Telecom
Telecom Stakeholders’ Forum to focus on Consumer Protection
This year’s Nigerian Communications Commission (NCC) organized telecom stakeholders forum will focus on the protection of the telecom consumer in the growing global Information and Communications Technology market place.
The forum which is coming under the aegis of the Stakeholders’ Forum initiated and managed by Africa’s foremost ICT magazine, IT & Telecom Digest, the event will bring together operators, equipment manufacturers, government officials, consumers and other interested parties, essentially to find ways to better protect the consumer in the emerging convergence in the industry.
Hence, the theme of the fourth Stakeholders’ Forum, which is scheduled to take place on March 24, 2009 at the Golden Gate Restaurant in Ikoyi, Lagos, is “Protecting the Consumer in an era of ICT Convergence.”
It is expected to attract the key industry players, companies and individuals in the support industry like power, software, equipment suppliers, as well as the academia and consumer advocacy groups, among others.
Coming at a time when the industry is under pressure from the global economic meltdown, this year’s edition of the Stakeholders’ Forum initiated by IT & Telecom Digest back in 2006 as an annual platform for finding solutions to problems in the ICT sector, will be used keenly by the Consumer Affairs Bureau of the NCC as a medium of reaching out to operators and the various businesses that have developed around the increasingly successful ICT industry in Nigeria. This is with a view to getting them all serve the consumers best in an atmosphere free of rancour in the emerging global village being further brought about by convergence in the ICT industry.
While most operators around the world are contending with the biting crunch of the economic downturn, the NCC has severally assured that the Nigerian industry is insulated by the government’s continued protection of the consuming public through deliberate policies.
People oriented government policy is part of the mandate of the regulator of the industry and in the last eight years, the NCC has introduced innovative consumer protection programmes which has served as an interface between them (consumers) and operators such as the Consumer Parliament.
Therefore, the idea of discussing the place of the consumer in the growing convergence of the ICT industry in Nigeria and by extension the rest of the world is appropriate and is in direct consonance with the government set objective.
Reacting to the theme of this year’s Stakeholders Forum, Mr. Mkpe Abang, Editor-in-Chief and chief executive of IT & Telecom Digest magazine, described the NCC choice of subject as, “most apt and timely, especially at a time like this when the world is in turmoil over the economic indices that continue to plummet. For the Nigerian consumers, they should count themselves lucky given the kind regulator that the NCC is and indeed, the other government agencies that recognises their roles at a time like this.”
Speakers at the Forum this year like in other years would be drawn from operators, equipment suppliers, alternative services providers like the power sector, computer, Internet Services Providers and some concerned consumers of these services. They are expected to deliberate and seek for ways of improving the growth that the industry has already experienced.
It would be recalled that the NCC in the last couple of years have dictated the direction of regulation among other countries of the world especially in Africa where fellow African countries have adopted most of its programmes to affect their regulatory environment.
The Stakeholders Forum is one of such programmes that the agency have used over the years to feel the pulse of the industry and enrich its own regulatory functions. This year however, the focus is not strictly limited to telecommunications as the industry with its massive expansion has influenced the other components of the general ICT industry.
Nigeria with over 60 million active telephone subscribers is dominating the African continent and is one of the world’s fastest growing telecom countries. In the wake of the global economic meltdown, the country leading the rest of Africa has become one of the havens for investors seeking alternative and stable environments to do business.
Telecommunications operators (telcos) in Nigeria have explained that the recent poor quality of network services experienced across the country is largely due to the widespread vandalism and theft of critical telecom infrastructure, not a failure on their part.
Gbenga Adebayo, chairman, ALTON
The operators, under the aegis of the Association of Licensed Telecommunications Operators of Nigeria (ALTON), said their efforts to improve services through massive investments and network upgrades are being undermined by unchecked sabotage and the lack of sufficient protection from security agencies.
They warned that unless urgent action is taken, the situation could worsen in the coming days, affecting not just voice and data services but also key sectors like banking, education, healthcare, and national security that rely on stable telecommunications.
A top official from one of the major mobile network providers, who spoke anonymously, said operators had kept their promise to enhance service quality following a recent tariff adjustment approved by the Nigerian Communications Commission (NCC), but their efforts are being eroded by relentless vandalism.
“At the wake of the marginal price adjustment that the NCC approved for the sector, we promised to optimize our networks to give Nigerians a very robust service,” the official said
“But what we are seeing after making such huge investments is that vandals are carting away our facilities without a challenge and selling them in open markets. That’s why services are a bit poor and that is why if nothing is done urgently, it will get worse.
In a statement jointly signed by Gbenga Adebayo, chairman, and Damian Udeh, publicity secretary, ALTON expressed deep concern over the scale and spread of infrastructure sabotage across the country.
“Since the Federal Government’s decisive interventions earlier this year to support industry sustainability, our members have committed unprecedented levels of investment in network optimization and capacity upgrades,” the statement read.
“New systems are being deployed, transmission equipment modernized, power systems overhauled, and thousands of kilometers of fiber optic networks currently being laid and expanded. Our industry has not seen this scale of investment in recent years. We are working round the clock to improve the quality of service nationwide and we cannot afford these setbacks.”
Between May and July 2025, the association recorded numerous cases of vandalism at telecom sites across Rivers, Ogun, Osun, Imo, Kogi, Ekiti, Lagos, Abuja, and several other states, resulting in widespread outages and degraded service quality for millions of subscribers.
Stolen assets include power cables, rectifiers, fiber optic and feeder cables, diesel generators, batteries, and solar panels, all vital for maintaining consistent network availability.
“These are not mere materials, but the backbone of our digital economy, security systems, and national communications grid,” ALTON said. “We are alarmed at the frequency, intensity, and geographical spread of these incidents.”
Telcos on poor network services also raised alarm over a thriving black market for stolen telecom equipment.
“Batteries are being resold for household and office inverters, solar panels are stripped from sites and traded to unsuspecting buyers, while diesel meant for powering telecom base stations is routinely siphoned and sold.”
In addition to vandalism, ALTON cited damage caused by road construction and civil engineering projects, which frequently destroy underground fiber optic cables, leading to unplanned service disruptions and financial losses.
The group has called on key security stakeholders, including the Office of the National Security Adviser (ONSA), the Inspector General of Police, the DSS, and the NSCDC to urgently step in and protect telecom assets nationwide.
Technology Company, Globacom, is making mobile phone protection accessible and affordable for its subscribers with the launch of its new Device Protection service, a pioneering initiative in Nigeria.
The innovative offering enables both new and existing Glo subscribers to protect their mobile devices against screen and water damage for a small premium.
In partnership with Cubecover, this service allows new and existing Glo customers to protect their mobile devices against common screen and water damage. Mojeed Aluko, Globacom’s Head of Value Added Service (VAS) explained that a minimal daily premium of just ₦50, or ₦300 weekly, and ₦600 monthly ensures that a customer’s device can be covered.
He stated that the micro-protection plan offers up to ₦50,000 for screen repairs or replacement once the device has maintained an active subscription for one month.
“As a responsive and innovative network, we are leveraging this opportunity to provide meaningful protection to our customers, helping them stay connected even in the event of accidental damage”, said Aluko, highlighting Glo’s commitment to innovation and customer support.
Subscribers who wish to enjoy the service should dial *7013*1# to enroll via USSD. They will then select a preferred daily, weekly, or monthly package. Payments are debited directly from customers’ Glo airtime. After payment, a link will be sent for a quick screen integrity test. After passing the test, the device’s IMEI is registered with Cubecover, thus securing coverage.
Deji Macaulay, Managing Director of Cubecover, highlighted that this collaboration with Globacom will reduce anxiety for users regarding accidental phone damage and repair costs.
“The device protection service is unique because of its simple enrolment process via mobile phones and its affordable micro-premiums. It is also fast as its tech-driven verification process eliminates delays and paper works. It also provides peace of mind for millions of Nigerians using smartphones daily”, Globacom added.
New customers without Glo SIMs can walk into any Gloworld shop across the country, purchase a SIM and any phone device of their choice and subscribe to the device protection instantly.
Adeola Oduntan, General Manager, Global Sourcing & Supply Chain Management at MTN Nigeria, has been recognised as Strategic Supply Chain Leader of the Year at the 7th Africa Procurement and Supply Chain Awards, highlighting individual excellence within the company’s broader operational success.
L-R: Victor Esemezie, Senior Manager, Sourcing & SRM, MTN Nigeria; Olufunmilayo Jegede, Senior Manager, Facilities and Fleet, MTN Nigeria; Akin Naphtal, Group CEO, InstinctWave and CEO of Africa Procurement Summit Group; Adeola Oduntan, General Manager, Global Sourcing & Supply Chain Management, MTN Nigeria and Olademeji Shonubi, Senior Manager, Planning and Fulfillment, MTN Nigeria, during the 7th Africa Procurement & Supply Chain Awards where MTN Nigeria won 5 awards, held at the Oriental Hotel, Lagos.
The award, presented at the Oriental Hotel in Lagos, recognises Oduntan’s role in transforming MTN Nigeria’s supply chain operations through digital innovation and strategic sourcing. His leadership has been instrumental in driving the company’s strong business performance, reflected in MTN Nigeria’s comprehensive local procurement framework that prioritises suppliers with genuine local value creation. Under Oduntan’s strategic guidance, the company has implemented sophisticated procurement evaluation criteria that allocates up to 25% weightage for local supplier participation, while conducting rigorous assessments to ensure local partners aren’t merely “trading entities” for foreign suppliers.
The connection between supply chain excellence and business results is evident in MTN Nigeria’s expanding customer base, with the recent landmark three-year national roaming agreement with 9Mobile, approved by the Nigerian Communications Commission in July 2025. This groundbreaking partnership, which enables 9Mobile subscribers to access MTN’s network infrastructure nationwide, exemplifies Oduntan’s strategic approach to infrastructure optimisation and collaborative partnerships that enhance service availability while maximising asset utilisation across the telecommunications sector.
“APSCHA has become far more than ceremony, it is now a strategic platform that amplifies the critical contribution of procurement and supply chain professionals not just within the organisation, but across the broader African development agenda,” said Akin Naphtal, Group CEO of InstinctWave.
Oduntan’s individual triumph formed part of MTN Nigeria’s performance at the awards, where the company secured five awards including Digital Supply Chain Innovation of the Year, Excellence in Strategic Sourcing, Sustainability and Local Content Champion of the Year, and Procurement & Supply Chain Team of the Year. This success reinforces the telecommunications company’s position as a leader in supply chain transformation across Africa’s business landscape.
The recognition comes at a time when supply chain leadership plays an increasingly strategic role in driving operational excellence and competitiveness across Africa’s telecommunications sector.
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