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UBA Celebrates Staff, Customers at  Customer Service Week

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United Bank for Africa, Pan African Financial services institution, is joining the rest of the world to celebrate the 2019 Customer Service Week, themed, “Magic Happens Here”, with recognitions for staff who have excelled in excellent service delivery.

 

The event which is commemorated all over the world, recognises the importance of customer service and seeks to show appreciation to the staff who serve and support customers with the highest degree of care and professionalism.

 

The theme for this year’s celebrations embodies all that the bank represents as encompassed in its Core Values – the 3EEEs: Excellence, Enterprise and Execution.

 

Already, all branches of the bank are engaged in various activities which will make the week-long celebration exciting and memorable. Branches have been colourfully decorated, and customers are being treated to different exciting gifts and activities.

 

Mr. Kennedy Uzoka, UBA’s group managing director/chief executive officer, who spoke on the significance of continuous excellent service delivery to customers, appreciated the staff who have worked tirelessly to satisfy customers, and urged them not to rest on their oars.

 

He said, “Over three years ago, we resolved to address the persistent customer service challenges in the Bank by launching the Customer First (C1st) Philosophy. The primary objective of which was to transform the Bank into an undisputed customer-focused institution delivering excellent financial services from the customers’ standpoint.

 

“As we celebrate this year’s Customer Service Week, I would like to express my gratitude to you all for the journey so far. It is my belief that, with our collective strength and commitment to the Bank’s corporate goals, the on-going crusade on Customer-First Philosophy, anchored on our core values; Enterprise, Excellence and Execution (3EEEs), the C1st drive will permeate the system and become our most treasured initiative group wide,” he noted.

 

Explaining the theme, he urged staff to do all they can to go the extra mile and promote great satisfaction for customers, adding, “Let’s strive to put the magical touch in everything we do to create a symbolic service experience for our ‘Employer’ – the Customer!”

 

The GMD seized the opportunity to explain that UBA is on the right trajectory to entrenching herself as the preferred bank in the hearts of customers, adding “Our primary objective is to imbibe and demonstrate C1st philosophy as a ‘way of life’ in all our engagements with customers. This is truly our core essence and how we wish to be primarily recognised always.”

 

Also commenting on the special week, Mr Anant Rao group executive, Customer Fulfilment Centre, UBA Group, said that  UBA in the last 3 years  has deliberately focused on  its  Customer 1st philosophy leveraging on a three prong lever of  People, Process and Technology, saying that large scale transformations have been engendered with clear focus on serving the needs of the customers while laying emphasis on creating a holistic  end to end Customer journey and with our ecosystem revolving around our Customers.

 

“The  singular mission of our  consistent  and superior customer experience has been imbibed into the DNA of each and every staff of the bank. In this way, there is no gainsaying that Service has been institutionalized at UBA. The mantra of our Customers being  our employers has been ingrained into the psyche of each and every staff,” Rao noted.

 

The United Bank for Africa, Africa’s global bank, was founded 70 years ago in Nigeria and today, operates in 20 African countries and in the United Kingdom, the USA and with presence in France.

 

UBA serves over 17 million customers across the globe with more than 1000 branches and touch points. In 2018, the bank received the award of Africa’s Best Digital Bank by the Banker’s magazine.

 

 

 

 

 

 

 

 

 


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E-Financial

NIMC, NIBSS, Others Roll out Digital Cards with Multiple Wallets

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National Identity Management Commission (NIMC), Nigeria Interbank Settlement Systems (NIBSS), AfriGO and other stakeholders are set to roll out digital cards with multiple wallets to drive financial inclusion and improve Nigeria’s Gross Domestic Product (GDP).

NIMC, NIBSS, Others Roll out Digital Cards with Multiple Wallets

The digital cards with multiple wallets would allow Nigerians to have access to government services in all Ministries, Departments and Agencies (MDAs) of government, while it would also provide platforms for students to access government loans.

Already, Nigerian farmers captured under the Federal Ministry of Agriculture and Food Security, (FMAFS) have embraced the digital cards for government services in areas of provision of agric loans, seedlings and other inputs that would improve food production and security.

According to Abisoye Coker-Odusote, director general/chief executive officer, NIMC, the biometric NIMC-enabled cards have multiple features to address the socio-economic needs of Nigerians in line with the 8 point Agenda of President Bola Tinubu.

Coker-Odusote, who addressed newsmen at the headquarters of NIMC in Abuja on plans regarding the launch of the cards, was flanked by Mr Premier Oiwoh, managing director/CEO, NIBSS; Mrs Ebehije Momoh, managing director/CEO of AfriGO; and Mr Femi Akande, managing director, Data Mining Company.

She said the stakeholders were brought together to explain the different benefits associated with the digital cards to Nigerians and the general impact it would have on the economy as President Tinubu hoped to drive his welfare programmes using digital identity verification as a major platform.

The NIMC boss said the multiple purpose cards would be available to citizens, home and abroad and legitimate residents who could use the cards for various transactions, especially payments of water and electricity bills, transportation services, and shopping, among others.

The cards, she explained, could be used off line and online to provide services for unbanked citizens in rural areas and bring on board those whose businesses required government support for survival, noting that with such opportunities, Nigerians would need no god father to access government services and support.

Coker-Odusote said the digital cards which come with various security features cannot be forged as the biometric information of owners are embedded in them, emphasising that they were made to address current needs of government to ensure that there are no ghost beneficiaries of government palliatives, loans and other benefits.

She assured that the cards would turn around the economy by improving revenue generation and the country’s GDP as states governments and the private sectors would be part and parcel of it.

Speaking on behalf of other stakeholders, Momoh of AfriGO, said the launch of the cards would change the narratives for the country’s economy as it would ensure that the flow of money remained within the economy.

Momoh said: “The digital card is a domestic solution to drive financial inclusion and provide cost effectiveness and transparency within the systems. It would ensure data sovereignty and autonomy, and we all know that data is significant to improve our economy.

“This card will help reduce cost, especially dollar given to banks. Domestic payments are important to support welfare and social interventions services of government, so it will help drive cashless policy and ensure that our monies remain within the economy.

“We have about 26 banks already issuing the cards and it is hoped that more would come on board. Nigeria is the first country to come up with this innovation, and surely it would enhance micro-medium enterprises across the country.”


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Wema Bank Targets N200bn in Final Tranche of Capital Raise

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Wema Bank has announced plans to conclude its capital-raising efforts with a robust strategy combining a Rights Issue and a Special Placement exercise, both scheduled to commence on April 1, 2025.

The initiative aims to secure N200 billion in fresh capital, marking a significant milestone in the bank’s growth journey.

This marks the second and final tranche of Wema Bank’s comprehensive capital-raising exercise, following the successful first tranche, which generated N40 billion.

By securing this additional capital, the bank is poised to exceed the Central Bank of Nigeria’s (CBN) minimum capital requirement for national banking authorization, thereby solidifying its financial strength and positioning for sustained growth.

The move underscores Wema Bank’s commitment to maintaining robust financial health while enhancing its ability to deliver innovative banking solutions.

In its usual manner as a proactive, innovative and forward-thinking bank, Wema Bank, had prior to the CBN announcement, already launched a N40 billion rights issue as far back as December 2023, receiving the approval of the CBN and the Securities and Exchange Commission (SEC) in 2024.

This resulted in the Bank’s successful completion of the first tranche of its capital raise exercise. With over 30% of the CBN target of N200 billion already met, Wema Bank is proceeding to initiate the second tranche of capital raise come April 2025, this time, with the goal of raising N200 billion in fresh capital to complete its capital requirement.

Confident in the outcome of the upcoming rights issue, Wema Bank’s Managing Director and Chief Executive Officer, Moruf Oseni, assured shareholders and other stakeholders of a successful conclusion of the capital raise program.

According to him, “We stand strong today not just as Nigeria’s oldest indigenous bank but also as Nigeria’s leading innovative bank. Wema Bank turns 80 this year and I can safely tell you that we have never been more driven to excel.

I am blessed to lead with the support of a team of determined and driven professionals who will leave no stone unturned in achieving our strategic aspirations. Indeed, we are building Wema Bank into a formidable force in the African financial services landscape”.

“We remain dedicated to maintaining transparency throughout this process and will provide regular updates to all stakeholders and shareholders as we go forward. This capital raise will be a win-win for us all. You can trust as always that your investment in Wema Bank will produce exceeding returns. This is our promise to you”, Oseni concluded.

With the deadline for CBN’s recapitalisation exercise set for March 31, 2026, this move by Wema Bank will undoubtedly ensure the bank retains its national banking license way ahead of the deadline

Reaffirming its stance as a Bank committed to transparency and adherence to regulatory standards, Wema Bank is working to secure all necessary approvals from relevant regulatory authorities to ensure the process is conducted in full compliance with applicable guidelines.


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CBN Governor Olayemi Cardoso Forecasts Economic Growth and Lower Inflation in 2025

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Olayemi Cardoso, Central Bank Governor, announced on January 23 that Nigeria’s Gross Domestic Product (GDP) is projected to grow by 4.17 percent, while inflation is expected to ease in 2025.

Currently, Nigeria’s inflation stands at 34.80 percent, but Cardoso is optimistic that it will decline as President Bola Tinubu’s reforms take effect.

Cardoso also mentioned that foreign exchange reserves have risen gradually, driven by increased oil production. Oil output is forecast to reach 2.3 million barrels per day by mid-year.

He pledged to increase Nigeria’s foreign exchange reserves to over $40 billion after recording a $6 billion FX inflow in 2024.

The central bank’s priority remains maintaining price stability and bolstering market confidence. Cardoso emphasized the importance of enhancing transparency and efficiency within the foreign exchange market, expecting more appetite for real sector development with limited opportunities for FX arbitrage.


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