical imperative as we work towards making Nigeria a $1trillion economy powered by innovation, infrastructure, and inclusive growth,” he said.


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