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Useful Advice on How to Succeed with Mobile Solutions

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Mikael Nilebacke is Managing Director and co-founder of Erisma Technologies
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Mobile solutions have a huge potential to drastically increase the efficiency of field workers and save big money for companies in a range of industries.

However, the implementation of mobile solutions is filled with pitfalls.

Industry veteran Mikael Nilebacke, managing director of Erisma Technologies, gives his best advice on how to succeed.

 Mobile solutions, i.e. software for PDAs and smartphones, have an enormous potential to improve efficiency and save big money for companies that today rely on time-consuming paper-based solutions.

Industries such as fire safety, security, electrical, telecom, data, energy, power, construction, logistics, and heating/ventilation/cooling, have much to gain by adapting modern mobile business solutions for their work forces.

However, the transition from paper-based/manual/traditional solutions to advanced mobile solutions is filled with pitfalls.

Many things can go wrong that can leave you with an inadequate, or in worst case, non-functioning solution.

Mobile business solution expert Nilebacke of Erisma Technologies with more than 15 years of industry experience, shares his top ten advice on how to succeed with the implementation of mobile solutions:

1. Conduct a Needs Analysis
Why do you need a mobile system? Do you want to be more effective? Do the clients demand more access to information?

The answers will help you identify the specific functions you require in your mobile solutions.

Prioritize functions that are really useful. Decide who will use the system and how much the system may cost. If you skip this step, there is a risk that the supplier’s sale team gains control over the process and create mneeds that do not really exist.

2. Engage and Involve Your Employees in the Process
Try to engage and involve your staff in the process of implementing a mobile system as early as possible.

Lead your employees through the entire procurement process and utilize the competence, experience and knowledge they possess.

Engaging the staff from an early stage will make them motivated to implement the system/solution and showcase the benefits of a mobile solution.

3. Carefully Choose a System and a Supplier
Usually, the important choice will be between a standard system and a customized system.

I strongly recommend using standardized systems. The development of mobile technology is evolving very rapidly, which makes the standardized system more future-proof and flexible than the customize system.

Choose a supplier that is of “the right size”: not small enough for you to risk ending up with a system that will disappear or cease to be updated, and not too big for the supplier to lose interest in you when you are no longer a key customer.

4. Contact all the References that you can find
When contacting a reference that your supplier has given you – always try to read between the lines. Learn from how they use the system and think about ways your organization can benefit from this knowledge.

Try to find your own references, at least three of them, and do not settle for just one. This will minimize the risk of spending time and money on the wrong system.

5. Keep the Option to Cancel the Order
Not all suppliers have sufficient knowledge and experience to deliver and implement their systems correctly.

Try to negotiate an evaluation period with the option to cancel the order should you discover that the system is not right for you and your organization.

You must be prepared to let go of the system if it does not deliver and solve the problems and/or fulfill the list of demands you created during your earlier needs analysis.

6. Listen to the Supplier
Once a supplier is chosen – stick to your choice. Let them know what you want to achieve and be all ears to any good advice and feedback that the supplier can give you.

Do not try to control the supplier too much – if you are unsure of the plan, ask them to explain.

7. One step at a time
Avoid trying to do everything at once. Running several projects simultaneously will increase the complexity and can lead to devastating consequences.

Instead, create a plan with a chain of smaller activities that you can each finish before starting the next one.

8. Do not cut back on the wrong things
Do not try to cut back on consultation or education – and be generous when setting a deadline.

Be prepared to adjust the deadline along the way if you feel that your needs and demands have changed – this is normal.

Always try to assign the most suitable person to a specific task. It could be you, an employee, or one of the supplier’s consultants.

The question is not whether you are able to do something yourself – but rather if you should.

9. Realize that a mobile system won’t solve all your problems
A mobile system will in most cases help you to gain more control over your organization and save you heaps of time and money.

But remember – a mobile system is not the solution to all of your problems.

Have a reasonable level of ambition and expectation, and accept that you will have to work with other problems.

10. Plan for the future
Invest in a solution that can be developed along with the development of your company.

The world is changing and we cannot predict what the future holds – you might need to change some things within your company, and mobile solutions technologies are developing fast.

This makes it crucial to choose the right system for your company.

A good advice is to avoid customized systems as much and as long as possible.

Mikael Nilebacke is Managing Director and co-founder of Erisma Technologies, a leading mobile business solutions company based in Scandinavia. 

The core business of Erisma is Mobigo, a mobile solution for mobile field service management, time tracking, log books, check lists and inspections etc. that makes reporting and other tasks more efficient.

Nilebacke has more than 15 years of experience in the field of mobile solutions.
 


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FG Says 50 Percent Telecom Tariff Hike is Only a Start

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Wale Edun, minister of Finance, has stated that the recently approved 50 percent tariff increase in the cost of telecommunications services is only a starting point. He noted that it is necessary to balance rising operational costs with the provision of quality services and the broader economic considerations for both consumers and the telecoms industry.

FG Says 50 Percent Telecom Tariff Hike is Only a Start

Wale Edun

He said this during an interview on Arise News at the 2025 World Economic Forum (WEF) in Davos, Switzerland.

Edun explained that the tariff review, the first in 12 years, was necessitated by inflation and a significant rise in telecom operators’ operational costs.

While operators had requested a 100 percent increase to meet cost demands, the Federal Government approved a 50 percent increment as a compromise.

“There is a need to reflect the fact that over a 12-year period, there has been a rise in costs, there has been inflation, and that needs to be reflected,” Edun said.

“It is all about compromise and the timing and sequencing of these changes. As critical players in Nigeria’s economy, we want the telcos to operate efficiently, providing quality services, and contributing to GDP growth.”

Edun highlighted that the government’s primary objective is to ensure that telecom operators deliver efficient services, such as seamless call terminations and improved quality, while fostering growth in the sector.

“We don’t want dropped calls. We want good quality services from them. And at the same time, we want them growing, employing people, and adding to the country’s GDP,” he stated.

While acknowledging the backlash to the tariff increase due to its potential impact on the cost of living, Edun maintained that the government is committed to ongoing reviews and consultations to address these concerns and ensure that the adjustments remain beneficial for both consumers and operators.

“The cost-of-living increase that has occurred has to be reflected,” he explained.

“But I believe that this 50 percent increase is a start, and it is a situation that will be looked at on a forward-looking basis as we go forward. There will continue to be review, consultation, and discussion in this area.”

The minister also noted that telecom pricing is regulated to prevent arbitrary increases and the importance of dialogue and compromise in setting tariffs.

 

 

 

 

 

 

 


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NANS Threatens Nationwide Protests over 50 Percent Telecom Tariff Hike

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National Association of Nigerian Students (NANS) has condemned the recently approved 50 per cent increment in telecommunications tariffs by the Nigeria Communications Commission (NCC) and the Ministry of Communications, Digital Economy, describing it as not only abnormal but inconsiderate and unjustifiable.

NANS Threatens Nationwide Protests over 50 Percent Telecom Tariff Hike

NANS in a statement signed by Comrade Oladimeji Uthman, clerk of the Senate, National Headquarters, warned the NCC and the Ministry of Communications, Digital Economy to review the increment within 72 hours or risk a nationwide protest by over 40 million Nigerian students already going through untold hardships occasioned by rising inflation.

Comrade Uthman stated further, “This decision is not only abnormal but also highly inconsiderate and unjustifiable, especially in the current socio-economic climate that has placed an unbearable burden on Nigerian students and citizens.

“In an era where digital connectivity has become indispensable to education and daily life, such a steep increment will have far-reaching consequences for students. The proposed hike will escalate the cost of internet data and other telecommunication services, which are critical tools for learning, research, and academic activities.

“The harsh realities of Nigeria’s economic situation—marked by rising tuition fees, expensive transportation, increased accommodation costs, and general inflation—already weigh heavily on the shoulders of students and their families.”

NANS emphasised that adding a 50% tariff increment to these challenges amounts to an outright disregard for the welfare and progress of Nigerian students, saying that the association had over the year been at the forefront for affordable and inclusive access to digital infrastructure as a way to bridge the educational gap in Nigeria.

It stated that the NCC’s decision, if implemented, will further exacerbate the digital divide, excluding millions of students from accessing quality education and information as it raised concerns that the policy undermines the government’s commitment to youth development, innovation, and the digital economy agenda.

Considering the challenges faced by the telecommunications industry, including inflation and operational costs, NANS cautioned that the burden of these challenges should not be transferred to the masses, especially Nigerian students and urged the NCC and the Ministry of Digital Economy to explore alternative measures to address these issues without jeopardizing the affordability and accessibility of telecommunications services.

NANS explained further ,”As stakeholders in the future of this nation, we call for immediate dialogue with the NCC, the Ministry of Digital Economy, and relevant telecommunications stakeholders to discuss a fair and balanced approach that prioritizes the welfare of Nigerian students and citizens. We believe that together, we can find a sustainable solution that balances industry growth with public interest.

The statement added, “As the umbrella body of Nigerian students, NANS cannot sit idly by while policies detrimental to the collective interest of over 40 million Nigerian students are implemented without due consideration.

“We hereby issue a 72-hour ultimatum to the NCC to review this tariff increment and take decisive steps toward its reversal. Failure to heed this call will leave NANS with no other choice but to embark on a nationwide mass protest to demand justice and fairness for Nigerian students.

“We are prepared to mobilize all student leaders, unions, and organizations across the 36 states and the Federal Capital Territory to peacefully demonstrate against this decision.”

It warned that the planned protests will not only demand the reversal of the tariff increment but also advocate for broader consultations with stakeholders before any future policies affecting the public are implemented, saying it remained committed to peaceful advocacy and dialogue as a means of resolving issues but with limited patience.

The review, which comes amid rising inflation and economic pressures, has elicited mixed reactions. While consumers have expressed affordability concerns, industry players see it as a long-overdue adjustment to sustain operations and improve service delivery.


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9mobile Pledges to Boost Service Quality, Customer Experience

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Telecommunications provider, 9mobile, has applauded the Federal Government and the Nigerian Communications Commission (NCC) for approving a 50% tariff adjustment—a vital initiative aimed at addressing persistent challenges in Nigeria’s telecom sector.

This decision, reached after extensive deliberations, marks a significant step towards ensuring the long-term sustainability of the industry by enabling the necessary investments to enhance service quality for consumers nationwide.

The telecom industry had previously advocated for a substantial tariff review to combat surging operational costs, driven by inflation, skyrocketing energy prices, and a currency devaluation exceeding 300%.

While the industry’s initial request called for a larger increase up to 100%, the NCC’s approval of a 50% adjustment represents a balanced approach to safeguarding affordability for consumers while addressing industry sustainability concerns.

Obafemi Banigbe, 9mobile’s CEO, emphasized that the tariff adjustment will enable telecom operators to reinvest in critical infrastructure upgrades and capacity expansion—both of which have been delayed due to financial constraints. “This tariff adjustment is timely and essential,” Banigbe stated.

“It allows operators to fulfill obligations and capital commitments necessary for future growth. Without this, the industry risked a decline in service quality due to insufficient funding. With this change, we are better positioned to drive innovation, growth, and enhanced connectivity for Nigerians.”

Banigbe further noted that the increase provides a much-needed boost for 9mobile’s ongoing business transformation. This includes modernizing network infrastructure, expanding coverage, and improving digital platforms for faster and more reliable connectivity. “This decision enables us to replace outdated equipment, expand our network to underserved areas, and enhance the overall customer experience,” he added.

The tariff adjustment is a strategic measure to bridge the funding gap exacerbated by rising operational expenses, many of which are denominated in foreign currency.

These challenges have strained telecom operators, limiting their ability to reinvest and driving up debt levels. The new pricing structure provides a pathway to financial stability while ensuring the delivery of top-tier services to millions of Nigerians.

Telecom operators have long advocated for market reflective pricing structure, highlighting its importance for industry sustainability. The approval of this tariff adjustment ensures that operators can balance affordability with the need to cover escalating costs and maintain quality services.

Reaffirming 9mobile’s commitment to the Nigerian market, Banigbe stated: “Our focus remains on investing in infrastructure that delivers reliable and innovative services to our esteemed customers. We are dedicated to empowering Nigerians through connectivity, expanding access, and supporting the nation’s vision of becoming a leading digital economy in Africa.”

With this development, 9mobile is poised to further strengthen its reputation as a customer-centric, quality-focused service provider, ensuring that Nigerians remain connected and empowered in an increasingly digital world.


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