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The role of Human Capital Management in the new world of work

By Ronnie Toerien, Oracle HCM Sales Development & Strategy Leader – Africa
The world of work has been changing for some time, particularly over the last decade as emerging technologies equipped enterprises with the tools to operate with greater efficiency, innovate and explore a new potential. However, unprecedented events in 2020, have accelerated this transformation at an unimaginable pace.
With mandates to work from home if possible, the disruption of traditional business models is being driven by pure necessity. Like other contemporary, cloud-based business systems, Human Capital Management (HCM) has a vital role to play in ensuring business continuity, and resilience, as we march into the new world of work.
First and foremost, cloud-based HCM is essential to provide continued access to and support for remote workers, and at the same time safeguard the safety and health of employees. In the case of the latter, one product example is Oracle’s Workforce Health and Safety solution, currently free to all Oracle HCM Cloud customers. A business’s workforce is its greatest asset and should remain its greatest concern. Especially now. With employees scattered, the data collected, and analytics generated, by next-generation HCM solutions become crucial to combat absenteeism, identify at-risk individual employees and formulate a succession planning strategy across an entire organisation.
Crises, and the manner in which they are handled internally, can have a major impact on talent retention and acquisition, which will have a knock-on effect for business delivery. Reassurance through empathetic communication is essential. Empowering employees with information about the company’s strategy during such periods, as well as providing open channels for two-way conversation, gives people a sense of belonging to an organisation that is looking after and listening to them.
Going hand in hand is the need to help grow employees. Learning and development are often affected when enterprises embark on crisis cost-cutting, but the current climate is the perfect opportunity for HR to equip staff for new roles, or take advantage of employee skills and use them in new ways (possibly gig economy opportunities) that support the organisation, and the individual’s own professional growth.
It is important to note that the new world of work is under a microscope. Business success is no longer solely reflected in revenue. Public perception can have a powerful impact on customer behaviour, as it spotlights caring organisations and their opposite: those enterprises taking advantage of a situation and their staff. Cloud-based HCM applications help make work inherently more human-focused.
The new world of work is also notable for its drastically altered business processes. Older ways of working are often proving too inflexible to overcome current challenges. Cloud HCM plays its part in breaking down rigid division, not only between departments but data sets as well. As a powerful integration tool, it can bring together information and related components that do not naturally connect. For example, analytical tools can be combined with a combination of absentee data and workforce plans to model scenarios and combat skill gaps in reality. Such is the case with newly available Oracle Analytics for Fusion HCM, which seamlessly draws together and uses cross-functional data.
Cloud HCM’s’ removal of barriers applies to people too. The future of work is about connection, and contemporary applications equip employees to work more diversely within an organisation, collaborating with colleagues across the whole company ecosystem. Hierarchies and silos have given way to a flattened organisational structure of diverse networks working towards a single goal, opening the door to innovation and greater operational agility.
The foundation of a lasting, successful business process change is a culture shift. The latest HCM tools break down resistance to new systems, especially now as workers engage with the modules regularly from their remote work location. HCM is ushering in acceptance of a whole new way of working, with the likes of voice-commanded digital assistants proving their time-saving value, and other benefits, to users.
The new world of work is unquestionably one of co-existence between humans and autonomous systems, underpinned by the likes of machine learning and robotics. Just as traditional HR helped to streamline an employee’s entrance into an organisation, maximise their contribution and bolster their employability, cloud HCM is fulfilling the same function. This, while bringing together man and machine, which is key to business success in the future of work.
News
NIA Questions Legality of Reps’ Financial Probe

The Nigerian Insurers Association has urged the House Committee on Capital Market and Institutions to respect the constitutional separation of powers as it carries out a probe on over 20 insurance firms.
In a statement on Tuesday night, the Director General/Chief Executive Officer of NIA, Mrs Bola Odukale, said the decision of NIA and the affected firms to approach the court was to seek clarity on the constitutional limits of the House Committee’s probe.
It would be recalled that the House of Representatives on Monday is investigating no fewer than 25 insurance companies operating in the country for various financial infractions spanning financial reporting, claims settlement, premium remittance, and issuance of policies.
The Chairman, House Sub-Committee on Capital Market and Institutions, Kwamoti Laori, during a meeting with the management of the insurance companies at the National Assembly Complex in Abuja, said the meeting was convened following the receipt of a petition on infractions by the insurance companies.
In the statement, Odukale said, “The Association wishes to state unequivocally that all actions taken by the NIA and the affected member companies in response to the Committee’s invitations and pronouncements were based entirely on legal advice by its Solicitors. It was on the firm instruction of legal counsel that recourse was made to the courts.
“The objective of approaching the Court is to seek judicial guidance on the legality, propriety, and constitutional limits of the Committee’s intervention in order to safeguard institutional integrity, uphold regulatory independence, and ensure that legislative oversight remains within the bounds of law.
“The Court action seeks to determine whether the current posture of the Committee reflects an exercise of legislative judgment, which, by constitutional design, is the exclusive province of statutory regulators, such as the National Insurance Commission, Securities and Exchange Commission, Nigerian Exchange, Financial Reporting Council, Nigeria Data Protection Commission, and the National Information Technology Development Agency.
“This raises serious questions about legislative overreach and an erosion of the doctrine of separation of powers, a cornerstone of Nigeria’s constitutional democracy.”
Odukale maintained that the NIA was committed to lawful and constructive engagement with all arms of government, provided that such engagement respects the autonomy of statutory regulators and the boundaries established by the Constitution.
“The NIA will continue to provide its full support to all member companies while upholding the principles of legal compliance and sector-wide integrity,” Odukale concluded.
17 of the companies that went to court were represented by their lawyer, Mr Abimbola Kayode, at the meeting with the committee.
News
Horn of Africa Leaders Seek Enhanced Digital Integration for Increased Regional Growth

Finance ministers and development partners from the Horn of Africa have called for enhanced digital integration to boost trade, drive economic growth and promote regional stability during the 25th Ministerial Meeting of the Horn of Africa Initiative (HoAI).
Held in Nairobi, on July 14, the meeting was co-chaired by the African Development Bank’s Vice President for Regional Development, Integration and Business Delivery, Nnenna Nwabufo and Somalia’s Minister of Finance, Bihi Iman Egeh. Discussions underscored the critical role of digital integration in reducing trade barriers, boosting government service delivery and creating employment — particularly for the region’s youth.
“Digital technologies are shaping today’s economy and tomorrow’s industries. By embedding these technologies into our programs, we can not only improve inclusion but also leapfrog outdated development models,” said Nwabufo.
She called for digital integration a “central enabler” in each of the Horn of Africa Initiative’s pillars – trade, infrastructure, resilience, and human capital,
Learning through experience
Drawing from global and regional success stories, speakers highlighted the transformative potential of technology-led development. The ministers pointed to the Philippines as a strong example, where ICT has generated millions of jobs in business process outsourcing. Similarly, Kenya’s fintech innovation—especially the success of M-PESA—was cited as a model for scaling digital financial services across the region.
Participants urged governments to proactively foster digital ecosystems by capitalizing on the demographic dividend, identifying infrastructure upgrades, tighter regulatory reforms, and digital skills trainings as priorities to enable broader participation in the digital economy.
Minister Egeh reiterated the need for more coordinated regional efforts to create the enabling environment required for accelerated digital integration and expansion. He referenced the HoAI Digital Policy Matrix, adopted in 2023 which provides a blueprint on how to address key obstacles to achieving effective digital integration across the region.
Barack Makokha, Kenya’s Cabinet Secretary for National Treasury, underscored the importance of regionally-aligned public private partnerships and advocated for blended financing to reduce investment risk and expand digital access in underserved areas.
World Bank Vice President for Eastern and Southern Africa, Ndiame Diop, called for a comprehensive multi-pronged approach, combining cross-border coordination, large-scale financing, robust policy support, and digital infrastructure investments. He pointed out that such measures could transform digital integration into, “a powerful engine of economic transformation” for the Horn of Africa—ensuring no one is left behind in the digital era.
The meeting concluded with a shared recognition that sustained political will and the determination to implement a multifaceted approach are essential to unlocking the region’s economic potential and driving long-term growth.
The event also welcomed observers from the East African Community, Agence française de développement, and Shelter Afrique, reflecting strong regional and international backing for the HoAI in the development community.
News
CSCS Inaugurates Custodian Portal to Enhance Digital Access, Operational Efficiency

Central Securities Clearing System Plc (CSCS), Nigeria’s capital market infrastructure provider, has launched its Custodian Portal, a user-centric digital solution designed to optimise custodian operations through intuitive, secure and efficient features.
Haruna Jalo-Waziri, Chief Executive Officer (CEO), CSCS, announced this in a statement on Monday.
The CSCS is a Public Limited Company with a diversified shareholder base, which serves as the Central Securities Depository for the Nigerian Capital Market.
It serves as the Central Depository for Equities, Commercial Papers, Corporate Bonds, Sub-National Bonds, certain Sovereign Bonds like the FGN Sukuk and the FGN Savings Bond, Equity-traded Funds, Real Estate Investment Trusts, Mutual funds and Commodities.
Jalo-Waziri said that the custodian portal offered a streamlined experience for market participants with powerful tools that facilitate comprehensive portfolio and trade management, document tracking, share transfer operations, client symbol search, and real-time access to vital data.
He explained that the portal, designed to operate through a flexible subscription-based model, empowered users to manage their records effortlessly and securely through convenient payment channels such as GTPay and Paystack.
According to him, “Digital transformation remains at the core of our strategy to enhance the efficiency, transparency and accessibility of Nigeria’s capital market services.
“The custodian portal is a significant leap in that direction, offering custodians a centralised platform to manage critical processes in real-time.
“We are excited about the value this innovation brings to our stakeholders, and we will continue to evolve the platform in line with users’ needs and industry trends.”
The CEO also explained that the portal was designed with user experience in mind with feature tools like portfolio viewing and downloads in PDF or Excel format.
He further said that it also featured tracking of stock movements across date ranges, inbox messaging and request tracking, as well as robust user management capabilities including role assignment and status tracking.
Similarly, the Divisional Head, Business Technology and Digital Innovation, CSCS Plc, Tobe Nnadozie, said that the portal aligned with CSCS’s drive to automate the market.
“In addition to the normal features, the platform is a part of an omnichannel platform for custodians, and includes API services.
“It also connects to the market-wide workflow, which CSCS has built to ensure secured communication and approvals across all major stakeholders in the market.
“The platform is well secured with best-of-breed cybersecurity solutions and our SOC,” he said.
The Custodian Portal reinforces CSCS’s commitment to leveraging technology to streamline back-office functions and support a more agile, data-driven capital market ecosystem.
All custodians in the Nigerian capital market have now been successfully on-boarded on the Custodian Portal, marking a significant milestone in CSCS’s ongoing drive to enhance collaboration, standardise operational processes, and promote digital adoption across the market.
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