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E-Financial

Uzoka, UBA GMD Says Excellent Service Delivery Key to Customer Satisfaction

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Kennedy Uzoka, GMD, UBA
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Kennedy Uzoka, group managing director/chief executive officer, UBA Plc has said that excellent service delivery is a key ingredient towards ensuring customer satisfaction.

Uzoka, UBA GMD Says Excellent Service Delivery Key to Customer Satisfaction

Kennedy Uzoka, GMD, UBA

The GMD said this in a message to mark the commemoration of the 2020 edition of the Customer Service Week, and took time out to appreciate the staff who have worked tirelessly towards satisfying their customers, and urged them not to rest on their oars.

The Customer Service Week, which is celebrated annually all over the world, recognises the importance of customer service and seeks to show appreciation to the staff who serve and support customers with the highest degree of care and professionalism.

The theme for this year’s celebrations is ‘Dream Team’ and embodies the core values of the bank – the 3Es which stand for Excellence, Enterprise, and Execution which is achievable when an institution genuinely cares about the customers.

While emphasising the need for continuous excellent service delivery to customers, specifically appreciated the staff who have worked tirelessly to impress customers and urged them not to rest on their oars.

He said, “Now more than ever, we have discovered things that truly matter, and it has taken the utmost dedication and commitment of all of us to stay resilient even when it seemed like everything was falling apart.

“From colleagues who had to show up at work to make sure our services continued to run, to staff who worked remotely, delivering excellent service to the best of their ability, it has taken great grit to get us here today. It is commendable to see the power of people committed to succeeding.

“As we celebrate this year’s Customer Service Week, I would like to express my gratitude to you all for the journey so far. Most especially, I would like us to keep focused on and dedicated to delivering excellence to our customers who have stayed loyal to the the team. They are the real MVPs that keep us going strong ” Uzoka noted.

United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than twenty-one million customers, across over 1,000 business offices and customer touch points, in 20 African countries.

With presence in the United States of America, the United Kingdom and France, UBA is connecting people and businesses across Africa through retail; commercial and corporate banking; innovative cross-border payments and remittances; trade finance and ancillary banking services.

 

 


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E-Financial

Titan Trust Bank Selects Oracle FSS for Core and Digital Banking Technology

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Titan Trust Bank has selected Oracle FSS for its core and digital banking technology, it is understood.

Titan Trust Bank Selects Oracle FSS for Core and Digital Banking Technology

The start-up bank recently obtained its license by the Central Bank of Nigeria (CBN).

It’s understood that Temenos and Infosys also competed for the deal.

The shortlist came down to the two most widely installed international core systems in Nigeria, Infosys’ Finacle and Oracle FSS’s Flexcube.

The Nigerian banking sector has seen a great deal of upheaval over the years, with many mergers, start-ups and closures. Flexcube is a well respected name since the late 1990s (the pioneer was Access Bank, now one of the country’s top five banks) and has been a commonly selected platform since then.

The new bank is believed to be one of five to have gained regulatory approval of late (Globus Bank is another).

Local media sources say the new licences stem from the Central Bank’s desire to attract new investments into the sector and better serve the country’s 50 million+ unbanked and under-banked citizens.

Titan Bank is said to be headed by a former executive director of Heritage Bank (which is a Finacle user).

Oracle FSS did not respond to request for comment.


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E-Financial

IMF Appoints Elumelu, Nigerian Businessman to Advisory Council

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International Monetary Fund (IMF), has appointed Tony Elumelu, Nigerian billionaire and group chairman of Heirs Holdings, owners of United Bank of Africa, to its advisory council on entrepreneurship and growth, convened by Kristalina Georgieva, the fund managing director.

IMF Appoints Elumelu, Nigerian Businessman to Advisory Council

The announcement was disclosed in a statement on Friday.

According to the statement, the IMF advisory council comprises global business leaders, policymakers, and academics dedicated to identifying and addressing regulatory barriers to entrepreneurship.

The IMF said Elumelu will be instrumental in ensuring that Africa’s entrepreneurship is central in policy making.

“Elumelu, Africa’s leading advocate of entrepreneurship and whose Foundation has funded, mentored, and trained over 25,000 African entrepreneurs since 2015, champions entrepreneurship as the engine for the economic transformation of Africa,” the statement reads.

“A self-made entrepreneur, Elumelu’s embracing of entrepreneurship is fundamental to his concept of Africapitalism, his belief that Africa’s private sector can and must play a leading role in the continent’s development, making long-term investments that deliver social and economic value.

“Elumelu will be instrumental in ensuring that Africa’s entrepreneurial potential is central to global economic policy making.”

Speaking at the inaugural meeting of the advisory council on March 26, Georgieva said the appointees would share their experiences on how macroeconomic and financial policies “can provide a supportive environment for innovation, entrepreneurship, and productivity — key ingredients for a thriving private sector and strong economic growth”.


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E-Financial

Fintech, Remittances Anchor Africa’s Booming Payments System

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Africa’s Micro, Small, and Medium Enterprises, fintech industry, scaling remittances, and cross-border payments will be the driving forces behind the continent’s digital ballooning payments system, which is estimated to reach $1.5 trillion by 2030.

This is according to a MasterCard-commissioned study by Genesis Analytics, which states that the digital payments economy is growing faster on the continent.

This comes as the World Bank says Sub-Saharan Africa has shown significant growth in financial inclusion over the past decade, much of it driven by mobile money account adoption.

Dimitrios Dosis, president, Eastern Europe, Middle East and Africa at MasterCard, comments: “Africa is filled with immense possibilities, and its people have the potential to shape the global economy in the decades ahead.

“MasterCard remains deeply committed to driving digital transformation across the continent, working closely with entrepreneurs, merchants, banks, start-ups, telcos, and governments. By increasing our investments, expanding innovation, and fostering inclusion, we are helping build a more connected and accessible digital future.”

The payment technology company went on to say as a longstanding technology partner to Africa, its continues to strengthen its commitment to the continent’s digital growth through strategic investments, public-private partnerships, and innovation initiatives that drive financial health and economic growth.

In addition, it says trends in Africa signal a strong shift towards digital transactions, with businesses and consumers increasingly embracing contactless solutions, further accelerating economic participation and financial accessibility across the region.

“For over five decades, MasterCard has worked alongside African governments, businesses, and communities to advance financial inclusion and economic development.

“With Africa projected to host nine of the world’s 20 fastest-growing economies, we are focused on leveraging our expertise and a technology to support the continent’s continued digital transformation.

“Our investments today will help build a more resilient economy for the future,” says Mark Elliott, division president, Africa, MasterCard

By fostering collaboration with key stakeholders, MasterCard says it aims to enhance digital connectivity, expand economic opportunities, and enable millions of people and businesses to thrive in the digital economy.


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