VDT Communications Targets ISO 20000 Certification

VDT Communications  is on the verge of being awarded the International Standard Organisation [ISO] 20000 Certification.

Owing to the huge success and immense benefit of ISO 9000-1:2008 Certification enjoyed by VDT, the company is almost ready for 1SO 20000-1:2011 Certification.

David Ese, Marketing Communications, manager, VDT Communications, said that the main focus of ISO 9000:2008 certification was to create premium Quality Management system for VDT. ISO 20000-1:2011 certification focuses primarily on fine-tuning the operational processes of VDT.

“Key services among these processes include service delivery, control, complaints resolution and relationship management.  However, both ISO 9000-1:2008 and ISO 20000-1:2011 certifications are strongly relevant to the business of VDT and both are ultimately aimed at providing top-notch standard of quality experiences and satisfaction to VDT customers that can favourably compete globally,” he added.

ISO 20000 is the first international standard for Information Technology Service Management and is fully compatible and supportive of the IT Infrastructure Library (ITIL) framework.

It promotes full integration of IT services with business strategies while providing a formal framework for service management. The journey to ISO 20000:2011 certification started since February.

Awareness training session was organized for VDT staff members. From then until now specialized training sessions, documentation and implementation in different departments are in top gear.

ISO 20000-1:2011 Certification will enable VDT to adopt an integrated process approach to effectively deliver services to meet business and customer requirements.

This will ensure that VDT functions at its optimum level as it effectively identifies and manages several inter-related activities.

Thus provision of well-coordinated and integrated service management processes will ensure that VDT maintains ongoing-control, greater efficiency and opportunities for continual improvement.

Other benefits of the certification to VDT includes: reduction in incidents and improved incident management, improving corporate image and credibility of VDT, adoption of an integrated process to the delivery of IT services, reduction in response times and interruptions to IT service, improved management of cost and increase profit, inculcating a culture of continuous improvement into VDT operations, greater understanding of roles and business objectives, ensures consistent premium delivery of VDT services, gives VDT a competitive edge  and most especially increased customers’ satisfaction, customers’ delight and reinforces  customers’ loyalty.

Based on the certification schedule, VDT is on the verge of emerging as the first telecom company to be awarded ISO 20000-1:2011 Certification in West Africa.